IDEAS home Printed from https://ideas.repec.org/a/inm/orisre/v11y2000i4p386-401.html
   My bibliography  Save this article

Providing Decisional Guidance for Multicriteria Decision Making in Groups

Author

Listed:
  • Moez Limayem

    (Information Systems Department, City University of Hong Kong, Hong Kong)

  • Gerardine DeSanctis

    (The Fuqua School of Business, Duke University, Box 90120, Durham, North Carolina 27708–0120)

Abstract

Intelligent user interfaces, particularly in interactive group settings, can be based on system explanations that guide model building, application, and interpretation. Here we extend Silver's (1990, 1991) conceptualization of decisional guidance and the theory of breakpoints in group interaction to operationalize feedback and feedforward for a complex multicriteria modeling system operating within a group decision support system context. We outline a design approach for providing decisional guidance in GDSS and then test the feasibility of the design in a preliminary laboratory experiment. Findings show how decisional guidance that provides system explanations at breakpoints in group interaction can improve MCDM GDSS usability. Our findings support Dhaliwal and Benbasat's (1996) conjecture that system explanations can improve decisional outcomes due to improvement in user understanding of decision models. Further research on intelligent agents, particularly in interactive group settings, can build on the concepts of decisional guidance outlined in this paper.

Suggested Citation

  • Moez Limayem & Gerardine DeSanctis, 2000. "Providing Decisional Guidance for Multicriteria Decision Making in Groups," Information Systems Research, INFORMS, vol. 11(4), pages 386-401, December.
    • Handle: RePEc:inm:orisre:v:11:y:2000:i:4:p:386-401
    DOI: 10.1287/isre.11.4.386.11874
    as

