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Rethinking the assessment of e-government implementation in developing countries from the perspective of the design–reality gap: Applications in the Indonesian e-procurement system

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  • Choi, Hyeri
  • Park, Min Jae
  • Rho, Jae Jeung
  • Zo, Hangjung

Abstract

E-government has received increasing attention as an innovative method for improved governance, and many countries are channeling their efforts and resources into its development. However, the outcomes of e-government development have varied across countries and particularly across developing countries. Because developing countries generally have a poorer context than developed countries, they confront many challenges in e-government implementation. This paper proposes a method for assessing e-government implementation in developing countries to help them better identify problems and determine the appropriate responses to achieve their goals. Taking the design–reality gap perspective, the strategy, technology, organization, people, and environment (STOPE) framework is adopted and combined with the analytic hierarchy process (AHP). This method bridges the gap between theory and practice. The Indonesian e-procurement system is used as a case study to demonstrate the use of the proposed framework.

Suggested Citation

  • Choi, Hyeri & Park, Min Jae & Rho, Jae Jeung & Zo, Hangjung, 2016. "Rethinking the assessment of e-government implementation in developing countries from the perspective of the design–reality gap: Applications in the Indonesian e-procurement system," Telecommunications Policy, Elsevier, vol. 40(7), pages 644-660.
    • Handle: RePEc:eee:telpol:v:40:y:2016:i:7:p:644-660
    DOI: 10.1016/j.telpol.2016.03.002
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    Cited by:

    1. Kašćelan, Ljiljana & Lazović, Vujica & Đuričković, Tamara & Rondović Biljana, 2018. "Analysis of the Diffusion of E-services in Public Sector Using the Decision Tree Method," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2018), Split, Croatia, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Split, Croatia, 6-8 September 2018, pages 38-48, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
    2. Katarzyna Ragin-Skorecka & Łukasz Hadaś, 2024. "Sustainable E-Procurement: Key Factors Influencing User Satisfaction and Dissatisfaction," Sustainability, MDPI, vol. 16(13), pages 1-13, July.
    3. Fleur C. Khalil, 2022. "Reasons and Factors of Evolution of the Information System in Public Institutions ," GATR Journals jfbr205, Global Academy of Training and Research (GATR) Enterprise.
    4. Dodi Hardinata & Auliyah Patih Hardinata, 2024. "Understanding with a Practical Perspective the Corruption Mode of Goods/Services Procurement in Indonesian Public Organizations," International Review of Management and Marketing, Econjournals, vol. 14(1), pages 20-30, January.
    5. Osman, Ibrahim H. & Zablith, Fouad, 2021. "Re-evaluating electronic government development index to monitor the transformation toward achieving sustainable development goals," Journal of Business Research, Elsevier, vol. 131(C), pages 426-440.
    6. Myeonggil Choi & Jungwoo Lee & Kumju Hwang, 2018. "Information Systems Security (ISS) of E-Government for Sustainability: A Dual Path Model of ISS Influenced by Institutional Isomorphism," Sustainability, MDPI, vol. 10(5), pages 1-25, May.
    7. Hanafizadeh, Payam & Khosravi, Bayan & Badie, Kambiz, 2019. "Global discourse on ICT and the shaping of ICT policy in developing countries," Telecommunications Policy, Elsevier, vol. 43(4), pages 324-338.
    8. Palaco, Ileana & Park, Min Jae & Kim, Suk Kyoung & Rho, Jae Jeung, 2019. "Public–private partnerships for e-government in developing countries: An early stage assessment framework," Evaluation and Program Planning, Elsevier, vol. 72(C), pages 205-218.
    9. Serhiy SHKARLET & Igor OLIYCHENKO & Maksym DUBYNA & Maryna DITKOVSKA & Vladimir ZHOVTOK, 2020. "Comparative Analysis Of Best Practices In E-Government Implementation And Use Of This Experience By Developing Countries," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2020(34), pages 118-136, June.

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