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Sustainable E-Procurement: Key Factors Influencing User Satisfaction and Dissatisfaction

Author

Listed:
  • Katarzyna Ragin-Skorecka

    (Faculty of Engineering Management, Poznan University of Technology, 60-965 Poznań, Poland)

  • Łukasz Hadaś

    (Faculty of Engineering Management, Poznan University of Technology, 60-965 Poznań, Poland)

Abstract

The aim of this study was to identify factors that influence satisfaction and dissatisfaction in the use of public e-procurement. The use of IT solutions promotes sustainable development. Hence, there is a need to conduct research that will allow for the best possible adjustment of e-procurement solutions in order to implement them as widely as possible in business practice. This study used a quantitative exploratory survey-based approach. The obtained research results were analyzed using statistical methods, including factor analysis PCA. Factor analysis identified three main satisfaction factors and two dissatisfaction factors in e-procurement use, highlighting the importance of support, intuitiveness, and security in user satisfaction. This study contributes to the existing literature by providing a nuanced understanding of the factors influencing user satisfaction and dissatisfaction within e-procurement systems, specifically highlighting the role of intuitive design and technical support. It offers a unique perspective by integrating these insights with the specific requirements of public procurement, thereby filling a gap in the research on enhancing user experience in the context of sustainable purchasing practices.

Suggested Citation

  • Katarzyna Ragin-Skorecka & Łukasz Hadaś, 2024. "Sustainable E-Procurement: Key Factors Influencing User Satisfaction and Dissatisfaction," Sustainability, MDPI, vol. 16(13), pages 1-13, July.
    • Handle: RePEc:gam:jsusta:v:16:y:2024:i:13:p:5649-:d:1427310
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    References listed on IDEAS

    as
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    3. Choi, Hyeri & Park, Min Jae & Rho, Jae Jeung & Zo, Hangjung, 2016. "Rethinking the assessment of e-government implementation in developing countries from the perspective of the design–reality gap: Applications in the Indonesian e-procurement system," Telecommunications Policy, Elsevier, vol. 40(7), pages 644-660.
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