An Examination of the Quality of Jobs in the Call Center Industry
Author
Abstract
Suggested Citation
DOI: 10.1007/s11294-007-9078-y
Download full text from publisher
As the access to this document is restricted, you may want to search for a different version of it.
References listed on IDEAS
- Kjell Erik Lommerud & Bjørn Sandvik & Odd Rune Straume, 2004.
"Good Jobs, Bad Jobs and Redistribution,"
Scandinavian Journal of Economics, Wiley Blackwell, vol. 106(4), pages 703-720, December.
- Lommerud, K.E. & Sandvik, B. & Straume, O.R., 2001. "Good Jobs, Bad Jobs and Redistribution," Norway; Department of Economics, University of Bergen 1401, Department of Economics, University of Bergen.
- Kjell Erik Lommerud & Bjørn Sandvik & Odd Rune Staume, 2003. "Good Jobs, Bad Jobs and Redistribution," CESifo Working Paper Series 1022, CESifo.
- Lommerud, Kjell Erik & Sandvik, B., 2003. "Good Jobs, Bad Jobs and Redistribution," CEPR Discussion Papers 4115, C.E.P.R. Discussion Papers.
- Lommerud, Kjell Erik & Sandvik, Bjørn & Straume, Odd Rune, 2002. "Good jobs, bad jobs and redistribution," Discussion Papers, various Research Units FS IV 02-21, WZB Berlin Social Science Center.
- Lommerud, Kjell Erik & Bj¯rn Sandvik & Odd Rune Straume, 2002. "Good jobs, bad jobs and redistribution," Royal Economic Society Annual Conference 2002 131, Royal Economic Society.
- Larry W. Hunter, 2000. "What Determines Job Quality in Nursing Homes?," ILR Review, Cornell University, ILR School, vol. 53(3), pages 463-481, April.
- John Paul Macduffie, 1995. "Human Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry," ILR Review, Cornell University, ILR School, vol. 48(2), pages 197-221, January.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Ariel C. Avgar & Niti Pandey & Kiwook Kwon, 2012. "Discretion in Context: A Moderated Mediation Model of the Relationship between Discretion and Turnover Intentions," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 51(1), pages 106-128, January.
- Sharon Novak & Scott Stern, 2009. "Complementarity Among Vertical Integration Decisions: Evidence from Automobile Product Development," Management Science, INFORMS, vol. 55(2), pages 311-332, February.
- Treur, Kim A.D. & Van Der Sluis, Lidewey E.C., 2005. "The Benefits of Coaching for Employees and their Organisations," Serie Research Memoranda 0013, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
- repec:zbw:ifwkwp:1309 is not listed on IDEAS
- Merkl, Christian & Snower, Dennis J., 2008.
"Escaping the unemployment trap: The case of East Germany,"
Journal of Comparative Economics, Elsevier, vol. 36(4), pages 542-556, December.
- Merkl, Christian & Snower, Dennis J., 2008. "Escaping the Unemployment Trap: The Case of East Germany," IZA Discussion Papers 3681, Institute of Labor Economics (IZA).
- Merkl, Christian & Snower, Dennis J., 2008. "Escaping the unemployment trap: The case of East Germany," Kiel Working Papers 1309 [rev.], Kiel Institute for the World Economy (IfW Kiel).
- Fibla Gasparín, Ma. Teresa, 2010. "Productivity in southern European small firms: When and how work organization complements process innovation," Working Papers 2072/179600, Universitat Rovira i Virgili, Department of Economics.
- Derek C. Jones & Takao Kato, 2011.
"The Impact of Teams on Output, Quality, and Downtime: An Empirical Analysis Using Individual Panel Data,"
ILR Review, Cornell University, ILR School, vol. 64(2), pages 215-240, January.
- Jones, Derek & Kato, Takao, 2007. "The Impact of Teams on Output, Quality and Downtime: An Empirical Analysis Using Individual Panel Data," Working Papers 104-24, Department of Economics, Colgate University.
- Jones, Derek C. & Kato, Takao, 2007. "The Impact of Teams on Output, Quality and Downtime: An Empirical Analysis Using Individual Panel Data," IZA Discussion Papers 2917, Institute of Labor Economics (IZA).
- Vichet Sum, 2015. "Can firms with the best training program withstand the storm of economic policy uncertainty?," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 16(1), pages 206-213, February.
