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Proposal of New Strategies for Smart Tourism Destinations in the Challenging New Reality: A Commitment to the Technology–Sustainability Binomial

Author

Listed:
  • Mercedes Raquel García Revilla

    (Department of Tourism, Madrid Open University (UDIMA), 28400 Collado Villalba, Spain)

  • Javier Perogil Burgos

    (Department of Economics, Universidad de Huelva, 21003 Huelva, Spain)

  • Carmen Sarah Einsle

    (Department of Economics and Business Sciences, Universidad Nacional de Educación a Distancia (UNED), 28015 Madrid, Spain)

  • Olga Martinez Moure

    (Department of Tourism, Madrid Open University (UDIMA), 28400 Collado Villalba, Spain)

Abstract

This paper aimed to investigate the response of smart tourism destinations (STDs) to the COVID-19 crisis, specifically regarding sustainability, which—along with information, new technologies, and governance—is a key element of STDs. First, we conducted a brief literature review regarding tourism sustainability. Secondly, we performed a case study of several STDs to determine the sustainable actions implemented in response to the current crisis, the results of which are presented in this paper. Thirdly, we assessed these STDs’ primary sustainability actions and developed a strategy proposal that can be followed by destinations in similar situations. This proposal is intended to be evaluated by the studied STDs for validation or adaptation. Far from a definitive solution, our proposal was designed as one possible tool to avoid the disorganisation and uncertainty suffered in crisis situations such as the COVID-19 pandemic.

Suggested Citation

  • Mercedes Raquel García Revilla & Javier Perogil Burgos & Carmen Sarah Einsle & Olga Martinez Moure, 2022. "Proposal of New Strategies for Smart Tourism Destinations in the Challenging New Reality: A Commitment to the Technology–Sustainability Binomial," Sustainability, MDPI, vol. 14(10), pages 1-15, May.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:10:p:5867-:d:814033
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    References listed on IDEAS

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    1. Luis Encalada & Inês Boavida-Portugal & Carlos Cardoso Ferreira & Jorge Rocha, 2017. "Identifying Tourist Places of Interest Based on Digital Imprints: Towards a Sustainable Smart City," Sustainability, MDPI, vol. 9(12), pages 1-19, December.
    2. Shiwei Shen & Marios Sotiriadis & Qing Zhou, 2020. "Could Smart Tourists Be Sustainable and Responsible as Well? The Contribution of Social Networking Sites to Improving Their Sustainable and Responsible Behavior," Sustainability, MDPI, vol. 12(4), pages 1-21, February.
    3. Vito Albino & Umberto Berardi & Rosa Maria Dangelico, 2015. "Smart Cities: Definitions, Dimensions, Performance, and Initiatives," Journal of Urban Technology, Taylor & Francis Journals, vol. 22(1), pages 3-21, January.
    4. Dimitrios Buhalis & Aditya Amaranggana, 2015. "Smart Tourism Destinations Enhancing Tourism Experience Through Personalisation of Services," Springer Books, in: Iis Tussyadiah & Alessandro Inversini (ed.), Information and Communication Technologies in Tourism 2015, edition 127, pages 377-389, Springer.
    5. Ana León-Gómez & Daniel Ruiz-Palomo & Manuel A. Fernández-Gámez & Mercedes Raquel García-Revilla, 2021. "Sustainable Tourism Development and Economic Growth: Bibliometric Review and Analysis," Sustainability, MDPI, vol. 13(4), pages 1-19, February.
    6. Gretzel, Ulrike, 2018. "From smart destinations to smart tourism regions," INVESTIGACIONES REGIONALES - Journal of REGIONAL RESEARCH, Asociación Española de Ciencia Regional, issue 42, pages 171-184.
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    Cited by:

    1. Diaz Pranita & Sri Sarjana & Budiman Mahmud Musthofa & Hadining Kusumastuti & Mohamad Sattar Rasul, 2023. "Blockchain Technology to Enhance Integrated Blue Economy: A Case Study in Strengthening Sustainable Tourism on Smart Islands," Sustainability, MDPI, vol. 15(6), pages 1-24, March.
    2. María del Carmen Verduzco Villaseñor & José Luis Cornejo Ortega & Rodrigo Espinoza Sánchez, 2023. "Governmental Strategies and Policies in the Projection of Smart Tourist Destination: An Approach to the Conceptual and Theoretical Qualitative Analysis," Sustainability, MDPI, vol. 15(9), pages 1-17, April.
    3. Youssef El Archi & Brahim Benbba & Zhulduz Nizamatdinova & Yerlan Issakov & Gálicz Ivett Vargáné & Lóránt Dénes Dávid, 2023. "Systematic Literature Review Analysing Smart Tourism Destinations in Context of Sustainable Development: Current Applications and Future Directions," Sustainability, MDPI, vol. 15(6), pages 1-14, March.

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