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Acceptability of Multipurpose Smart National Identity Card: An Empirical Study

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  • W.H. Loo
  • Paul H.P. Yeow
  • S.C.C Chong

Abstract

MyKad is the world's first multipurpose smart national identical card (NIC). The research investigates issues related to Malaysians' acceptance of MyKad NIC. A questionnaire was designed and two hundred samples were collected from citizens. The data were analyzed using descriptive and inferential statistics. Results show that Perceived Credibility, Performance Expectancy, Facilitating Conditions, and Anxiety are direct determinants in influencing Intention to Use. Results also reveal that Malaysians have mediocre acceptance of MyKad NIC owing to the above determinants. Recommendations are given to increase the acceptability of smart NIC which are useful for countries implementing smart NIC initiatives.

Suggested Citation

  • W.H. Loo & Paul H.P. Yeow & S.C.C Chong, 2011. "Acceptability of Multipurpose Smart National Identity Card: An Empirical Study," Journal of Global Information Technology Management, Taylor & Francis Journals, vol. 14(1), pages 35-58, January.
    • Handle: RePEc:taf:ugitxx:v:14:y:2011:i:1:p:35-58
    DOI: 10.1080/1097198X.2011.10856530
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    Cited by:

    1. Meennapa Rukhiran & Napasorn Phaokla & Paniti Netinant, 2022. "Adoption of Environmental Information Chatbot Services Based on the Internet of Educational Things in Smart Schools: Structural Equation Modeling Approach," Sustainability, MDPI, vol. 14(23), pages 1-32, November.
    2. Nicky Terblanche & Martin Kidd, 2022. "Adoption Factors and Moderating Effects of Age and Gender That Influence the Intention to Use a Non-Directive Reflective Coaching Chatbot," SAGE Open, , vol. 12(2), pages 21582440221, May.

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