- Rosemary Batt & Hiroatsu Nohara & Hyunji Kwon, 2010.
"Employer Strategies and Wages in New Service Activities: A Comparison of Co‐ordinated and Liberal Market Economies,"
British Journal of Industrial Relations, London School of Economics, vol. 48(2), pages 400-435, June.
- Rosemary Batt & Hiroatsu Nohara & Hyunji King'S College London Kwon, 2010. "Employer Strategies and Wages in New Service Activities: A Comparison of Co-ordinated and Liberal Market Economies," Post-Print halshs-00484745, HAL.
- Li, Hua & Li, Fuli & Chen, Tingting, 2018. "A motivational–cognitive model of creativity and the role of autonomy," Journal of Business Research, Elsevier, vol. 92(C), pages 179-188.
- Erik Brynjolfsson & Kristina McElheran, 2016. "Data in Action: Data-Driven Decision Making in U.S. Manufacturing," Working Papers 16-06, Center for Economic Studies, U.S. Census Bureau.
- Alex Bryson & John Forth, 2015.
"The UK's Productivity Puzzle,"
CEP Occasional Papers
45, Centre for Economic Performance, LSE.
- Bryson, Alex & Forth, John, 2015. "The UK's Productivity Puzzle," IZA Discussion Papers 9097, Institute of Labor Economics (IZA).
- Bryson, Alex & Forth, John, 2015. "The UK's Productivity Puzzle," CEPREMAP Working Papers (Docweb) 1511, CEPREMAP.
- Alex Bryson & John Forth, 2015. "The UK's Productivity Puzzle," National Institute of Economic and Social Research (NIESR) Discussion Papers 448, National Institute of Economic and Social Research.
- Michael J. Handel & Maury Gittleman, 1999.
"Is There a Wage Payoff to Innovative Work Practices?,"
Economics Working Paper Archive
wp_288, Levy Economics Institute.
- Michael J. Handel & Maury Gittleman, 2000. "Is there a Wage Payoff to Innovative Work Practices?," Macroeconomics 0004032, University Library of Munich, Germany.
- Clint Chadwick & Adina Dabu, 2009. "Human Resources, Human Resource Management, and the Competitive Advantage of Firms: Toward a More Comprehensive Model of Causal Linkages," Organization Science, INFORMS, vol. 20(1), pages 253-272, February.
- Riccardo Leoni, 2013. "Organization of work practices and productivity: an assessment of research on world- class manufacturing," Chapters, in: Anna Grandori (ed.), Handbook of Economic Organization, chapter 17, Edward Elgar Publishing.
- Chris Rowley & Saaidah Abdul-Rahman, 2007. "The Management of Human Resources in Malaysia: Locally-owned Companies and Multinational Companies," management revue - Socio-Economic Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 18(4), pages 427-453.
- Pittino, Daniel & Visintin, Francesca & Lenger, Tamara & Sternad, Dietmar, 2016. "Are high performance work practices really necessary in family SMEs? An analysis of the impact on employee retention," Journal of Family Business Strategy, Elsevier, vol. 7(2), pages 75-89.
- Pouliakas, Konstantinos & Russo, Giovanni, 2015. "Heterogeneity of Skill Needs and Job Complexity: Evidence from the OECD PIAAC Survey," IZA Discussion Papers 9392, Institute of Labor Economics (IZA).
- Bayo-Moriones, Alberto & Galdon-Sanchez, Jose Enrique & Martinez-de-Morentin, Sara, 2016. "Competitive Strategy, Performance Appraisal and Firm Results," IZA Discussion Papers 10041, Institute of Labor Economics (IZA).
- John Forth & Alex Bryson, 2019. "Management practices and SME performance," Scottish Journal of Political Economy, Scottish Economic Society, vol. 66(4), pages 527-558, September.
- Bassey Eyo Bassey & Arzizeh Tiesieh Tapang, 2012. "Capitalized Human Resources Cost and Its Influence on Corporate Productivity: A Study of Selected Companies in Nigeria," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 3(2), pages 48-59, April.
More about this item
Keywords
call centers; quality of jobs; human resource management; J50; M00; O50;All these keywords.
JEL classification:
- J50 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - General
- M00 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General - - - General
- O50 - Economic Development, Innovation, Technological Change, and Growth - - Economywide Country Studies - - - General
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:iaecre:v:13:y:2007:i:2:p:146-156:10.1007/s11294-007-9078-y. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.