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Evaluating the Direct Influences Exerted by Strategic Practices in Human Resource Management on the Quality of Public Service Delivery

Author

Listed:
  • Iulian Georgescu

    (University of Craiova, Romania)

  • Simona Dumitriu

    (University of Craiova, Romania)

Abstract

In a constantly changing world where the demand for high-quality public services is increasing, we investigate the crucial role of strategic practices in human resource management (HRM) in ensuring efficient and effective delivery of these services to the community. This paper examines the direct influences of strategic HRM practices on the quality of public service delivery using structural equation modeling. By integrating HR theories and public service management, we have developed a conceptual model that highlights the connections between strategic HRM practices and organizational performance in delivering public services. The results of the analysis reveal significant and positive influences of strategic HRM practices on the quality of public service delivery. Specifically, the implementation of employee-oriented HR practices, such as rigorous recruitment and selection, skills development, and employee involvement, has a significant impact on the quality of public services. These findings underscore the importance of investing in human resources and strategic HR management in the public sector to improve the efficiency and effectiveness of services provided to citizens.

Suggested Citation

  • Iulian Georgescu & Simona Dumitriu, 2024. "Evaluating the Direct Influences Exerted by Strategic Practices in Human Resource Management on the Quality of Public Service Delivery," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 434-441, August.
    • Handle: RePEc:ovi:oviste:v:xxiv:y:2024:i:1:p:434-441
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    References listed on IDEAS

    as
    1. Anca Antoaneta VARZARU, 2015. "Design and Implementation of a Management Control System," Finante - provocarile viitorului (Finance - Challenges of the Future), University of Craiova, Faculty of Economics and Business Administration, vol. 1(17), pages 195-200, December.
    2. Dan Constantin Varzaru & Anca Antoaneta Varzaru, 2015. "Adjusting The Human Resources Information System To The Requirements Of Using The Balanced Scorecard," Annals of University of Craiova - Economic Sciences Series, University of Craiova, Faculty of Economics and Business Administration, vol. 2(43), pages 222-238.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    human resource management; public services; strategic practices; structural equation modeling;
    All these keywords.

    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity

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