    Download full text from publisher

    File URL: http://dx.doi.org/10.1287/isre.11.4.386.11874
    Download Restriction: no
    File URL: https://libkey.io/10.1287/isre.11.4.386.11874?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Buchanan, J. T. & Daellenbach, H. G., 1987. "A comparative evaluation of interactive solution methods for multiple objective decision models," European Journal of Operational Research, Elsevier, vol. 29(3), pages 353-359, June.
    2. Thomas L. Saaty, 1986. "Axiomatic Foundation of the Analytic Hierarchy Process," Management Science, INFORMS, vol. 32(7), pages 841-855, July.
    3. Gerald W. Evans, 1984. "An Overview of Techniques for Solving Multiobjective Mathematical Programs," Management Science, INFORMS, vol. 30(11), pages 1268-1282, November.
    4. Jane M. Mackay & Joyce J. Elam, 1992. "A Comparative Study of How Experts and Novices Use a Decision Aid to Solve Problems in Complex Knowledge Domains," Information Systems Research, INFORMS, vol. 3(2), pages 150-172, June.
    5. Brockhoff, Klaus, 1985. "Experimental test of MCDM algorithms in a modular approach," European Journal of Operational Research, Elsevier, vol. 22(2), pages 159-166, November.
    6. Rüdiger von Nitzsch & Martin Weber, 1993. "The Effect of Attribute Ranges on Weights in Multiattribute Utility Measurements," Management Science, INFORMS, vol. 39(8), pages 937-943, August.
    7. Vargas, Luis G., 1990. "An overview of the analytic hierarchy process and its applications," European Journal of Operational Research, Elsevier, vol. 48(1), pages 2-8, September.
    8. Ross Hightower & Lutfus Sayeed, 1996. "Effects of Communication Mode and Prediscussion Information Distribution Characteristics on Information Exchange in Groups," Information Systems Research, INFORMS, vol. 7(4), pages 451-465, December.
    9. Robert Anson & Robert Bostrom & Bayard Wynne, 1995. "An Experiment Assessing Group Support System and Facilitator Effects on Meeting Outcomes," Management Science, INFORMS, vol. 41(2), pages 189-208, February.
    10. Tavana, M. & Kennedy, D. T. & Joglekar, P., 1996. "A group decision support framework for consensus ranking of technical manager candidates," Omega, Elsevier, vol. 24(5), pages 523-538, October.
    11. James S. Dyer & Peter C. Fishburn & Ralph E. Steuer & Jyrki Wallenius & Stanley Zionts, 1992. "Multiple Criteria Decision Making, Multiattribute Utility Theory: The Next Ten Years," Management Science, INFORMS, vol. 38(5), pages 645-654, May.
    12. Jasbir S. Dhaliwal & Izak Benbasat, 1996. "The Use and Effects of Knowledge-Based System Explanations: Theoretical Foundations and a Framework for Empirical Evaluation," Information Systems Research, INFORMS, vol. 7(3), pages 342-362, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. David Martín-Martínez & Pere Lavega-Burgués & Cristòfol Salas-Santandreu & Conxita Duran-Delgado & Queralt Prat & Sabrine Damian-Silva & Leonardo Machado & Pablo Aires-Araujo & Verónica Muñoz-Arroyave, 2021. "Relationships, Decisions, and Physical Effort in the Marro Traditional Sporting Game: A Multimodal Approach," IJERPH, MDPI, vol. 18(20), pages 1-27, October.
    2. Giampiero E.G. Beroggi, 2003. "Internet Multiattribute Group Decision Support in Electronic Commerce," Group Decision and Negotiation, Springer, vol. 12(6), pages 481-499, November.
    3. Rudolf Vetschera, 2005. "Strategic Manipulation of Preference Information in Multi-Criteria Group Decision Methods," Group Decision and Negotiation, Springer, vol. 14(5), pages 393-414, September.
    4. Reniers, G.L.L. & Sörensen, K. & Dullaert, W., 2012. "A multi-attribute Systemic Risk Index for comparing and prioritizing chemical industrial areas," Reliability Engineering and System Safety, Elsevier, vol. 98(1), pages 35-42.
    5. Manel Baucells & Rakesh K. Sarin, 2003. "Group Decisions with Multiple Criteria," Management Science, INFORMS, vol. 49(8), pages 1105-1118, August.
    6. Ivo Blohm & Christoph Riedl & Johann Füller & Jan Marco Leimeister, 2016. "Rate or Trade? Identifying Winning Ideas in Open Idea Sourcing," Information Systems Research, INFORMS, vol. 27(1), pages 27-48, March.
    7. A. Adla & P. Zarate & J.-L. Soubie, 2011. "A Proposal of Toolkit for GDSS Facilitators," Group Decision and Negotiation, Springer, vol. 20(1), pages 57-77, January.
    8. Hassan Ait Haddou & Guy Camilleri & Pascale Zaraté, 2014. "Prediction of Ideas Number During a Brainstorming Session," Group Decision and Negotiation, Springer, vol. 23(2), pages 271-298, March.
    9. Lei Zhu & Izak Benbasat & Zhenhui Jiang, 2010. "Let's Shop Online Together: An Empirical Investigation of Collaborative Online Shopping Support," Information Systems Research, INFORMS, vol. 21(4), pages 872-891, December.
    10. Clayton Arlen Looney & Andrew M. Hardin, 2009. "Decision Support for Retirement Portfolio Management: Overcoming Myopic Loss Aversion via Technology Design," Management Science, INFORMS, vol. 55(10), pages 1688-1703, October.
    11. Hayashida, Tomohiro & Nishizaki, Ichiro & Ueda, Yoshifumi, 2010. "Multiattribute utility analysis for policy selection and financing for the preservation of the forest," European Journal of Operational Research, Elsevier, vol. 200(3), pages 833-843, February.
    12. Dominik Dellermann & Nikolaus Lipusch & Philipp Ebel & Jan Marco Leimeister, 2019. "Design principles for a hybrid intelligence decision support system for business model validation," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(3), pages 423-441, September.
