IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v11y2019i14p3848-d248425.html
   My bibliography  Save this article

Transforming Communication Channels to the Co-Creation and Diffusion of Intangible Heritage in Smart Tourism Destination: Creation and Testing in Ceutí (Spain)

Author

Listed:
  • Andrea Gomez-Oliva

    (HOP Ubiquitous (HOPU), Luis Bunuel 6, 30562 Ceutí, Murcia, Spain
    Social Sciences, Law and Business Administration Department, Catholic University of Murcia (UCAM), Campus de Los Jeronimos, Guadalupe, 30107 Murcia, Spain)

  • Joanna Alvarado-Uribe

    (Computer Science Department, School of Engineering and Sciences, Tecnologico de Monterrey, Carretera Lago de Guadalupe Km. 3.5, Col. Margarita Maza de Juarez, Atizapan de Zaragoza 52926, Estado de México, Mexico)

  • Maria Concepcion Parra-Meroño

    (Social Sciences, Law and Business Administration Department, Catholic University of Murcia (UCAM), Campus de Los Jeronimos, Guadalupe, 30107 Murcia, Spain)

  • Antonio J. Jara

    (Institute of Information Systems, University of Applied Sciences Western Switzerland (HES-SO), 3960 Sierre, Switzerland)

Abstract

Creating smart tourism destinations requires innovative solutions which cover the main pillars of sustainability as sociocultural, environmental, and economic aspects, in order to spread the cultural heritage of these tourist destinations to their visitors. One of the most demanded approaches by the new hyper-connected visitors is the expectation of plunging and becoming a short-term resident to receive a real experience during their visit. Therefore, the scope of this research covers the objective of designing an innovative communication channel between a visitor and a point of interest (POI), which in turn allows agile experiences to be built and provided and increases the dissemination of cultural heritage through new technologies, considering the real needs of the territories and the new digital visitors. In order to address these topics, this paper proposes an innovative and co-created progressive Web-App for visitors called Be Memories in order to spread the intangible heritage of a tourist destination, where the content is co-created by residents of the destination. The tool has been tested in Ceutí, a Spanish village with a high cultural value, which needs to be disseminated through new innovative tools. The trial was launched during local festivities of the village using an Internet of Things device, called a Smart Spot, to establish a communication channel between the visitor and POI. The results of the test were measured using Google Analytics, the reactions of Be Memories in social networks, and the acceptance of other cities and European committees. The results have concluded that Be Memories is able to enable a local experience via agile, fresh, and crowd-sourced content that people enjoy. This channel presents a complementary level of information with respect to official sources, documentaries, and local guide tours, at the same time enabling a mechanism to promote physical visits, walking tours, and cultural heritage via low-cost and sustainable infrastructure.

