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Foreign Workers Employment in the Hotel Industry: Evidence from Five-Star Hotels in Antalya

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  • Barış Erdem

    (Balıkesir University, Faculty of Tourism, Department of Recreation Management, Balıkesir, Turkey)

  • Tuba Türkmendağ

    (Atatürk University, Faculty of Tourism, Department of Recreation Management, Erzurum, Turkey)

  • Erkan Akgöz

    (University, Beyşehir Ali Akkanat Tourism Faculty, Department of Tourism Management, Konya, Turkey)

  • Tolga Gök

    (Kyrgyz-Turkish Manas University, The School of Tourism and Hotel Management, Bishkek, Kyrgyzstan / Selçuk University, Silifke-Taşucu Vocational School, Hotel, Restaurant and Catering Services Department, Mersin, Turkey)

Abstract

The purpose of this research is to reveal the reasons that prompt hotel managers to employ foreign workers. In this study which used qualitative research method, the managers of 18 five-star hotels operating in Antalya were selected as the sample. Opinions of the managers were collected through semi-structured interview forms via making face-to-face interviews and e-mails. According to prominent findings of the research; it was determined that the most employed foreign workers in hotels within the scope of the sample consisted of “Kyrgyz”, “Ukrainian” and “Russians”, and that the majority of foreign workers served at the “food and beverage department” in the hotels and were employed as “seasonal”. On the other hand, it was determined that the most important reason for the hotel managers to employ foreign workers was that they know “foreign languages”. However; hotel managers indicated “long bureaucratic procedures in the process of obtaining a work permit” as the main problem they face during the process of employing foreign workers.

Suggested Citation

  • Barış Erdem & Tuba Türkmendağ & Erkan Akgöz & Tolga Gök, 2021. "Foreign Workers Employment in the Hotel Industry: Evidence from Five-Star Hotels in Antalya," Journal of Tourismology, Istanbul University, Faculty of Economics, vol. 7(1), pages 29-53, June.
    • Handle: RePEc:ist:iupjot:v:7:y:2021:i:1:p:29-53
    DOI: 10.26650/jot.2021.7.1.0002
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    References listed on IDEAS

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    1. Janta, Hania & Ladkin, Adele & Brown, Lorraine & Lugosi, Peter, 2011. "Employment experiences of Polish migrant workers in the UK hospitality sector," Tourism Management, Elsevier, vol. 32(5), pages 1006-1019.
    2. Joppe, Marion, 2012. "Migrant workers: Challenges and opportunities in addressing tourism labour shortages," Tourism Management, Elsevier, vol. 33(3), pages 662-671.
    3. Janta, Hania & Lugosi, Peter & Brown, Lorraine & Ladkin, Adele, 2012. "Migrant networks, language learning and tourism employment," Tourism Management, Elsevier, vol. 33(2), pages 431-439.
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    Cited by:

    1. Lugosi, Peter & Ndiuini, Ann, 2022. "Migrant mobility and value creation in hospitality labour," Annals of Tourism Research, Elsevier, vol. 95(C).

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