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Conflict Management Methods of Managers: An Empirical Study of the Turkish Tourism Industry

Author

Listed:
  • Muharrem TUNA

    (Gazi University Tourism Faculty)

  • Fatih TURKMEN

    (Karabuk University Safranbolu Faculty of Tourism)

Abstract

Although considered unwanted by the tourism industry, it has been acknowledged that conflict can foster new ideas which contribute in a positive way by providing an opportunity for self-critique and maintaining internal dynamism through change and innovations. For these reasons how to manage conflict is a crucial skill for managers. This research paper aims to determine the extent to which conflict management methods change according to demographic characteristics or the characteristics of the enterprises. It examines the preferences of managers on integrating, obliging, compromising, dominating and avoiding methods. Survey research has been conducted on 1098 managers, who work at touristic enterprises located in the seven regions of Turkey. The first part of the survey includes questions on the personal characteristics of managers and the general characteristics of their enterprises. The second part includes 28 statements to explore the conflict management strategies of the managers. Percentage, frequency, t-test for independent samples, one-factor variance analysis (Anova) and Bonferroni test have been used on statistical analysis. The survey analysis establishes a significant relationship between conflict management methods of managers, their demographic characteristics and the characteristics of the enterprises they work at.

Suggested Citation

  • Muharrem TUNA & Fatih TURKMEN, 2014. "Conflict Management Methods of Managers: An Empirical Study of the Turkish Tourism Industry," International Conference on Economic Sciences and Business Administration, Spiru Haret University, vol. 1(1), pages 284-295, December.
    • Handle: RePEc:icb:wpaper:v:1:y:2014:i:1:284-295
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    References listed on IDEAS

    as
    1. Peterson, Randall S. & Behfar, Kristin Jackson, 2003. "The dynamic relationship between performance feedback, trust, and conflict in groups: A longitudinal study," Organizational Behavior and Human Decision Processes, Elsevier, vol. 92(1-2), pages 102-112.
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    More about this item

    Keywords

    Conflict; Conflict Management; Conflict Management Methods; Tourism Enterprises Managers;
    All these keywords.

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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