IDEAS home Printed from https://ideas.repec.org/p/zbw/itsb21/238017.html
   My bibliography  Save this paper

Factors Affecting the Sustainability of Telecentres in the Developing Country

Author

Listed:
  • Do Manh Thai
  • Duong, Dang
  • Falch, Morten
  • Chung Bui Xuan
  • Tran Thi Anh Thu

Abstract

Due to rapid technological changes, governments in developing countries have paid special attention to sustainability. However, understanding insights into the sustainability of telecentres remains an open question. This paper aims to fill this gap. We conducted a case study in Vietnam by using both qualitative and quantitative data. We used the Kumar and Best's (2006) model as our theoretical lens to analyse the sustainability of telecentres in Vietnam. The paper finds that telecentres have shifted their concept to provide a wide range of services, both online and offline. The paper indicates that technological, political, and social sustainability are important for the sustainability of telecentres. The paper recommends that we should take the role of state-owned enterprises and the digital transformation at telecentres into consideration to sustain telecentres. Furthermore, the paper indicates the mutual relation between political and technical sustainability with social sustainability that has not been yet unveiled in the prior literature.

Suggested Citation

  • Do Manh Thai & Duong, Dang & Falch, Morten & Chung Bui Xuan & Tran Thi Anh Thu, 2021. "Factors Affecting the Sustainability of Telecentres in the Developing Country," 23rd ITS Biennial Conference, Online Conference / Gothenburg 2021. Digital societies and industrial transformations: Policies, markets, and technologies in a post-Covid world 238017, International Telecommunications Society (ITS).
    • Handle: RePEc:zbw:itsb21:238017
    as

