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The Impact of ERP Systems on Organizational Performance: The Role of Antecedents and Moderators

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  • Mohamed Abdalla Nour

    (The University of Sharjah, UAE)

Abstract

Research on the link between investments in ERP systems and organizational performance has often led to mixed results. Besides internal organizational factors, many external contextual factors come into play. This study examined the role of firm size, industry, and duration of ERP system's use in influencing the performance impact of ERP systems through moderating the relationships between antecedent variables, ERP-induced benefits, and improvement in overall organizational performance. Using a sample of 200 participant firms, and structural equation modeling (SEM) analysis, the author confirmed the significant role of business process re-engineering and organizational fit and alignment as antecedents to ERP-induced benefits in information quality, and coordination/integration. Data and information quality was in turn confirmed as a significant predictor of organizational performance. Furthermore, the roles of industry, firm size, and time elapsed were also confirmed as significant moderators to the influence of the antecedent variables on ERP benefits and organizational performance.

Suggested Citation

  • Mohamed Abdalla Nour, 2023. "The Impact of ERP Systems on Organizational Performance: The Role of Antecedents and Moderators," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 19(1), pages 1-29, January.
    • Handle: RePEc:igg:jeis00:v:19:y:2023:i:1:p:1-29
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    References listed on IDEAS

    as
    1. Elbashir, Mohamed Z. & Collier, Philip A. & Davern, Michael J., 2008. "Measuring the effects of business intelligence systems: The relationship between business process and organizational performance," International Journal of Accounting Information Systems, Elsevier, vol. 9(3), pages 135-153.
    2. Mohamed A. Nour & Samar Mouakket, 2011. "A Classification Framework of Critical Success Factors for ERP Systems Implementation: A Multi-Stakeholder Perspective," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 7(1), pages 56-71, January.
    3. Godwin Banafo Akrong & Yunfei Shao & Ebenezer Owusu, 2021. "Assessing the Impact of System Quality, Information Quality, and Service Quality on Enterprise Resource Planning (ERP) Systems," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 17(4), pages 69-84, October.
    4. Ruben Wahyu Santoso & Hotlan Siagian & Zeplin Jiwa Husada Tarigan & Ferry Jie, 2022. "Assessing the Benefit of Adopting ERP Technology and Practicing Green Supply Chain Management toward Operational Performance: An Evidence from Indonesia," Sustainability, MDPI, vol. 14(9), pages 1-21, April.
    5. Acar, M. Fatih & Tarim, Merve & Zaim, Halil & Zaim, Selim & Delen, Dursun, 2017. "Knowledge management and ERP: Complementary or contradictory?," International Journal of Information Management, Elsevier, vol. 37(6), pages 703-712.
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