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Capacity planning with working time accounts in services

Author

Listed:
  • A Corominas

    (Technical University of Catalonia)

  • J Olivella

    (Technical University of Catalonia)

  • R Pastor

    (Technical University of Catalonia)

Abstract

This paper presents, formalizes and classifies working time accounts (WTAs), a means of achieving flexible production capacity through the flexible organization of working time. We propose linear programming models to plan working time, using WTA, at companies in the service industry. A computational experiment shows that the models can be solved for any capacity planning problems of reasonable size.

Suggested Citation

  • A Corominas & J Olivella & R Pastor, 2010. "Capacity planning with working time accounts in services," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 61(2), pages 321-331, February.
    • Handle: RePEc:pal:jorsoc:v:61:y:2010:i:2:d:10.1057_jors.2008.166
    DOI: 10.1057/jors.2008.166
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    References listed on IDEAS

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    1. Pinker, Edieal J. & Larson, Richard C., 2003. "Optimizing the use of contingent labor when demand is uncertain," European Journal of Operational Research, Elsevier, vol. 144(1), pages 39-55, January.
    2. Mathieu Bunel, 2004. "Modulation / annualisation dans le cadre des 35 heures : entreprises et salariés sous contrainte," Post-Print halshs-00733741, HAL.
    3. Pastor, Rafael & Olivella, Jordi, 2008. "Selecting and adapting weekly work schedules with working time accounts: A case of a retail clothing chain," European Journal of Operational Research, Elsevier, vol. 184(1), pages 1-12, January.
    4. A Corominas & A Lusa & R Pastor, 2002. "Using MILP to plan annualised working hours," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 53(10), pages 1101-1108, October.
    5. John D. Owen, 1977. "Flexitime: Some Problems and Solutions," ILR Review, Cornell University, ILR School, vol. 30(2), pages 152-160, January.
    6. Jean-Yves Boulin & Michel Lallement & Jon C. Messenger & François Michon, 2006. "Decent working time. New trends, new Issues," Post-Print halshs-00265560, HAL.
    7. Carlos Azmat & Tony Hürlimann & Marino Widmer, 2004. "Mixed Integer Programming to Schedule a Single-Shift Workforce under Annualized Hours," Annals of Operations Research, Springer, vol. 128(1), pages 199-215, April.
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    Cited by:

    1. De Bruecker, Philippe & Van den Bergh, Jorne & Beliën, Jeroen & Demeulemeester, Erik, 2015. "Workforce planning incorporating skills: State of the art," European Journal of Operational Research, Elsevier, vol. 243(1), pages 1-16.
    2. Corominas, Albert & Lusa, Amaia & Olivella, Jordi, 2012. "A detailed workforce planning model including non-linear dependence of capacity on the size of the staff and cash management," European Journal of Operational Research, Elsevier, vol. 216(2), pages 445-458.
    3. Van den Bergh, Jorne & Beliën, Jeroen & De Bruecker, Philippe & Demeulemeester, Erik & De Boeck, Liesje, 2013. "Personnel scheduling: A literature review," European Journal of Operational Research, Elsevier, vol. 226(3), pages 367-385.

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