IDEAS home Printed from https://ideas.repec.org/a/ibn/ibrjnl/v14y2021i12p41.html
   My bibliography  Save this article

Organizational reputation within the Framework of Total Quality Management: the University of Jordan as a Model

Author

Listed:
  • Enas Ahmed Al Shuqairat
  • Mohammed Salem Al-Shura

Abstract

This study aimed to identify the organizational reputation of the University of Jordan (a model) in the context of its application of total quality management. The study sample consisted of (350) faculty members at the University of Jordan. The study also used the (questionnaire) tool that it developed is collect data after verifying its validity and reliability. The results of the study showed that there is a high degree in the achievement of the University of Jordan for Total Quality Management, which was reflected on its reputation, and that there were significant statistically significant differences at the level (a ≤ 0.05) in the university’s reputation as a result of its application of the principles of total quality management, which was explained by the high standards of the organizational reputation variable, starting with In terms of (creativity/strength of financial position/quality of service/social responsibility), the criterion of attractiveness was the least effective. Among the recommendations that came- maintaining the application of total quality management in the University of Jordan more effectively with continuous development and improvement, and working on marketing the University of Jordan to further improve the image in the minds of beneficiaries (existing and new prospects).

Suggested Citation

  • Enas Ahmed Al Shuqairat & Mohammed Salem Al-Shura, 2021. "Organizational reputation within the Framework of Total Quality Management: the University of Jordan as a Model," International Business Research, Canadian Center of Science and Education, vol. 14(12), pages 1-41, December.
    • Handle: RePEc:ibn:ibrjnl:v:14:y:2021:i:12:p:41
    as

