IDEAS home Printed from https://ideas.repec.org/a/rau/journl/v10y2015i4p127-136.html
   My bibliography  Save this article

Assessment Of The Service Quality In The Preparatory School Of Economics Through Servperf Model

Author

Listed:
  • Yahia-Berrouiguet ABDELKRIM

    (Tlemcen University, Algeria)

  • Bensmain Abdessalem SALIM

    (Tlemcen University, Algeria)

Abstract

The aim of this study is to apply the SERVPERF scale to measure student’s perceived quality in preparatory school of economics. The SERVPERF model is based on five dimensions: tangibility, reliability, responsiveness, assurance and empathy .Operational measures of the quality service were collected from a sample of students at the preparatory school of economics in Tlemcen city. Results revealed that service quality in the preparatory school of economics was more than moderate level based on SERVPERF model. The student perceived that the most important dimensions were responsiveness, empathy and assurance, followed by reliability and tangibility

Suggested Citation

  • Yahia-Berrouiguet ABDELKRIM & Bensmain Abdessalem SALIM, 2015. "Assessment Of The Service Quality In The Preparatory School Of Economics Through Servperf Model," Romanian Economic Business Review, Romanian-American University, vol. 10(4), pages 127-136, december.
    • Handle: RePEc:rau:journl:v:10:y:2015:i:4:p:127-136
    as

    Download full text from publisher

    File URL: http://www.rebe.rau.ro/RePEc/rau/journl/WI15/REBE-WI15-A12.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Ljiljana Kontic, 2014. "Measuring Service Quality in Higher Education: The Case of Serbia," Human Capital without Borders: Knowledge and Learning for Quality of Life; Proceedings of the Management, Knowledge and Learning International Conference 2014,, ToKnowPress.
    2. Shpëtim Çerri, 2012. "Assessing The Quality Of Higher Education Services Using A Modified Servqual Scale," Annales Universitatis Apulensis Series Oeconomica, Faculty of Sciences, "1 Decembrie 1918" University, Alba Iulia, vol. 2(14), pages 1-32.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Yalcin Kavus, Bahar & Gulum Tas, Pelin & Ayyildiz, Ertugrul & Taskin, Alev, 2022. "A three-level framework to evaluate airline service quality based on interval valued neutrosophic AHP considering the new dimensions," Journal of Air Transport Management, Elsevier, vol. 99(C).
    2. Athina Skapinaki & Maria Salamoura, 2020. "Investigating primary school quality using teachers' self-efficacy and satisfaction," Post-Print hal-02448458, HAL.
    3. Widaryanti Widaryanti & Arief Daryanto & Anas Miftah Fauzi, 2016. "The Students Satisfaction Oriented: Academic Service Improvement Strategy, Department of Aquatic Resources Management, Bogor Agricultural University, Indonesia," Journal of Education and e-Learning Research, Asian Online Journal Publishing Group, vol. 3(3), pages 98-105.
    4. Khairunnisa & Agus Purwito & Pudji Muljono, 2017. "The Major Minor Curriculum Application in Preparing the Communication Science and Community Development Graduates to the World of Work: Graduates Perception (Case Study in Bogor Agricultural Universit," Journal of Education and e-Learning Research, Asian Online Journal Publishing Group, vol. 4(3), pages 100-107.
    5. Jamila Jaganjac, 2016. "Strengthening Company Image In Service Sector By Improving Relational Capital," Eurasian Journal of Business and Management, Eurasian Publications, vol. 4(4), pages 21-33.
    6. Skapinaki, Athina & Salamoura, Maria, 2020. "Investigating primary school quality using teachers’ self-efficacy and satisfaction," MPRA Paper 98248, University Library of Munich, Germany.
    7. Codruţa Dura & Claudia Isac, 2014. "The diagnosis of the quality of educational services within the University of Petroşani," Annals of the University of Petrosani, Economics, University of Petrosani, Romania, vol. 14(1), pages 71-90.
    8. Skapinaki, Athina & Salamoura, Maria, 2020. "Investigating primary school quality using teachers’ self-efficacy and satisfaction," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 6(1), pages 17-20.
    9. Soni Sanjay & Govender Krishna, 2018. "The Relationship between Service Quality Dimensions and Brand Equity: Higher Education Students’ Perceptions," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 26(3), pages 71-87, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rau:journl:v:10:y:2015:i:4:p:127-136. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Alex Tabusca (email available below). General contact details of provider: https://edirc.repec.org/data/ferauro.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.