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Assessing the Impact of System Quality, Information Quality, and Service Quality on Enterprise Resource Planning (ERP) Systems

Author

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  • Godwin Banafo Akrong

    (University of Electronic Science and Technology of China, China)

  • Yunfei Shao

    (University of Electronic Science and Technology of China, China)

  • Ebenezer Owusu

    (University of Ghana, Ghana)

Abstract

Globally, governments are taking steps to help them increase their income generation margin by implementing tax administrative ERP systems. However, the impacts on the internal system users of these ERP system quality features have not drawn the attention needed. This study, therefore, examines the relationship between the information systems' (IS) quality and individual impact using the theoretical foundation of the DeLone and McLean IS success model and, secondly, addresses the interrelationships between the quality constructs of information systems (IS). The authors also used the structural equation modeling technique of partial least squares to evaluate and analyze the data. The results show that system quality, the information quality, and the service quality characteristics of the tax administrative ERP system have a strong positive impact on the success of the IS at the individual level. There is also a positive relationship between the information systems' (IS) quality construction. The results provide additional empirical observations and consequences for management.

Suggested Citation

  • Godwin Banafo Akrong & Yunfei Shao & Ebenezer Owusu, 2021. "Assessing the Impact of System Quality, Information Quality, and Service Quality on Enterprise Resource Planning (ERP) Systems," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 17(4), pages 69-84, October.
    • Handle: RePEc:igg:jeis00:v:17:y:2021:i:4:p:69-84
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    Cited by:

    1. Mohamed Abdalla Nour, 2023. "The Impact of ERP Systems on Organizational Performance: The Role of Antecedents and Moderators," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 19(1), pages 1-29, January.

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