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Customer Purchasing Behavior Analysis as Alternatives for Supporting In-Store Green Marketing Decision-Making

Author

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  • M. Alex Syaekhoni

    (Department of Industrial & Systems Engineering, Dongguk University, Seoul 100-715, Korea)

  • Ganjar Alfian

    (u-SCM Research Center, Nano Information Technology Academy, Dongguk University, Seoul 100-715, Korea)

  • Young S. Kwon

    (Department of Industrial & Systems Engineering, Dongguk University, Seoul 100-715, Korea)

Abstract

Due to increasing concerns about environmental protection, the environmental sustainability of businesses has been widely considered in the manufacturing and supply chain context. Further, its adoption has been implemented in the retail industry for marketing field, including green product promotion. This study aimed to propose a customer purchasing behavior analysis as an alternative for supporting decision-making in order to promote green products in retail stores. Hence, right-on-target marketing strategies can be implemented appropriately. The study was carried out using shopping path data collected by radio frequency identification (RFID) from a large retail store in Seoul, South Korea. In addition, the store layout and its traffic were also analyzed. This method is expected to help experts providing appropriate decision alternatives. In addition, it can help retailers in order to increase product sales and achieve high levels of customer satisfaction.

Suggested Citation

  • M. Alex Syaekhoni & Ganjar Alfian & Young S. Kwon, 2017. "Customer Purchasing Behavior Analysis as Alternatives for Supporting In-Store Green Marketing Decision-Making," Sustainability, MDPI, vol. 9(11), pages 1-22, November.
    • Handle: RePEc:gam:jsusta:v:9:y:2017:i:11:p:2008-:d:117333
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    2. Arian Matin & Tornike Khoshtaria & Metin Marcan & Davit Datuashvili, 2022. "The roles of hedonistic, utilitarian incentives and government policies affecting customer attitudes and purchase intention towards green products," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 19(4), pages 709-735, December.
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    4. Ziynet Boz & Virpi Korhonen & Claire Koelsch Sand, 2020. "Consumer Considerations for the Implementation of Sustainable Packaging: A Review," Sustainability, MDPI, vol. 12(6), pages 1-34, March.
    5. Ghouri, Arsalan Mujahid & Akhtar, Pervaiz & Haq, Mirza A. & Mani, Venkatesh & Arsenyan, Gayane & Meyer, Martin, 2021. "Real-time information sharing, customer orientation, and the exploration of intra-service industry differences: Malaysia as an emerging market," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
    6. Jana Jaďuďová & Iveta Marková & Emília Hroncová & Jana Hroncová Vicianová, 2018. "An Assessment of Regional Sustainability through Quality Labels for Small Farmers’ Products: A Slovak Case Study," Sustainability, MDPI, vol. 10(4), pages 1-16, April.
    7. Weimin Ma & Zhengrong Cheng & Shiwei Xu, 2018. "A Game Theoretic Approach for Improving Environmental and Economic Performance in a Dual-Channel Green Supply Chain," Sustainability, MDPI, vol. 10(6), pages 1-18, June.

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