IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v14y2022i23p15621-d982798.html
   My bibliography  Save this article

Adoption of Environmental Information Chatbot Services Based on the Internet of Educational Things in Smart Schools: Structural Equation Modeling Approach

Author

Listed:
  • Meennapa Rukhiran

    (Faculty of Social Technology, Rajamangala University of Technology Tawan-OK, Chanthaburi 22210, Thailand)

  • Napasorn Phaokla

    (College of Digital Innovation Technology (DIT), Rangsit University, Pathum Thani 12000, Thailand)

  • Paniti Netinant

    (College of Digital Innovation Technology (DIT), Rangsit University, Pathum Thani 12000, Thailand)

Abstract

The Internet of Educational Things (IoET) equips chatbots with real-time environmental information monitoring to prevent student and instructor absences and safeguard their health. Individual behavioral intention toward a chatbot service is essential for better understanding the user’s experience and acceptance of monitoring environmental elements such as PM2.5, temperature, humidity, and carbon monoxide. This study aims to apply an integration of an extended framework for smart schools developing an environmental information chatbot service (ENICS) and various users’ continued behavioral intentions toward the chatbot system based on the unified theory of acceptance and use of technology model to support health and safety in universities. The proposed framework design can incorporate Internet of Things architecture to develop and utilize the chatbot services. The key results of the partial least square test largely support the validity of the proposed model and the significant effects of IoET, performance expectation, effort expectation, social influence, facilitating conditions, health and safety, behavioral intention, and use behavior on personal environmental information chatbot utilization. This study’s findings deal with a better design for environmental system development and understanding the factors influencing an individual’s intention to continue using a chatbot service for IoET applications with low-cost information facilities in safe environmental sustainability.

