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An Experiment Assessing Group Support System and Facilitator Effects on Meeting Outcomes

Author

Listed:
  • Robert Anson

    (College of Business, Boise State University, Boise, Idaho 83725)

  • Robert Bostrom

    (Department of Management, University of Georgia, Athens, Georgia 30602)

  • Bayard Wynne

Abstract

This paper is dedicated to the memory of Bye Wynne, who never held back from life, charging those he touched with his vigor, heart, and mind. Thanks. This article reports on an experiment investigating the effects of a human facilitator and a computerized Group Support System (GSS) on group meeting outcomes. These treatments were applied in the same way as they are in real organizational situations, with experimental conditions used to control confounding influences of other outside factors. Forty-eight groups were supported by one, both, or neither of the GSS and facilitator treatments. Groups designed a coordinated production strategy during the meeting and then implemented their strategy. Group performance, perceptions of group cohension, and group interaction processes were assessed as the primary dependent variables. Facilitated groups experienced improved group processes and greater cohesion, whereas the GSS-supported groups did not. Facilitator and GSS support together tended to enhance one another's effective influence on cohesion and processes. No significant treatment effects on Performance were found. Supplemental analyses revealed that the quality of facilitators and the restrictiveness of different GSS tools moderated their impacts on appropriation processes and group outcomes.

Suggested Citation

  • Robert Anson & Robert Bostrom & Bayard Wynne, 1995. "An Experiment Assessing Group Support System and Facilitator Effects on Meeting Outcomes," Management Science, INFORMS, vol. 41(2), pages 189-208, February.
    • Handle: RePEc:inm:ormnsc:v:41:y:1995:i:2:p:189-208
    DOI: 10.1287/mnsc.41.2.189
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    Cited by:

    1. Marsden, James R. & Mathiyalakan, Sathasivam, 2003. "An investigation of changes in attitude over time of GDSS groups under unanimity and majority decision rules," European Journal of Operational Research, Elsevier, vol. 145(3), pages 693-712, March.
    2. Giampiero E.G. Beroggi, 2003. "Internet Multiattribute Group Decision Support in Electronic Commerce," Group Decision and Negotiation, Springer, vol. 12(6), pages 481-499, November.
    3. Moez Limayem & Gerardine DeSanctis, 2000. "Providing Decisional Guidance for Multicriteria Decision Making in Groups," Information Systems Research, INFORMS, vol. 11(4), pages 386-401, December.
    4. Douglas Dean & Richard Orwig & Douglas Vogel, 2000. "Facilitation Methods for Collaborative Modeling Tools," Group Decision and Negotiation, Springer, vol. 9(2), pages 109-128, March.
    5. Mohamed Khalifa & RonChi-Wai Kwok & Robert Davison, 2002. "The Effects of Process and Content Facilitation Restrictiveness on GSS-Mediated Collaborative Learning," Group Decision and Negotiation, Springer, vol. 11(5), pages 345-361, September.
    6. Karim Gassemi, 2019. "Collective Strategy Formulation: An Experimental Research Assessing the Positive Impact of Group Decision Support System on Work Group," International Review of Management and Marketing, Econjournals, vol. 9(5), pages 150-157.
    7. Robert O. Briggs & John D. Murphy, 2011. "Discovering and Evaluating Collaboration Engineering Opportunities: An Interview Protocol Based on the Value Frequency Model," Group Decision and Negotiation, Springer, vol. 20(3), pages 315-346, May.
    8. Bhappu, Anita D. & Griffith, Terri L. & Northcraft, Gregory B., 1997. "Media Effects and Communication Bias in Diverse Groups," Organizational Behavior and Human Decision Processes, Elsevier, vol. 70(3), pages 199-205, June.
    9. Seow, Poh-Sun, 2011. "The effects of decision aid structural restrictiveness on decision-making outcomes," International Journal of Accounting Information Systems, Elsevier, vol. 12(1), pages 40-56.
    10. Youngjin Kim & Starr Roxanne Hiltz & Murray Turoff, 2002. "Coordination Structures and System Restrictiveness in Distributed Group Support Systems," Group Decision and Negotiation, Springer, vol. 11(5), pages 379-404, September.
    11. Belton, Valerie & Hodgkin, Julie, 1999. "Facilitators, decision makers, D.I.Y. users: Is intelligent multicriteria decision support for all feasible or desirable?," European Journal of Operational Research, Elsevier, vol. 113(2), pages 247-260, March.
    12. Baptiste Bedessem & Lucie Morère & Louise Roblin & Anne Dozières & Anne-Caroline Prévot, 2022. "Participatory Biodiversity Governance: A Comparison of Two French Initiatives," Sustainability, MDPI, vol. 14(13), pages 1-19, June.
    13. Khalifa, Mohamed & Liu, Vanessa, 2008. "Semantic network representation of computer-mediated discussions: Conceptual facilitation form and knowledge acquisition," Omega, Elsevier, vol. 36(2), pages 252-266, April.
    14. Wen Gu & Ahmed Moustafa & Takayuki Ito & Minjie Zhang & Chunsheng Yang, 2021. "A Case-based Reasoning Approach for Supporting Facilitation in Online Discussions," Group Decision and Negotiation, Springer, vol. 30(3), pages 719-742, June.
    15. Rajiv D. Banker & Robert J. Kauffman, 2004. "50th Anniversary Article: The Evolution of Research on Information Systems: A Fiftieth-Year Survey of the Literature in Management Science," Management Science, INFORMS, vol. 50(3), pages 281-298, March.
    16. David Albert, 2012. "L'entreprise face aux mondes virtuels," Working Papers halshs-02401194, HAL.
    17. Romney, Alexander C. & Smith, Isaac H. & Okhuysen, Gerardo A., 2019. "In the trenches: Making your work meetings a success," Business Horizons, Elsevier, vol. 62(4), pages 459-471.
    18. Wynne W. Chin & Barbara L. Marcolin & Peter R. Newsted, 2003. "A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study," Information Systems Research, INFORMS, vol. 14(2), pages 189-217, June.
    19. Fred Niederman & John Bryson, 1998. "Influence of Computer-Based Meeting Support on Process and Outcomes for a Divisional Coordinating Group," Group Decision and Negotiation, Springer, vol. 7(4), pages 293-325, July.
    20. Chelley Vician & Gerardine DeSanctis, 2000. "The Impact of Role Training in a User-Driven Group Support System Environment," Group Decision and Negotiation, Springer, vol. 9(4), pages 275-296, July.

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