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Factors Affecting the Sustainability of Telecentres in the Developing Country

Author

Listed:
  • Do Manh Thai
  • Duong, Dang
  • Falch, Morten
  • Chung Bui Xuan
  • Tran Thi Anh Thu

Abstract

Due to rapid technological changes, governments in developing countries have paid special attention to sustainability. However, understanding insights into the sustainability of telecentres remains an open question. This paper aims to fill this gap. We conducted a case study in Vietnam by using both qualitative and quantitative data. We used the Kumar and Best's (2006) model as our theoretical lens to analyse the sustainability of telecentres in Vietnam. The paper finds that telecentres have shifted their concept to provide a wide range of services, both online and offline. The paper indicates that technological, political, and social sustainability are important for the sustainability of telecentres. The paper recommends that we should take the role of state-owned enterprises and the digital transformation at telecentres into consideration to sustain telecentres. Furthermore, the paper indicates the mutual relation between political and technical sustainability with social sustainability that has not been yet unveiled in the prior literature.

Suggested Citation

  • Do Manh Thai & Duong, Dang & Falch, Morten & Chung Bui Xuan & Tran Thi Anh Thu, 2021. "Factors Affecting the Sustainability of Telecentres in the Developing Country," 23rd ITS Biennial Conference, Online Conference / Gothenburg 2021. Digital societies and industrial transformations: Policies, markets, and technologies in a post-Covid world 238017, International Telecommunications Society (ITS).
    • Handle: RePEc:zbw:itsb21:238017
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    References listed on IDEAS

    as
    1. Thai, Do Manh & Falch, Morten, 2018. "Universal service in Vietnam: An institutional approach," Telecommunications Policy, Elsevier, vol. 42(4), pages 323-332.
    2. Michael L. Best & Rajendra Kumar, 2008. "Sustainability Failures of Rural Telecenters: Challenges from the Sustainable Access in Rural India (SARI) Project," Information Technologies and International Development, MIT Press, vol. 4(4), pages 31-45, October/J.
    3. Falch, Morten & Anyimadu, Amos, 0. "Tele-centres as a way of achieving universal access--the case of Ghana," Telecommunications Policy, Elsevier, vol. 27(1-2), pages 21-39, February.
    4. Tony Chapman & Bill Best & Paul Van Casteren, 2003. "Review of Best Practice," Palgrave Macmillan Books, in: Executive Coaching, chapter 0, pages 257-268, Palgrave Macmillan.
    5. Ted Tschang & Mathurot Chuladul & Thuy Thu Le, 2002. "Scaling-up information services for development: a framework of increasing returns for telecentres," Journal of International Development, John Wiley & Sons, Ltd., vol. 14(1), pages 129-141.
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    Keywords

    telecentres; cultural-post offices (CPOs); sustainability; digital transformation; Vietnam;
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