IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v16y2024i13p5649-d1427310.html
   My bibliography  Save this article

Sustainable E-Procurement: Key Factors Influencing User Satisfaction and Dissatisfaction

Author

Listed:
  • Katarzyna Ragin-Skorecka

    (Faculty of Engineering Management, Poznan University of Technology, 60-965 Poznań, Poland)

  • Łukasz Hadaś

    (Faculty of Engineering Management, Poznan University of Technology, 60-965 Poznań, Poland)

Abstract

The aim of this study was to identify factors that influence satisfaction and dissatisfaction in the use of public e-procurement. The use of IT solutions promotes sustainable development. Hence, there is a need to conduct research that will allow for the best possible adjustment of e-procurement solutions in order to implement them as widely as possible in business practice. This study used a quantitative exploratory survey-based approach. The obtained research results were analyzed using statistical methods, including factor analysis PCA. Factor analysis identified three main satisfaction factors and two dissatisfaction factors in e-procurement use, highlighting the importance of support, intuitiveness, and security in user satisfaction. This study contributes to the existing literature by providing a nuanced understanding of the factors influencing user satisfaction and dissatisfaction within e-procurement systems, specifically highlighting the role of intuitive design and technical support. It offers a unique perspective by integrating these insights with the specific requirements of public procurement, thereby filling a gap in the research on enhancing user experience in the context of sustainable purchasing practices.