Suggested Citation

  • Andrea Gomez-Oliva & Joanna Alvarado-Uribe & Maria Concepcion Parra-Meroño & Antonio J. Jara, 2019. "Transforming Communication Channels to the Co-Creation and Diffusion of Intangible Heritage in Smart Tourism Destination: Creation and Testing in Ceutí (Spain)," Sustainability, MDPI, vol. 11(14), pages 1-30, July.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:14:p:3848-:d:248425
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/11/14/3848/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/11/14/3848/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Dimitrios Buhalis & Aditya Amaranggana, 2015. "Smart Tourism Destinations Enhancing Tourism Experience Through Personalisation of Services," Springer Books, in: Iis Tussyadiah & Alessandro Inversini (ed.), Information and Communication Technologies in Tourism 2015, edition 127, pages 377-389, Springer.
    2. Fang Han & Zhaoping Yang & Hui Shi & Qun Liu & Geoffrey Wall, 2016. "How to Promote Sustainable Relationships between Heritage Conservation and Community, Based on a Survey," Sustainability, MDPI, vol. 8(9), pages 1-11, September.
    3. Francesc González-Reverté & Pablo Díaz-Luque & Joan Miquel Gomis-López & Soledad Morales-Pérez, 2018. "Tourists’ Risk Perception and the Use of Mobile Devices in Beach Tourism Destinations," Sustainability, MDPI, vol. 10(2), pages 1-21, February.
    4. Gretzel, Ulrike, 2018. "From smart destinations to smart tourism regions," INVESTIGACIONES REGIONALES - Journal of REGIONAL RESEARCH, Asociación Española de Ciencia Regional, issue 42, pages 171-184.
    5. Annalisa Cocchia, 2014. "Smart and Digital City: A Systematic Literature Review," Progress in IS, in: Renata Paola Dameri & Camille Rosenthal-Sabroux (ed.), Smart City, edition 127, pages 13-43, Springer.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Fang-Wu Tung, 2021. "Rediscovering Herb Lane: Application of Design Thinking to Enhance Visitor Experience in a Traditional Market," Sustainability, MDPI, vol. 13(7), pages 1-15, April.
    2. Karol Król & Dariusz Zdonek, 2023. "Cultural Heritage Topics in Online Queries: A Comparison between English- and Polish-Speaking Internet Users," Sustainability, MDPI, vol. 15(6), pages 1-20, March.
    3. Adolfo Elizondo Saltos & David Flores-Ruiz & María de la O Barroso González, 2021. "Applying Social Networks in the Management of Sustainable Tourist Destinations: An Analysis of Spanish Tourist Destinations," Land, MDPI, vol. 10(11), pages 1-16, October.
    4. Mateusz Naramski, 2020. "The Application of ICT and Smart Technologies in Polish Museums—Towards Smart Tourism," Sustainability, MDPI, vol. 12(21), pages 1-27, November.
    5. Alfonso Marino & Paolo Pariso & Michele Picariello, 2022. "Digital platforms and entrepreneurship in tourism sector," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 9(4), pages 282-303, June.
    6. Mateusz Naramski & Krzysztof Herman, 2019. "The Development of Mobile Tourism in the Upper Silesian Metropolitan Area of Poland," Sustainability, MDPI, vol. 12(1), pages 1-22, December.
    7. Vitor Rodrigues & Celeste Eusébio & Zélia Breda, 2023. "Enhancing sustainable development through tourism digitalisation: a systematic literature review," Information Technology & Tourism, Springer, vol. 25(1), pages 13-45, March.
    8. Maria Magdalena Turek Rahoveanu & Valentin Serban & Adrian Gheorghe Zugravu & Adrian Turek Rahoveanu & Dragoș Sebastian Cristea & Petronela Nechita & Cristian Silviu Simionescu, 2022. "Perspectives on Smart Villages from a Bibliometric Approach," Sustainability, MDPI, vol. 14(17), pages 1-17, August.
    9. Sheikh Farhan Ashraf & Cai Li & Muhammad Umair Wattoo & Majid Murad & Babak Mahmood, 2024. "Green horizons: Unleashing green innovation through green business strategies and competencies," Business Strategy and the Environment, Wiley Blackwell, vol. 33(5), pages 4233-4251, July.
    10. Pedro Cuesta-Valiño & Fadoua Bolifa & Estela Núñez-Barriopedro, 2020. "Sustainable, Smart and Muslim-Friendly Tourist Destinations," Sustainability, MDPI, vol. 12(5), pages 1-13, February.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. David Perrain & Philippe Jean-Pierre, 2019. "The smart destination strategy, a key factor for changes in vulnerable tourist destinations? [La stratégie de destination intelligente, facteur clé des mutations des destinations touristiques vulné," Post-Print hal-02144769, HAL.
