Assessment of critical success factors of TQM culture in hospitality sector in Kosovo
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- Tony Chapman & Bill Best & Paul Van Casteren, 2003. "Review of Best Practice," Palgrave Macmillan Books, in: Executive Coaching, chapter 0, pages 257-268, Palgrave Macmillan.
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Keywords
tqm; critical success factors; hospitality; quality; hotel;All these keywords.
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