IDEAS home Printed from https://ideas.repec.org/a/spr/grdene/v12y2003i6d10.1023_bgrup.0000004253.02401.06.html
   My bibliography  Save this article

Internet Multiattribute Group Decision Support in Electronic Commerce

Author

Listed:
  • Giampiero E.G. Beroggi

    (Spring Analytica)

Abstract

The rapid growth of the Internet has provided the means for distributed organizational decision making for electronic commerce. Members of organizations can jointly investigate products, exchange information, and make decisions on-line from remote sites. Internet-based multiattribute group decision making is characterized by three aspects, (i) individual interactive decision making, (ii) communication means, and (iii) group consensus reaching. The purpose of this research was to study the role of communication and individual decision strategies and their influence on multiattribute group decision making and consensus reaching in organizational electronic commerce settings. The results of this study indicate that analytic decision support is indispensable in collaborative Internet-based decision making, that a perfect match of analytic decision support and communication channels must be achieved, and that efficiency of individual decision support should be compromised for higher confidence in the group's decisions. The results of this study also confirm findings by Häubl and Trifts (2000) that interactive decision analytic support has positive effects on the quality and efficiency of individual decision making, and findings by Limayem and DeSanctis (2000) and Todd and Benbesat (2000), that decision makers will use normative decision models if they require little effort and if decisional guidance is provided. The conclusion drawn from this study is that the continuously evolving Internet technology for collaborative decision making is only one aspect for better organizational decision making – the crucial aspect, however, will be the development and optimal integration of analytic decision models, communication channels, and consensus reaching mechanisms.

