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Accommodation Consumers and Providers’ Attitudes, Behaviours and Practices for Sustainability: A Systematic Review

Author

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  • Colin Michael Hall

    (Department of Management, Marketing and Entrepreneurship, University of Canterbury, Christchurch 8041, New Zealand
    Department of Geography, University of Oulu, Oulu 90014, Finland
    School of Business and Economics, Linneaus University, Nygatan 18B, 392 34 Kalmar, Sweden
    School of Hospitality and Tourism, University of Johannesburg, Johannesburg 2006, South Africa)

  • Natasha Dayal

    (Department of Management, Marketing and Entrepreneurship, University of Canterbury, Christchurch 8041, New Zealand)

  • Dea Majstorović

    (Department of Management, Marketing and Entrepreneurship, University of Canterbury, Christchurch 8041, New Zealand)

  • Hamish Mills

    (Department of Management, Marketing and Entrepreneurship, University of Canterbury, Christchurch 8041, New Zealand)

  • Leroy Paul-Andrews

    (Department of Management, Marketing and Entrepreneurship, University of Canterbury, Christchurch 8041, New Zealand)

  • Chloe Wallace

    (Department of Management, Marketing and Entrepreneurship, University of Canterbury, Christchurch 8041, New Zealand)

  • Van Dao Truong

    (Tourism Research in Economic Environs & Society (TREES), North-West University, Potchefstroom Campus, Potchefstroom 2520, South Africa
    Department of Tourism and Hospitality, National Economics University, Hai Ba Trung District, Hanoi, Vietnam)

Abstract

Accommodation and lodging are an integral component of the tourism and hospitality industry. Given the sectors’ growing contribution to resource consumption and waste, there is a growing body of literature on the attitudes, behaviours and practices of consumers, managers, staff and owners of lodging with respect to sustainability. This paper presents the results of a systematic analysis of articles on attitudes, behaviours and practices of consumers and the provision of accommodation with respect to sustainability. The results indicate that there is a dearth of longitudinal studies on the sustainability of practices and behaviours. There are limitations in geographical coverage as well as methods, with research dominated by convenience sampling approaches. It is concluded that while there appear to be improvements in the potential sustainability of lodging with respect to technological approaches, the lack of systematic long-term studies on behavioural interventions represents a significant challenge to reducing the absolute emissions of the sector as well as reductions in energy and water use and waste production. Given the lack of longitudinal studies, it is not known whether observed behavioural changes are sustained over time.

Suggested Citation

  • Colin Michael Hall & Natasha Dayal & Dea Majstorović & Hamish Mills & Leroy Paul-Andrews & Chloe Wallace & Van Dao Truong, 2016. "Accommodation Consumers and Providers’ Attitudes, Behaviours and Practices for Sustainability: A Systematic Review," Sustainability, MDPI, vol. 8(7), pages 1-30, July.
    • Handle: RePEc:gam:jsusta:v:8:y:2016:i:7:p:625-:d:73273
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    References listed on IDEAS

    as
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    6. Madeleine Orr & Xinyi Qian & Ingrid Schneider & Michelle Heyn & Patrick Simmons, 2019. "Perceptions vs. Practice: A Longitudinal Analysis of Energy-Efficient and Energy Conservation Practices in Minnesota’s Tourism Industry," Sustainability, MDPI, vol. 11(23), pages 1-15, November.
    7. Alonsopérez, Maria José & Brida, Juan Gabriel & Rojas, Mara Leticia, 2022. "Second homes: A bibliometric analysis and systematic literature review," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 8(1), pages 16-26.
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    9. Aleksandar Racz & Dora Smolcic Jurdana & Zvonimira Šverko Grdic, 2021. "Managers’ Perspectives about the Relationship between Tourism and Climate Change: Case of the Republic of Croatia," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 14(1), pages 53-70.
    10. Khuong Ngoc Mai & Do Hanh Nhan & Phuong Thi Minh Nguyen, 2023. "Empirical Study of Green Practices Fostering Customers’ Willingness to Consume via Customer Behaviors: The Case of Green Restaurants in Ho Chi Minh City of Vietnam," Sustainability, MDPI, vol. 15(5), pages 1-27, February.
    11. Roman Švec & Stanislav Martinát & Kamil Pícha & Petr Klusáček & Jaroslav Knotek & Justin Calvin Schaefer & Monika Březinová & Josef Navrátil, 2021. "What drives visitors to tourist sites to choose “green” accommodation facilities?," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 23(10), pages 15074-15099, October.
    12. Ahmed Hassan Abdou & Hossam Said Shehata & Hassan Marzok Elsayed Mahmoud & Azzam Ibrahem Albakhit & Muhanna Yousef Almakhayitah, 2022. "The Effect of Environmentally Sustainable Practices on Customer Citizenship Behavior in Eco-Friendly Hotels: Does the Green Perceived Value Matter?," Sustainability, MDPI, vol. 14(12), pages 1-19, June.
    13. Petra Zabukovec Baruca & Zlatko Janèiè & Aleksandra Brezovec, 2022. "Understanding Responsibility from the Tourist’s Perspective: A Hotel Context," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 15(2), pages 187-202.
    14. Navratil, J. & Picha, K. & Buchecker, M. & Martinat, S. & Svec, R. & Brezinova, M. & Knotek, J., 2019. "Visitors’ preferences of renewable energy options in “green” hotels," Renewable Energy, Elsevier, vol. 138(C), pages 1065-1077.

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