    2. Dejan Križaj & Miha Bratec & Peter Kopić & Tadej Rogelja, 2021. "A Technology-Based Innovation Adoption and Implementation Analysis of European Smart Tourism Projects: Towards a Smart Actionable Classification Model (SACM)," Sustainability, MDPI, vol. 13(18), pages 1-19, September.
    3. Mercedes Raquel García Revilla & Javier Perogil Burgos & Carmen Sarah Einsle & Olga Martinez Moure, 2022. "Proposal of New Strategies for Smart Tourism Destinations in the Challenging New Reality: A Commitment to the Technology–Sustainability Binomial," Sustainability, MDPI, vol. 14(10), pages 1-15, May.
    4. Gretzel, Ulrike, 2018. "From smart destinations to smart tourism regions," INVESTIGACIONES REGIONALES - Journal of REGIONAL RESEARCH, Asociación Española de Ciencia Regional, issue 42, pages 171-184.
    5. Yuejiao Wang & Shiwei Shen & Marios Sotiriadis & Li Zhang, 2020. "Suggesting a Framework for Performance Evaluation of Tourist Attractions: A Balance Score Approach," Sustainability, MDPI, vol. 12(15), pages 1-22, August.
    6. Li Zhao & Zhi-ying Tang & Xin Zou, 2019. "Mapping the Knowledge Domain of Smart-City Research: A Bibliometric and Scientometric Analysis," Sustainability, MDPI, vol. 11(23), pages 1-28, November.
    7. Arabela Briciu & Victor-Alexandru Briciu & Androniki Kavoura, 2020. "Evaluating How ‘Smart’ Brașov, Romania Can Be Virtually via a Mobile Application for Cultural Tourism," Sustainability, MDPI, vol. 12(13), pages 1-17, July.
    8. Olga Bogdanov & Veljko Jeremiæ & Sandra Jednak & Mladen Èudanov, 2019. "Scrutinizing the Smart City Index: a multivariate statistical approach," Zbornik radova Ekonomskog fakulteta u Rijeci/Proceedings of Rijeka Faculty of Economics, University of Rijeka, Faculty of Economics and Business, vol. 37(2), pages 777-799.
    9. Anthony Simonofski & Estefanía Serral Asensio & Johannes Smedt & Monique Snoeck, 2019. "Hearing the Voice of Citizens in Smart City Design: The CitiVoice Framework," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 61(6), pages 665-678, December.
    10. Federico Delfino & Paola Laiolo & Federico Delfino, 2019. "Living Labs and Partnerships for Progress-How Universities can Drive the Process towards the Sustainable City," International Journal of Environmental Sciences & Natural Resources, Juniper Publishers Inc., vol. 18(2), pages 71-73, April.
    11. Kim, Kun & Park, Oun-joung & Yun, Seunghyun & Yun, Haejung, 2017. "What makes tourists feel negatively about tourism destinations? Application of hybrid text mining methodology to smart destination management," Technological Forecasting and Social Change, Elsevier, vol. 123(C), pages 362-369.
    12. Benjamin Maas, 2022. "Literature Review of Mobility as a Service," Sustainability, MDPI, vol. 14(14), pages 1-28, July.
    13. Teresa Santos & Raquel Deus & Jorge Rocha & José António Tenedório, 2021. "Assessing Sustainable Urban Development Trends in a Dynamic Tourist Coastal Area Using 3D Spatial Indicators," Energies, MDPI, vol. 14(16), pages 1-22, August.
    14. Yamilé Pérez Guilarte & Daniel Barreiro Quintáns, 2019. "Using Big Data to Measure Tourist Sustainability: Myth or Reality?," Sustainability, MDPI, vol. 11(20), pages 1-19, October.
    15. Lorenzo Barbieri & Roberto D’Autilia & Paola Marrone & Ilaria Montella, 2023. "Graph Representation of the 15-Minute City: A Comparison between Rome, London, and Paris," Sustainability, MDPI, vol. 15(4), pages 1-14, February.
    16. Saveria Olga Murielle Boulanger, 2022. "The Roadmap to Smart Cities: A Bibliometric Literature Review on Smart Cities’ Trends before and after the COVID-19 Pandemic," Energies, MDPI, vol. 15(24), pages 1-19, December.
    17. Genka Rafailova & Zlatka Todorova-Hamdan & Hristina Filipova, 2023. "Development of a Human-Centric Model for Assessment of Smart and Sustainable Tourism Destination," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 2, pages 151-171.
    18. Pam Lee & Chulmo Koo & Namho Chung, 2019. "The Threats of North Korea’s Missile and Visitors’ International Conference Choice Behavior," Sustainability, MDPI, vol. 11(18), pages 1-22, September.
    19. Johannes Stübinger & Lucas Schneider, 2020. "Understanding Smart City—A Data-Driven Literature Review," Sustainability, MDPI, vol. 12(20), pages 1-23, October.
    20. Robert Rothe & Małgorzata Rutkowska & Adam Sulich, 2018. "Smart cities and challenges for European integration," WORking papers in Management Science (WORMS) WORMS/18/04, Department of Operations Research and Business Intelligence, Wroclaw University of Science and Technology.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:11:y:2019:i:14:p:3848-:d:248425. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.