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Il ruolo strategico dei Sistemi di Misurazione delle Performance nelle aziende sanitarie. Un caso studio

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  • Francesco Capalbo
  • Adelaide Ippolito
  • Margherita Smarra
  • Marco Sorrentino

Abstract

The aim of this work is to analyze how technological innovations in performance measurement systems allow to overcome some of the challenges that public health organizations face in terms of performance measurement and evaluation. The changes that were adopted to affect performance measurement, but also their effectiveness, were analyzed together with an assessment of the responses devel-oped to achieve these changes. The paper contains an in-depth case study of a lo-cal health company using an innovative information system. The case study high-lights how the technological innovations, implemented during the period of the pandemic from Covid-19, have been implemented at the Local Health Authority of Caserta, in order to make the process of measuring and evaluating some per-formances of the administrative and health area.

Suggested Citation

  • Francesco Capalbo & Adelaide Ippolito & Margherita Smarra & Marco Sorrentino, 2023. "Il ruolo strategico dei Sistemi di Misurazione delle Performance nelle aziende sanitarie. Un caso studio," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2023(1), pages 119-142.
    • Handle: RePEc:fan:macoma:v:html10.3280/maco2023-001006
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