Suggested Citation

  • Giampiero E.G. Beroggi, 2003. "Internet Multiattribute Group Decision Support in Electronic Commerce," Group Decision and Negotiation, Springer, vol. 12(6), pages 481-499, November.
    • Handle: RePEc:spr:grdene:v:12:y:2003:i:6:d:10.1023_b:grup.0000004253.02401.06
    DOI: 10.1023/B:GRUP.0000004253.02401.06
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1023/B:GRUP.0000004253.02401.06
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1023/B:GRUP.0000004253.02401.06?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Gary Klein, 1999. "Sources of Power: How People Make Decisions," MIT Press Books, The MIT Press, edition 1, volume 1, number 0262611465, April.
    2. Robert Anson & Robert Bostrom & Bayard Wynne, 1995. "An Experiment Assessing Group Support System and Facilitator Effects on Meeting Outcomes," Management Science, INFORMS, vol. 41(2), pages 189-208, February.
    3. Giampiero E. G. Beroggi & William A. Wallace, 1995. "Operational Control of the Transportation of Hazardous Materials: An Assessment of Alternative Decision Models," Management Science, INFORMS, vol. 41(12), pages 1962-1977, December.
    4. Panagiotis Kouvelis & Martin A. Lariviere, 2000. "Decentralizing Cross-Functional Decisions: Coordination Through Internal Markets," Management Science, INFORMS, vol. 46(8), pages 1049-1058, August.
    5. Peter Todd & Izak Benbasat, 1999. "Evaluating the Impact of DSS, Cognitive Effort, and Incentives on Strategy Selection," Information Systems Research, INFORMS, vol. 10(4), pages 356-374, December.
    6. Moez Limayem & Gerardine DeSanctis, 2000. "Providing Decisional Guidance for Multicriteria Decision Making in Groups," Information Systems Research, INFORMS, vol. 11(4), pages 386-401, December.
    7. Gerald Häubl & Valerie Trifts, 2000. "Consumer Decision Making in Online Shopping Environments: The Effects of Interactive Decision Aids," Marketing Science, INFORMS, vol. 19(1), pages 4-21, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ujwal Kayande & Arnaud De Bruyn & Gary L. Lilien & Arvind Rangaswamy & Gerrit H. van Bruggen, 2009. "How Incorporating Feedback Mechanisms in a DSS Affects DSS Evaluations," Information Systems Research, INFORMS, vol. 20(4), pages 527-546, December.
    2. Lurie, Nicholas H. & Wen, Na, 2014. "Simple Decision Aids and Consumer Decision Making," Journal of Retailing, Elsevier, vol. 90(4), pages 511-523.
    3. Clayton Arlen Looney & Andrew M. Hardin, 2009. "Decision Support for Retirement Portfolio Management: Overcoming Myopic Loss Aversion via Technology Design," Management Science, INFORMS, vol. 55(10), pages 1688-1703, October.
    4. Tsao, Wen-Yu, 2013. "The fitness of product information: Evidence from online recommendations," International Journal of Information Management, Elsevier, vol. 33(1), pages 1-9.
    5. Chuan-Hoo Tan & Hock-Hai Teo & Izak Benbasat, 2010. "Assessing Screening and Evaluation Decision Support Systems: A Resource-Matching Approach," Information Systems Research, INFORMS, vol. 21(2), pages 305-326, June.
    6. Ivo Blohm & Christoph Riedl & Johann Füller & Jan Marco Leimeister, 2016. "Rate or Trade? Identifying Winning Ideas in Open Idea Sourcing," Information Systems Research, INFORMS, vol. 27(1), pages 27-48, March.
    7. Young Eun Lee & Izak Benbasat, 2011. "Research Note ---The Influence of Trade-off Difficulty Caused by Preference Elicitation Methods on User Acceptance of Recommendation Agents Across Loss and Gain Conditions," Information Systems Research, INFORMS, vol. 22(4), pages 867-884, December.
    8. März, Armin & Lachner, Michael & Heumann, Christian G. & Schumann, Jan H. & von Wangenheim, Florian, 2021. "How You Remind Me! The Influence of Mobile Push Notifications on Success Rates in Last-Minute Bidding," Journal of Interactive Marketing, Elsevier, vol. 54(C), pages 11-24.
    9. Oliver Hinz & Jochen Eckert, 2010. "The Impact of Search and Recommendation Systems on Sales in Electronic Commerce," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 2(2), pages 67-77, April.
    10. Fei Gao & Xuanming Su, 2017. "Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store," Management Science, INFORMS, vol. 63(8), pages 2478-2492, August.
    11. David Martín-Martínez & Pere Lavega-Burgués & Cristòfol Salas-Santandreu & Conxita Duran-Delgado & Queralt Prat & Sabrine Damian-Silva & Leonardo Machado & Pablo Aires-Araujo & Verónica Muñoz-Arroyave, 2021. "Relationships, Decisions, and Physical Effort in the Marro Traditional Sporting Game: A Multimodal Approach," IJERPH, MDPI, vol. 18(20), pages 1-27, October.
    12. Bo Xiao & Izak Benbasat, 2015. "Designing Warning Messages for Detecting Biased Online Product Recommendations: An Empirical Investigation," Information Systems Research, INFORMS, vol. 26(4), pages 793-811, December.
    13. Tim Rakow & Charles Vincent & Kate Bull & Nigel Harvey, 2005. "Assessing the Likelihood of an Important Clinical Outcome: New Insights from a Comparison of Clinical and Actuarial Judgment," Medical Decision Making, , vol. 25(3), pages 262-282, May.
    14. Miguel Godinho de Matos & Pedro Ferreira, 2020. "The Effect of Binge-Watching on the Subscription of Video on Demand: Results from Randomized Experiments," Information Systems Research, INFORMS, vol. 31(4), pages 1337-1360, December.
    15. Steve Clarke, 2010. "Cognitive bias and the precautionary principle: what's wrong with the core argument in Sunstein's Laws of Fear and a way to fix it," Journal of Risk Research, Taylor & Francis Journals, vol. 13(2), pages 163-174, March.
    16. MinJae Lee & JinKyu Lee, 2012. "The impact of information security failure on customer behaviors: A study on a large-scale hacking incident on the internet," Information Systems Frontiers, Springer, vol. 14(2), pages 375-393, April.
    17. Jan A. Van Mieghem, 2003. "Commissioned Paper: Capacity Management, Investment, and Hedging: Review and Recent Developments," Manufacturing & Service Operations Management, INFORMS, vol. 5(4), pages 269-302, July.
    18. Gavan J. Fitzsimons & Donald R. Lehmann, 2004. "Reactance to Recommendations: When Unsolicited Advice Yields Contrary Responses," Marketing Science, INFORMS, vol. 23(1), pages 82-94, September.
    19. Koehler, C.F. & Breugelmans, E. & Dellaert, B.G.C., 2010. "Consumer Acceptance of Recommendations by Interactive Decision Aids: The Joint Role of Temporal Distance and Concrete vs. Abstract Communications," ERIM Report Series Research in Management ERS-2010-041-MKT, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    20. Nils Engelbrecht & Tim-Benjamin Lembcke & Alfred Benedikt Brendel & Kilian Bizer & Lutz M. Kolbe, 2021. "The Virtual Online Supermarket: An Open-Source Research Platform for Experimental Consumer Research," Sustainability, MDPI, vol. 13(8), pages 1-25, April.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:grdene:v:12:y:2003:i:6:d:10.1023_b:grup.0000004253.02401.06. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.