    Download full text from publisher

    File URL: https://www.econstor.eu/bitstream/10419/238017/1/Do-Manh-Thai-et-al.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Thai, Do Manh & Falch, Morten, 2018. "Universal service in Vietnam: An institutional approach," Telecommunications Policy, Elsevier, vol. 42(4), pages 323-332.
    2. Michael L. Best & Rajendra Kumar, 2008. "Sustainability Failures of Rural Telecenters: Challenges from the Sustainable Access in Rural India (SARI) Project," Information Technologies and International Development, MIT Press, vol. 4(4), pages 31-45, October/J.
    3. Falch, Morten & Anyimadu, Amos, 0. "Tele-centres as a way of achieving universal access--the case of Ghana," Telecommunications Policy, Elsevier, vol. 27(1-2), pages 21-39, February.
    4. Tony Chapman & Bill Best & Paul Van Casteren, 2003. "Review of Best Practice," Palgrave Macmillan Books, in: Executive Coaching, chapter 0, pages 257-268, Palgrave Macmillan.
    5. Ted Tschang & Mathurot Chuladul & Thuy Thu Le, 2002. "Scaling-up information services for development: a framework of increasing returns for telecentres," Journal of International Development, John Wiley & Sons, Ltd., vol. 14(1), pages 129-141.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Thai, Do Manh & Duong, Dang & Falch, Morten & Xuan, Chung Bui & Thu, Tran Thi Anh, 2022. "Factors affecting the sustainability of telecentres in developing countries," Telecommunications Policy, Elsevier, vol. 46(3).
    2. Alberto Chong & Virgilio Galdo & Máximo Torero, 2005. "Does Privatization Deliver? Access to Telephone Services and Household Income in Poor Rural Areas Using a Quasi-Natural Experiment in Peru," Research Department Publications 4417, Inter-American Development Bank, Research Department.
    3. Dibondo Nafula Lucy & Susan Were, 2014. "Challenges Faced by Public Sector Institutions in Adopting Entrepreneurial Skills - A Case Study of the Postal Corporation of Kenya," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 4(10), pages 344-360, October.
    4. Alberto Chong & Virgilio Galdo & Máximo Torero, 2005. "¿Cumple la privatización lo que promete? El acceso a los servicios telefónicos y el ingreso familiar en zonas rurales pobres empleando un experimento cuasinatural en Perú," Research Department Publications 4418, Inter-American Development Bank, Research Department.
    5. Mihaela Tomaziu-Todosia, 2020. "The Importance of Health in All Policies (HiAP)," Postmodern Openings, Editura Lumen, Department of Economics, vol. 11(1), pages 238-249, February.
    6. Dawood MAMOON & Silvia HERNANDEZ, 2017. "Principle-agent analysis of technology project (LINCOS) in Costa Rica," Journal of Social and Administrative Sciences, KSP Journals, vol. 4(4), pages 320-351, December.
    7. Siddhartha Menon, 2021. "An Institutional Analysis of TMP Regulation in India," Review of Policy Research, Policy Studies Organization, vol. 38(3), pages 300-325, May.
    8. Luciano Monti & Roberto Cerroni, 2019. "How the Widespread Presence of Historical Private Real Estate Can Contribute to Local Development," Review of European Studies, Canadian Center of Science and Education, vol. 11(1), pages 183-183, December.
    9. PURCAREA, Theodor, 2021. "Honoring building organizational resilience and driving value, impacting positively on society, showing respect," Holistic Marketing Management Journal, Holistic Marketing Management, vol. 11(1), pages 04-08, April.
    10. Ephraim Kabunda Munshifwa & Wilson Ngoma & Ikugile Makenja, 2017. "Major Determinant of Physical Development on Urban Residential Land: The Case of Kalulushi Municipality in Zambia," International Journal of Social Science Studies, Redfame publishing, vol. 5(6), pages 79-89, June.
    11. Chong, Alberto E. & Galdo, Virgilio & Torero, Maximo, 2006. "Does Privatization Deliver? Access to Telephone Services and Household Income in Poor Rural Areas Using a Quasi-Natural Experiment for Peru," 2006 Annual Meeting, August 12-18, 2006, Queensland, Australia 25691, International Association of Agricultural Economists.
    12. Thai, Do Manh & Falch, Morten, 2018. "Universal service in Vietnam: An institutional approach," Telecommunications Policy, Elsevier, vol. 42(4), pages 323-332.
    13. Pop Nicolae Alexandru & Draghescu Florin & Palade Alexandru, 2014. "Benchmarking For The Romanian Heavy Commercial Vehicles Market," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(1), pages 1046-1056, July.
    14. Roy Kelly, 2013. "Making the Property Tax Work," International Center for Public Policy Working Paper Series, at AYSPS, GSU paper1311, International Center for Public Policy, Andrew Young School of Policy Studies, Georgia State University.
    15. Frank Louis Kwaku Ohemeng & Kwaku Ofosu-Adarkwa, 2014. "Overcoming the Digital Divide in Developing Countries," Journal of Developing Societies, , vol. 30(3), pages 297-322, September.
    16. Edward J. Oughton & Ashutosh Jha, 2021. "Supportive 5G Infrastructure Policies are Essential for Universal 6G: Assessment using an Open-source Techno-economic Simulation Model utilizing Remote Sensing," Papers 2102.08086, arXiv.org, revised Jun 2021.
    17. Virginia A Cary & Joseph Boullata, 2010. "What is the evidence for the use of probiotics in the treatment of inflammatory bowel disease?," Journal of Clinical Nursing, John Wiley & Sons, vol. 19(7‐8), pages 904-916, April.
    18. Abhipsa Pal & Rahul De’ & Tejaswini Herath, 2020. "The Role of Mobile Payment Technology in Sustainable and Human-Centric Development: Evidence from the Post-Demonetization Period in India," Information Systems Frontiers, Springer, vol. 22(3), pages 607-631, June.
    19. Bhatt, Punita & Ahmad, Ali J. & Roomi, Muhammad Azam, 2016. "Social innovation with open source software: User engagement and development challenges in India," Technovation, Elsevier, vol. 52, pages 28-39.
    20. Michael J. Magro, 2012. "A Review of Social Media Use in E-Government," Administrative Sciences, MDPI, vol. 2(2), pages 1-14, April.

    More about this item

    Keywords

    telecentres; cultural-post offices (CPOs); sustainability; digital transformation; Vietnam;
    All these keywords.

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:zbw:itsb21:238017. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: ZBW - Leibniz Information Centre for Economics (email available below). General contact details of provider: http://www.itsworld.org/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.