Suggested Citation

  • Meennapa Rukhiran & Napasorn Phaokla & Paniti Netinant, 2022. "Adoption of Environmental Information Chatbot Services Based on the Internet of Educational Things in Smart Schools: Structural Equation Modeling Approach," Sustainability, MDPI, vol. 14(23), pages 1-32, November.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:23:p:15621-:d:982798
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/14/23/15621/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/14/23/15621/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Sarstedt, Marko & Ringle, Christian M. & Smith, Donna & Reams, Russell & Hair, Joseph F., 2014. "Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers," Journal of Family Business Strategy, Elsevier, vol. 5(1), pages 105-115.
    2. Nicky Terblanche & Martin Kidd, 2022. "Adoption Factors and Moderating Effects of Age and Gender That Influence the Intention to Use a Non-Directive Reflective Coaching Chatbot," SAGE Open, , vol. 12(2), pages 21582440221, May.
    3. Zhonggen Yu & Han Yi, 2020. "Acceptance and Effectiveness of Rain Classroom in Linguistics Classes," International Journal of Mobile and Blended Learning (IJMBL), IGI Global, vol. 12(2), pages 77-90, April.
    4. Lee Cronbach, 1951. "Coefficient alpha and the internal structure of tests," Psychometrika, Springer;The Psychometric Society, vol. 16(3), pages 297-334, September.
    5. W.H. Loo & Paul H.P. Yeow & S.C.C Chong, 2011. "Acceptability of Multipurpose Smart National Identity Card: An Empirical Study," Journal of Global Information Technology Management, Taylor & Francis Journals, vol. 14(1), pages 35-58, January.
    6. Kasilingam, Dharun Lingam, 2020. "Understanding the attitude and intention to use smartphone chatbots for shopping," Technology in Society, Elsevier, vol. 62(C).
    7. Yueh-Ying Tsai & Cheng-Min Chao & Hong-Mau Lin & Bor-Wen Cheng, 2018. "Nursing staff intentions to continuously use a blended e-learning system from an integrative perspective," Quality & Quantity: International Journal of Methodology, Springer, vol. 52(6), pages 2495-2513, November.
    8. Meennapa Rukhiran & Somchai Buaroong & Paniti Netinant, 2022. "Software Development for Educational Information Services Using Multilayering Semantics Adaptation," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), IGI Global, vol. 13(1), pages 1-27, January.
    9. Meng-Han Tsai & Hao-Yung Chan & Yi-Lin Chan & Heng-Kuang Shen & Pei-Yi Lin & Ching-Wen Hsu, 2021. "A Chatbot System to Support Mine Safety Procedures during Natural Disasters," Sustainability, MDPI, vol. 13(2), pages 1-19, January.
    10. Fred D. Davis & Richard P. Bagozzi & Paul R. Warshaw, 1989. "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models," Management Science, INFORMS, vol. 35(8), pages 982-1003, August.
    11. Noor Irliana Mohd Rahim & Noorminshah A. Iahad & Ahmad Fadhil Yusof & Mohammed A. Al-Sharafi, 2022. "AI-Based Chatbots Adoption Model for Higher-Education Institutions: A Hybrid PLS-SEM-Neural Network Modelling Approach," Sustainability, MDPI, vol. 14(19), pages 1-22, October.
    12. Rabindra Kumar Jena, 2022. "Examining the Factors Affecting the Adoption of Blockchain Technology in the Banking Sector: An Extended UTAUT Model," IJFS, MDPI, vol. 10(4), pages 1-20, September.
    13. Huang, Yung-Chuan, 2023. "Integrated concepts of the UTAUT and TPB in virtual reality behavioral intention," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
    14. Zhou Lulin & Joseph Owusu-Marfo & Henry Asante Antwi & Maxwell Opuni Antwi & Xinglong Xu, 2020. "Nurses’ Readiness in the Adoption of Hospital Electronic Information Management Systems in Ghana: The Application of the Structural Equation Modeling and the UTAUT Model," SAGE Open, , vol. 10(2), pages 21582440209, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Meennapa Rukhiran & Sethapong Wong-In & Paniti Netinant, 2023. "User Acceptance Factors Related to Biometric Recognition Technologies of Examination Attendance in Higher Education: TAM Model," Sustainability, MDPI, vol. 15(4), pages 1-18, February.
    2. Meennapa Rukhiran & Chwin Sutanthavibul & Songwut Boonsong & Paniti Netinant, 2023. "IoT-Based Mushroom Cultivation System with Solar Renewable Energy Integration: Assessing the Sustainable Impact of the Yield and Quality," Sustainability, MDPI, vol. 15(18), pages 1-33, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Francisco Liébana-Cabanillas & Francisco Muñoz-Leiva & Sebastián Molinillo & Elena Higueras-Castillo, 2022. "Do biometric payment systems work during the COVID-19 pandemic? Insights from the Spanish users' viewpoint," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 8(1), pages 1-25, December.
    2. Nicky Terblanche & Martin Kidd, 2022. "Adoption Factors and Moderating Effects of Age and Gender That Influence the Intention to Use a Non-Directive Reflective Coaching Chatbot," SAGE Open, , vol. 12(2), pages 21582440221, May.
