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Systematic Review of Smart Tourism Research

Author

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  • Ben Haobin Ye

    (School of Tourism Management, South China Normal University, 378 Waihuan West Road, Guangzhou 510006, China)

  • Huiyue Ye

    (School of Hotel and Tourism Management, The Hong Kong Polytechnic University, 17 Science Museum Road, TST East, Kowloon, Hong Kong 999077, China)

  • Rob Law

    (School of Hotel and Tourism Management, The Hong Kong Polytechnic University, 17 Science Museum Road, TST East, Kowloon, Hong Kong 999077, China)

Abstract

In recent decades, smart tourism has been attracting attention from practitioners and scholars. The current study used multiple analysis methods to conduct a systematic review of 124 related articles on smart tourism. Qualitative analysis was conducted to identify 10 categories of smart tourism articles. Results showed that the largest proportion focus on the influence of technology on tourists’ perceptions, behaviors, and experiences. Co-occurrence analysis was performed to investigate the development trend of keywords used by academics in the last five years, while co-authorship (country) analysis was conducted to examine the collaborative relationship between different countries. The research regions, industries, methods, and theories applied in these articles were also analyzed. Theoretical and practical/managerial implications, as well as future research directions, were provided.

Suggested Citation

  • Ben Haobin Ye & Huiyue Ye & Rob Law, 2020. "Systematic Review of Smart Tourism Research," Sustainability, MDPI, vol. 12(8), pages 1-15, April.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:8:p:3401-:d:348663
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    References listed on IDEAS

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    2. Lin Ma & Gil Shapira & Damien de Walque & Quy‐Toan Do & Jed Friedman & Andrei A. Levchenko, 2022. "The Intergenerational Mortality Trade‐Off Of Covid‐19 Lockdown Policies," International Economic Review, Department of Economics, University of Pennsylvania and Osaka University Institute of Social and Economic Research Association, vol. 63(3), pages 1427-1468, August.
    3. Option Takunda Chiwaridzo & Reason Masengu, 2023. "The impact of social media branding and technology adoption on green tourism: the role of tourist behavior as a mediator in developing countries post-COVID-19—context of Zimbabwe," Future Business Journal, Springer, vol. 9(1), pages 1-14, December.
    4. Glykeria Myrovali & Maria Morfoulaki & Thomai Mpaltzi, 2023. "Can Destination Cards Help to Shape Areas’ Sustainability?," Sustainability, MDPI, vol. 15(11), pages 1-18, May.
    5. Chung-Ming Chuang, 2023. "The conceptualization of smart tourism service platforms on tourist value co-creation behaviours: an integrative perspective of smart tourism services," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-16, December.
    6. Youssef El Archi & Brahim Benbba & Zhulduz Nizamatdinova & Yerlan Issakov & Gálicz Ivett Vargáné & Lóránt Dénes Dávid, 2023. "Systematic Literature Review Analysing Smart Tourism Destinations in Context of Sustainable Development: Current Applications and Future Directions," Sustainability, MDPI, vol. 15(6), pages 1-14, March.
    7. Junjie Gao & Younghwan Pan, 2022. "Evaluating Influencing Factors of Tourists’ Experiences with Smart Tour Guide System: A Mixed Method Research," Sustainability, MDPI, vol. 14(23), pages 1-19, December.
    8. Sanaz Shafiee & Ali Rajabzadeh Ghatari & Alireza Hasanzadeh & Saeed Jahanyan, 2022. "Developing a model for smart tourism destinations: an interpretive structural modelling approach," Information Technology & Tourism, Springer, vol. 24(4), pages 511-546, December.
    9. Alexandros Apostolakis & Shabbar Jaffry & Markos Kourgiantakis, 2020. "Examination of Individual Preferences for Green Hotels in Crete," Sustainability, MDPI, vol. 12(20), pages 1-17, October.
    10. Mohammed Abdo Albaom & Fatimah Sidi & Marzanah A. Jabar & Rusli Abdullah & Iskandar Ishak & Nur Anita Yunikawati & Magistyo Purboyo Priambodo & Mohammed Saleh Nusari & Dhakir Abbas Ali, 2022. "The Moderating Role of Personal Innovativeness in Tourists’ Intention to Use Web 3.0 Based on Updated Information Systems Success Model," Sustainability, MDPI, vol. 14(21), pages 1-35, October.
    11. Shifeng Wu & Emily Ma & Jiangyun Wang & Dan Li, 2022. "Experience with Travel Mobile Apps and Travel Intentions—The Case of University Students in China," Sustainability, MDPI, vol. 14(19), pages 1-16, October.

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