IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v17y2025i3p895-d1574031.html
   My bibliography  Save this article

Soft HRM Practices Fostering Service Innovations and Performance in Hospitality Firms

Author

Listed:
  • Hung-Tai Tsou

    (Department of Business Administration, Soochow University, No.56, Section 1, Kueiyang Street, Chungcheng District, Taipei City 100006, Taiwan)

  • Ja-Shen Chen

    (College of Management, Yuan Ze University, 135 Yuan-Tung Road, Taoyuan City 320315, Taiwan)

  • Thi Oanh Mai

    (College of Management, Yuan Ze University, 135 Yuan-Tung Road, Taoyuan City 320315, Taiwan)

  • Nguyen B. Ngoc Jade

    (College of Management, Yuan Ze University, 135 Yuan-Tung Road, Taoyuan City 320315, Taiwan)

Abstract

This study explores the connections between soft HRM practices and organizational performance through the lenses of incremental service innovation (ISI) and radical service innovation (RSI). Data were collected via an online survey involving 225 hospitality managers in Vietnam’s hospitality sector. We utilized Partial Least Squares (PLS) analysis through SmartPLS 4.0 to examine the data. The findings reveal that soft HRM practices significantly influence both ISI and RSI, thereby enhancing financial and market performance. Additionally, ISI and RSI serve as mediators in the relationship between soft HRM practices and organizational performance. Our results offer fresh perspectives on the innovation-driven performance effects of soft HRM practices and contribute to bridging the gap in modeling the relationship between soft HRM and organizational performance within the context of service innovations. This study provides valuable insights for managers, suggesting strategies to enhance and identify critical aspects of soft HRM implementation that enable organizations to be more strategically adaptable and to consistently develop new services.

Suggested Citation

  • Hung-Tai Tsou & Ja-Shen Chen & Thi Oanh Mai & Nguyen B. Ngoc Jade, 2025. "Soft HRM Practices Fostering Service Innovations and Performance in Hospitality Firms," Sustainability, MDPI, vol. 17(3), pages 1-19, January.
    • Handle: RePEc:gam:jsusta:v:17:y:2025:i:3:p:895-:d:1574031
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/17/3/895/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/17/3/895/
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:17:y:2025:i:3:p:895-:d:1574031. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.