    Download full text from publisher

    File URL: https://ccsenet.org/journal/index.php/ibr/article/download/0/0/46239/49503
    Download Restriction: no
    File URL: https://ccsenet.org/journal/index.php/ibr/article/view/0/46239
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Miotto, Giorgia & Del-Castillo-Feito, Cristina & Blanco-González, Alicia, 2020. "Reputation and legitimacy: Key factors for Higher Education Institutions’ sustained competitive advantage," Journal of Business Research, Elsevier, vol. 112(C), pages 342-353.
    2. Kooli, Chokri, 2019. "Governing and managing higher education institutions: The quality audit contributions," Evaluation and Program Planning, Elsevier, vol. 77(C).
    3. Chokri Kooli & Ahmad Jamrah & Nasser Al-Abri, 2019. "Learning from Quality Audit in Higher Education Institutions: A Tool for Community Engagement Enhancement," FIIB Business Review, , vol. 8(3), pages 218-228, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jessica Paños-Castro & Leire Markuerkiaga & María José Bezanilla, 2021. "An Analysis of the Entrepreneurial University in the Faculties of Education in Spain: Self-Perception among Deans," Sustainability, MDPI, vol. 13(21), pages 1-16, October.
    2. Ismail J. Ismail, 2022. "Entrepreneurial Start-up Motivations and Growth of Small and Medium Enterprises in Tanzania: The Role of Entrepreneur’s Personality Traits," FIIB Business Review, , vol. 11(1), pages 79-93, March.
    3. Asuamah Yeboah, Samuel & Antwi Boasiako, Ama, 2024. "Beyond the Classroom: Quality Assurance in Developing Nations," MPRA Paper 122486, University Library of Munich, Germany, revised 13 Oct 2024.
    4. David Amani & Ismail Juma Ismail, 2022. "Investigating the predicting role of COVID-19 preventive measures on building brand legitimacy in the hospitality industry in Tanzania: mediation effect of perceived brand ethicality," Future Business Journal, Springer, vol. 8(1), pages 1-14, December.
    5. María Dolores Aledo‐Ruiz & Eva Martínez‐Caro & José Manuel Santos‐Jaén, 2022. "The influence of corporate social responsibility on students' emotional appeal in the HEIs: The mediating effect of reputation and corporate image," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(3), pages 578-592, May.
    6. Muazza Muazza & Akhmad Habibi & Amirul Mukminin, 2023. "The Socially Responsible Human Resources Management and Its Impacts on the Organizational Legitimacy: The Case of Indonesian Employees," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 3, pages 162-177.
    7. Alba Manresa & Dalilis Escobar Rivera, 2021. "Excellence in Sustainable Management in a Changing Environment," Sustainability, MDPI, vol. 13(4), pages 1-24, February.
    8. Juan Martín-Miguel & Camio Prado-Román & Gabriel Cachón-Rodríguez & Lilliana L. Avendaño-Miranda, 2020. "Determinants of Reputation at Private Graduate Online Schools," Sustainability, MDPI, vol. 12(22), pages 1-18, November.
    9. Zorica Lazić & Aleksandar Đorđević & Albina Gazizulina, 2021. "Improvement of Quality of Higher Education Institutions as a Basis for Improvement of Quality of Life," Sustainability, MDPI, vol. 13(8), pages 1-27, April.
    10. Andrea Caputo & Monica Molino & Barbara Cerato & Claudio G. Cortese, 2023. "Employer Attractiveness: Two Instruments to Measure Employer Branding and Reputation," SAGE Open, , vol. 13(3), pages 21582440231, August.
    11. Xiaoyue Zhao & Ming Jia, 2024. "In the name of awards: environmental award, legitimacy dominance, and corporate pollution," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 26(8), pages 21147-21168, August.
    12. Nabil Messabia & Edouich Beauvoir & Chokri Kooli, 2023. "Governance and Management of a Savings and Credit Cooperative: The Successful Example of a Haitian SACCO," Vision, , vol. 27(3), pages 397-409, June.
    13. Ahmed Al-Omush & Munther Talal Momany & Azzam Hannoon & Muhammad Anwar, 2023. "Digitalization and Sustainable Competitive Performance in Small–Medium Enterprises: A Moderation Mediation Model," Sustainability, MDPI, vol. 15(21), pages 1-22, November.
    14. del-Castillo-Feito, Cristina & Blanco-González, Alicia & Hernández-Perlines, Felipe, 2022. "The impacts of socially responsible human resources management on organizational legitimacy," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
    15. Clara Pérez-Cornejo & Esther de Quevedo-Puente, 2023. "How corporate social responsibility mediates the relationship between corporate reputation and enterprise risk management: evidence from Spain," Eurasian Business Review, Springer;Eurasia Business and Economics Society, vol. 13(2), pages 363-383, June.
    16. Paula Ferraz & Carla Susana Marques & Gina Santos & Ariana Moreno Cunha & Sérgio Vaz, 2021. "The Influence of Cognitive Styles as Promoters of Entrepreneurial Orientation and Intrapreneurship as Drivers of Innovation: The Case of Nurses in Health Services in Portugal in Times of COVID-19," Administrative Sciences, MDPI, vol. 11(4), pages 1-15, September.
    17. Amna Manzoor & Bowen Zhang & Hongguang Ma, 2023. "Knowledge-Oriented Leadership in Powering Team Performance and Sustainable Competitive Advantages through Innovation: Evidence from Higher Education Institutions," Sustainability, MDPI, vol. 15(20), pages 1-20, October.
    18. Laura Pascual‐Nebreda & Pablo Cabanelas‐Lorenzo & Alicia Blanco‐González, 2022. "Understanding dissatisfaction through evaluation theory," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 43(7), pages 3116-3129, October.
    19. Cossani, Gianfranco & Codoceo, Loreto & Cáceres, Hernán & Tabilo, Jorge, 2022. "Technical efficiency in Chile’s higher education system: A comparison of rankings and accreditation," Evaluation and Program Planning, Elsevier, vol. 92(C).
    20. Abdelrahman Abdalla Salih & Lamis Ismail Omar, 2023. "Reflective Glimpses of Culture in EFL Online Classes during COVID-19 Pandemic in Oman," Sustainability, MDPI, vol. 15(13), pages 1-18, June.

    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ibn:ibrjnl:v:14:y:2021:i:12:p:41. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Canadian Center of Science and Education (email available below). General contact details of provider: https://edirc.repec.org/data/cepflch.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.