    13. Ujwal Kayande & Arnaud De Bruyn & Gary L. Lilien & Arvind Rangaswamy & Gerrit H. van Bruggen, 2009. "How Incorporating Feedback Mechanisms in a DSS Affects DSS Evaluations," Information Systems Research, INFORMS, vol. 20(4), pages 527-546, December.
    14. Gert-Jan Vreede & Robert O. Briggs & Triparna Vreede, 2022. "Exploring a Convergence Technique on Ideation Artifacts in Crowdsourcing," Information Systems Frontiers, Springer, vol. 24(3), pages 1041-1054, June.
    15. Aloysius, John A. & Davis, Fred D. & Wilson, Darryl D. & Ross Taylor, A. & Kottemann, Jeffrey E., 2006. "User acceptance of multi-criteria decision support systems: The impact of preference elicitation techniques," European Journal of Operational Research, Elsevier, vol. 169(1), pages 273-285, February.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Aloysius, John A. & Davis, Fred D. & Wilson, Darryl D. & Ross Taylor, A. & Kottemann, Jeffrey E., 2006. "User acceptance of multi-criteria decision support systems: The impact of preference elicitation techniques," European Journal of Operational Research, Elsevier, vol. 169(1), pages 273-285, February.
    2. Manel Baucells & Rakesh K. Sarin, 2003. "Group Decisions with Multiple Criteria," Management Science, INFORMS, vol. 49(8), pages 1105-1118, August.
    3. Sun, Minghe, 2005. "Some issues in measuring and reporting solution quality of interactive multiple objective programming procedures," European Journal of Operational Research, Elsevier, vol. 162(2), pages 468-483, April.
    4. Virginia Racioppi & Gabriella Marcarelli & Massimo Squillante, 2015. "Modelling a sustainable requalification problem by analytic hierarchy process," Quality & Quantity: International Journal of Methodology, Springer, vol. 49(4), pages 1661-1677, July.
    5. Schuwirth, N. & Reichert, P. & Lienert, J., 2012. "Methodological aspects of multi-criteria decision analysis for policy support: A case study on pharmaceutical removal from hospital wastewater," European Journal of Operational Research, Elsevier, vol. 220(2), pages 472-483.
    6. Mehrez, Abraham, 1997. "The interface between OR/MS and decision theory," European Journal of Operational Research, Elsevier, vol. 99(1), pages 38-47, May.
    7. Kengpol, Athakorn, 2004. "Design of a decision support system to evaluate the investment in a new distribution centre," International Journal of Production Economics, Elsevier, vol. 90(1), pages 59-70, July.
    8. Arslan, Turan & Khisty, Jotin, 2006. "A rational approach to handling fuzzy perceptions in route choice," European Journal of Operational Research, Elsevier, vol. 168(2), pages 571-583, January.
    9. Schneider, Frank, 2008. "Multiple criteria decision making in application layer networks," Bayreuth Reports on Information Systems Management 36, University of Bayreuth, Chair of Information Systems Management.
    10. Zanakis, Stelios H. & Solomon, Anthony & Wishart, Nicole & Dublish, Sandipa, 1998. "Multi-attribute decision making: A simulation comparison of select methods," European Journal of Operational Research, Elsevier, vol. 107(3), pages 507-529, June.
    11. Downing, C. E. & Ringuest, J. L., 1998. "An experimental evaluation of the efficacy of four multi-objective linear programming algorithms," European Journal of Operational Research, Elsevier, vol. 104(3), pages 549-558, February.
    12. Harold P. Benson & Serpil Sayin, 1997. "Towards finding global representations of the efficient set in multiple objective mathematical programming," Naval Research Logistics (NRL), John Wiley & Sons, vol. 44(1), pages 47-67, February.
    13. Klimberg, Ronald & Cohen, Robert M., 1999. "Experimental evaluation of a graphical display system to visualizing multiple criteria solutions," European Journal of Operational Research, Elsevier, vol. 119(1), pages 191-208, November.
    14. Jaehwan Kim, 2024. "The Evaluation and Significance of Smart City Projects in Korea: Targeting Enterprises within the Smart City Association Convergence Alliance," Sustainability, MDPI, vol. 16(7), pages 1-24, March.
    15. Yang, Jian-Bo & Sen, Pratyush, 1996. "Preference modelling by estimating local utility functions for multiobjective optimization," European Journal of Operational Research, Elsevier, vol. 95(1), pages 115-138, November.
    16. Peng Sun & Jiawei Yang & Yongfeng Zhi, 2019. "Multi-attribute decision-making method based on Taylor expansion," International Journal of Distributed Sensor Networks, , vol. 15(3), pages 15501477198, March.
    17. Turan Arslan, 2009. "A hybrid model of fuzzy and AHP for handling public assessments on transportation projects," Transportation, Springer, vol. 36(1), pages 97-112, January.
    18. Agrell, Per J. & Stam, Antonie & Fischer, Gunther W., 2004. "Interactive multiobjective agro-ecological land use planning: The Bungoma region in Kenya," European Journal of Operational Research, Elsevier, vol. 158(1), pages 194-217, October.
    19. Mustafa, A. & Goh, M., 1996. "Multi-criterion models for higher education administration," Omega, Elsevier, vol. 24(2), pages 167-178, April.
    20. Ossadnik, Wolfgang, 1996. "AHP-based synergy allocation to the partners in a merger," European Journal of Operational Research, Elsevier, vol. 88(1), pages 42-49, January.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:orisre:v:11:y:2000:i:4:p:386-401. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Asher (email available below). General contact details of provider: https://edirc.repec.org/data/inforea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.