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Perceptions of Unfairness in the Management of Bullying Complaints: Exploring the Consequences

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  • Moira F Jenkins
  • Helen Winefield
  • Aspa Sarris

Abstract

This exploratory study aimed to examine why some bullied workers submitted compensable injury claims for psychological injury after they had made a workplace bullying grievance, and others did not. This study was carried out using a mixed methodology. Forty-four participants who had complained about bullying at work completed a survey about their experiences, and 31 were interviewed. A thematic analysis of the interview data was undertaken. Those participants who submitted workers¡¯ compensation claims were found to be significantly more depressed than those who did not submit workers¡¯ compensation claims, although no significant differences were found between the anxiety and stress scores of all participants. Results also indicated that participants who submitted a workers¡¯ compensation claim perceived less organisational justice in the way their complaint of bullying was managed than those participants who did not submit a claim. These results were endorsed by the qualitative aspects of the study where themes of frustration and unfairness were closely linked with the decision to submit a workers¡¯ compensation claim. This is one of the few studies that have examined the effect of an organisation¡¯s response to workplace bullying allegations on an employee¡¯s decision to claim workers¡¯ compensation for psychological injury.

Suggested Citation

  • Moira F Jenkins & Helen Winefield & Aspa Sarris, 2013. "Perceptions of Unfairness in the Management of Bullying Complaints: Exploring the Consequences," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 4(4), pages 16-25, July.
    • Handle: RePEc:jfr:ijba11:v:4:y:2013:i:4:p:16-25
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    File URL: http://www.sciedu.ca/journal/index.php/ijba/article/view/3022/1780
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    File URL: http://www.sciedu.ca/journal/index.php/ijba/article/view/3022
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    References listed on IDEAS

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    1. Elovainio, M. & Kivimäki, M. & Vahtera, J., 2002. "Organizational justice: Evidence of a new psychosocial predictor of health," American Journal of Public Health, American Public Health Association, vol. 92(1), pages 105-108.
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    1. Annabelle M. Neall & Yiqiong Li & Michelle R. Tuckey, 2021. "Organizational Justice and Workplace Bullying: Lessons Learned from Externally Referred Complaints and Investigations," Societies, MDPI, vol. 11(4), pages 1-18, December.

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