Suggested Citation

  • Katarzyna Ragin-Skorecka & Łukasz Hadaś, 2024. "Sustainable E-Procurement: Key Factors Influencing User Satisfaction and Dissatisfaction," Sustainability, MDPI, vol. 16(13), pages 1-13, July.
    • Handle: RePEc:gam:jsusta:v:16:y:2024:i:13:p:5649-:d:1427310
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/16/13/5649/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/16/13/5649/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Charpin, Remi & Lee, Min Kyung & Wu, Ting, 2021. "Mobile procurement platforms: Bridging the online and offline worlds in China's restaurant industry," International Journal of Production Economics, Elsevier, vol. 241(C).
    2. Panayiotou, Nikolaos A. & Gayialis, Sotiris P. & Tatsiopoulos, I.P.Ilias P., 2004. "An e-procurement system for governmental purchasing," International Journal of Production Economics, Elsevier, vol. 90(1), pages 79-102, July.
    3. Choi, Hyeri & Park, Min Jae & Rho, Jae Jeung & Zo, Hangjung, 2016. "Rethinking the assessment of e-government implementation in developing countries from the perspective of the design–reality gap: Applications in the Indonesian e-procurement system," Telecommunications Policy, Elsevier, vol. 40(7), pages 644-660.
    4. Ramkumar, M. & Schoenherr, Tobias & Wagner, Stephan M. & Jenamani, Mamata, 2019. "Q-TAM: A quality technology acceptance model for predicting organizational buyers’ continuance intentions for e-procurement services," International Journal of Production Economics, Elsevier, vol. 216(C), pages 333-348.
    5. Ribeiro-Navarrete, Samuel & Botella-Carrubi, Dolores & Palacios-Marqués, Daniel & Orero-Blat, Maria, 2021. "The effect of digitalization on business performance: An applied study of KIBS," Journal of Business Research, Elsevier, vol. 126(C), pages 319-326.
    6. Qiongjie Kou & Quanyou Zhang & Laiqun Xu & Yaohui Li & Yong Feng & Huiting Wei, 2022. "Mobile Learning Strategy Based on Principal Component Analysis," International Journal of Information Systems in the Service Sector (IJISSS), IGI Global, vol. 14(3), pages 1-12, July.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Yuanyuan Lou & Ahreum Hong & Yannan Li, 2024. "Assessing the Role of HRM and HRD in Enhancing Sustainable Job Performance and Innovative Work Behaviors through Digital Transformation in ICT Companies," Sustainability, MDPI, vol. 16(12), pages 1-18, June.
    2. Hu, Jing & Wang, Yilin & Liu, Shengnan & Song, Mingshun, 2023. "Mechanism of latecomer enterprises’ technological catch-up in technical standards alliances – An ambidextrous innovation perspective," Journal of Business Research, Elsevier, vol. 154(C).
    3. António Porfírio, José & Augusto Felício, José & Carrilho, Tiago & Jardim, Jacinto, 2023. "Promoting entrepreneurial intentions from adolescence: The influence of entrepreneurial culture and education," Journal of Business Research, Elsevier, vol. 156(C).
    4. Ponzoa, José M. & Gómez, Andrés & Mas, José M., 2023. "EU27 and USA institutions in the digital ecosystem: Proposal for a digital presence measurement index," Journal of Business Research, Elsevier, vol. 154(C).
    5. Sara Belisari & Daniele Binci & Andrea Appolloni, 2020. "E-Procurement Adoption: A Case Study about the Role of Two Italian Advisory Services," Sustainability, MDPI, vol. 12(18), pages 1-18, September.
    6. Amish Aqeel & Muhammad Asim, 2019. "Factors Influencing E-Procurement Practice in Pakistan," Business Management and Strategy, Macrothink Institute, vol. 10(2), pages 1-26, December.
    7. Serhiy SHKARLET & Igor OLIYCHENKO & Maksym DUBYNA & Maryna DITKOVSKA & Vladimir ZHOVTOK, 2020. "Comparative Analysis Of Best Practices In E-Government Implementation And Use Of This Experience By Developing Countries," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2020(34), pages 118-136, June.
    8. Khalid Alshehhi & Ali Cheaitou & Hamad Rashid, 2024. "Procurement of Artificial Intelligence Systems in UAE Public Sectors: An Interpretive Structural Modeling of Critical Success Factors," Sustainability, MDPI, vol. 16(17), pages 1-20, September.
    9. Toktaş-Palut, Peral & Baylav, Ecem & Teoman, Seyhan & Altunbey, Mustafa, 2014. "The impact of barriers and benefits of e-procurement on its adoption decision: An empirical analysis," International Journal of Production Economics, Elsevier, vol. 158(C), pages 77-90.
    10. Dodi Hardinata & Auliyah Patih Hardinata, 2024. "Understanding with a Practical Perspective the Corruption Mode of Goods/Services Procurement in Indonesian Public Organizations," International Review of Management and Marketing, Econjournals, vol. 14(1), pages 20-30, January.
    11. Taqdees Fatima & Bingxiang Li & Shahab Alam Malik & Dan Zhang, 2023. "The Spatial Effect of Industrial Intelligence on High-Quality Green Development of Industry under Environmental Regulations and Low Carbon Intensity," Sustainability, MDPI, vol. 15(3), pages 1-17, January.
    12. Yangjun Ren & Botang Li, 2022. "Digital Transformation, Green Technology Innovation and Enterprise Financial Performance: Empirical Evidence from the Textual Analysis of the Annual Reports of Listed Renewable Energy Enterprises in C," Sustainability, MDPI, vol. 15(1), pages 1-15, December.
    13. Luis Javier Garcia-Martinez & Sascha Kraus & Matthias Breier & Andreas Kallmuenzer, 2023. "Untangling the relationship between small and medium-sized enterprises and growth: a review of extant literature," International Entrepreneurship and Management Journal, Springer, vol. 19(2), pages 455-479, June.
    14. Wu, Chih-Wen & Botella-Carrubi, Dolores & Blanco-González-Tejero, Cristina, 2024. "The empirical study of digital marketing strategy and performance in small and medium-sized enterprises (SMEs)," Technological Forecasting and Social Change, Elsevier, vol. 200(C).
    15. Vuchkovski, Davor & Zalaznik, Maja & Mitręga, Maciej & Pfajfar, Gregor, 2023. "A look at the future of work: The digital transformation of teams from conventional to virtual," Journal of Business Research, Elsevier, vol. 163(C).
    16. Fleur C. Khalil, 2022. "Reasons and Factors of Evolution of the Information System in Public Institutions ," GATR Journals jfbr205, Global Academy of Training and Research (GATR) Enterprise.
    17. Ning Guo & Li Xu & Wei Gao & Hongwei Xia & Min Xie & Xiaohan Ren, 2024. "Progress in the Application of Laser-Induced Breakdown Spectroscopy in Coal Quality Analysis," Energies, MDPI, vol. 17(14), pages 1-36, July.
    18. Saba Saneinia & Xuesong Zhai & Rongting Zhou & Ali Gholizadeh & Runhan Wu & Senliang Zhu, 2024. "Beyond virtual boundaries: the intersection of the metaverse technologies, tourism, and lifelong learning in China’s digital discourse," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-14, December.
    19. Zhai, Huayun & Yang, Min & Chan, Kam C., 2022. "Does digital transformation enhance a firm's performance? Evidence from China," Technology in Society, Elsevier, vol. 68(C).
    20. Sheng, Jichuan & Ding, Rui & Yang, Hongqiang, 2024. "Corporate green innovation in an aging population: Evidence from Chinese listed companies," Technological Forecasting and Social Change, Elsevier, vol. 202(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:16:y:2024:i:13:p:5649-:d:1427310. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.