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The diagnosis of the quality of educational services within the University of Petroşani

Author

Listed:
  • Codruţa Dura

    (University of Petroşani, Romania)

  • Claudia Isac

    (University of Petroşani, Romania)

Abstract

In the present context of amplifying the concerns for ensuring the quality of education in Romania and the coagulation of components of a new culture in the quality of education providers, the paper examines the ways in which the University of Petroşani has developed the organizational framework and the tools necessary to ensure and improve quality, in accordance with the provisions of the national legislation and with the standards and performance indicators used by The Romanian Agency for Quality Assurance in Higher Education in the external evaluation of quality. The diagnostic analysis undertaken in this study focuses on the investigation of elements which guarantee the quality of the education process, starting from the premise that quality assurance, together with the availability of human resources, adequate logistics and materials form a social network which must not be disregarded when carrying out duties and fulfilling the objectives of an institution of higher education. The diagnosis attempted in the paper is completed, naturally, with a SWOT analysis of the current status of quality assurance within the University and with a package of measures that should be taken to enhance the strong points and to mitigate the weaknesses highlighted in the analysis.

Suggested Citation

  • Codruţa Dura & Claudia Isac, 2014. "The diagnosis of the quality of educational services within the University of Petroşani," Annals of the University of Petrosani, Economics, University of Petrosani, Romania, vol. 14(1), pages 71-90.
    • Handle: RePEc:pet:annals:v:14:y:2014:i:1:p:71-90
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    File URL: http://upet.ro/annals/economics/pdf/2014/part1/Dura-Isac.pdf
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    References listed on IDEAS

    as
    1. Corina CACE, 2009. "Quality Educational Services in University: Self-Evaluation Using Quality Indicators," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 10(3), pages 543-551, July.
    2. Shpëtim Çerri, 2012. "Assessing The Quality Of Higher Education Services Using A Modified Servqual Scale," Annales Universitatis Apulensis Series Oeconomica, Faculty of Sciences, "1 Decembrie 1918" University, Alba Iulia, vol. 2(14), pages 1-32.
    3. Roxana Sârbu & Anca Gabriela Ilie & Antonia Cristiana Enache & Dan Dumitriu, 2009. "The Quality of Educational Services in Higher Education – Assurance, Management or Excellence?," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 11(26), pages 383-392, June.
    4. Tilak Raj & Rajesh Attri, 2010. "Quantifying barriers to implementing Total Quality Management (TQM)," European Journal of Industrial Engineering, Inderscience Enterprises Ltd, vol. 4(3), pages 308-335.
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    Cited by:

    1. Claudia Isac, 2017. "Student Enterprises - A Necessity for the Romanian Higher Education," Annals of the University of Petrosani, Economics, University of Petrosani, Romania, vol. 17(2), pages 115-122.

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    More about this item

    Keywords

    quality assurance; quality of educational process; human resources quality; quality in infrastructure; quality of students’ life; SWOT analysis; measurements for quality enhancement;
    All these keywords.

    JEL classification:

    • I20 - Health, Education, and Welfare - - Education - - - General
    • I21 - Health, Education, and Welfare - - Education - - - Analysis of Education
    • I23 - Health, Education, and Welfare - - Education - - - Higher Education; Research Institutions
    • L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services

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