    3. Wenjia Li & Huangyi Ding & Jingjing Gui & Qinghe Tang, 2024. "Patient acceptance of medical service robots in the medical intelligence era: an empirical study based on an extended AI device use acceptance model," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-13, December.
    4. Cliff R. Kikawa & Charity Kiconco & Moses Agaba & Dimas Ntirampeba & Amos Ssematimba & Billy M. Kalema, 2022. "Social Media Marketing for Small and Medium Enterprise Performance in Uganda: A Structural Equation Model," Sustainability, MDPI, vol. 14(21), pages 1-20, November.
    5. Jung-Yu Lai & Juite Wang, 2018. "Exploring the impacts of perceived e-collaboration service convenience on new product development in Taiwanese IC design companies," Information Technology and Management, Springer, vol. 19(2), pages 107-120, June.
    6. Faqih, Khaled M.S., 2016. "An empirical analysis of factors predicting the behavioral intention to adopt Internet shopping technology among non-shoppers in a developing country context: Does gender matter?," Journal of Retailing and Consumer Services, Elsevier, vol. 30(C), pages 140-164.
    7. Robinson, Leroy Jr. & Marshall, Greg W. & Stamps, Miriam B., 2005. "Sales force use of technology: antecedents to technology acceptance," Journal of Business Research, Elsevier, vol. 58(12), pages 1623-1631, December.
    8. Pierre Berthon & Leyland Pitt & Michael Ewing & Christopher L. Carr, 2002. "Potential Research Space in MIS: A Framework for Envisioning and Evaluating Research Replication, Extension, and Generation," Information Systems Research, INFORMS, vol. 13(4), pages 416-427, December.
    9. Wasim ul Rehman & Faryal Jalil & Omur Saltik & Suleyman Degirmen & Mustafa Bekmezci, 2024. "Leveraging Strategic Innovation and Process Capabilities for Intellectual Capital Initiative Performance of Higher Education Institutes (HEIs): A Knowledge-Based Perspective," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(1), pages 4161-4202, March.
    10. Amer Rajput & Raja Zohaib Gahfoor, 2020. "Satisfaction and revisit intentions at fast food restaurants," Future Business Journal, Springer, vol. 6(1), pages 1-12, December.
    11. Chidera C. Ugwuanyi & Chukwunonso Oraedu & Chuka U. Ifediora & Ernest E. Izogo & Simplice A. Asongu & Ikechukwu J. Attamah, 2022. "Understanding drivers of self-service technologies (SSTs) satisfaction and marketing bottom lines: Evidence from Nigeria," Working Papers of the African Governance and Development Institute. 22/025, African Governance and Development Institute..
    12. Pérez Granero, Luis & Guillén, Manuel & Bañón-Gomis, Alexis J., 2017. "Influencia de los factores de contingencia en el desarrollo del cuadro de mando integral y su asociación con un rendimiento mejor. El caso de las empresas españolas," Revista de Contabilidad - Spanish Accounting Review, Elsevier, vol. 20(1), pages 82-94.
    13. Chen Wei, 2021. "The influence of Consumers’ Purchase intention on Smart Wearable Device: A study of Consumers in East China," International Journal of Science and Business, IJSAB International, vol. 5(8), pages 46-72.
    14. Simarpreet Kaur & Sangeeta Arora, 2023. "Understanding customers’ usage behavior towards online banking services: an integrated risk–benefit framework," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 28(1), pages 74-98, March.
    15. Mohammad Tipu Sultan & Farzana Sharmin & Alina Badulescu & Darie Gavrilut & Ke Xue, 2021. "Social Media-Based Content towards Image Formation: A New Approach to the Selection of Sustainable Destinations," Sustainability, MDPI, vol. 13(8), pages 1-22, April.
    16. Hsu, Chin-Lung & Lu, Hsi-Peng & Hsu, Huei-Hsia, 2007. "Adoption of the mobile Internet: An empirical study of multimedia message service (MMS)," Omega, Elsevier, vol. 35(6), pages 715-726, December.
    17. Savita Gupta & Ravi Kiran & Rakesh Kumar Sharma, 2023. "Embedding Technology Interface and Digital Payment Drivers in the Unified Theory of Acceptance and Use of Technology 2 Model: Transforming Behavioral Intention to Sustained Intention," Sustainability, MDPI, vol. 15(17), pages 1-18, August.
    18. Wen-Jye Shyr & Wei-Sho Ho & Jie-Ru Chen & Li-Ya Chang & I-Min Chen, 2022. "Effectiveness of Social Participation Courses Applied in the Disaster Prevention for Taiwanese K-12 Education," Sustainability, MDPI, vol. 14(13), pages 1-19, July.
    19. Anderson, Shannon W. & Young, S. Mark, 1999. "The impact of contextual and process factors on the evaluation of activity-based costing systems," Accounting, Organizations and Society, Elsevier, vol. 24(7), pages 525-559, October.
    20. Chung-Ho Su, 2018. "Exploring Sustainability Environment Educational Design and Learning Effect Evaluation through Migration Theory: An Example of Environment Educational Serious Games," Sustainability, MDPI, vol. 10(10), pages 1-26, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:14:y:2022:i:23:p:15621-:d:982798. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.