IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v13y2021i12p6765-d575342.html
   My bibliography  Save this article

The Impact of Information System on Interactions of Child Welfare Professionals with Managers and Clients

Author

Listed:
  • Miroslavas Seniutis

    (Institute of Sociology and Social Work, Vilnius University, 3 Universiteto St., LT-01513 Vilnius, Lithuania)

  • Donata Petružytė

    (Institute of Sociology and Social Work, Vilnius University, 3 Universiteto St., LT-01513 Vilnius, Lithuania)

  • Miglė Baltrūnaitė

    (Institute of Sociology and Social Work, Vilnius University, 3 Universiteto St., LT-01513 Vilnius, Lithuania)

  • Silvija Vainauskaitė

    (Institute of Sociology and Social Work, Vilnius University, 3 Universiteto St., LT-01513 Vilnius, Lithuania)

  • Linas Petkevičius

    (Institute of Computer Science, Vilnius University, 47 Didlaukio St., LT-08303 Vilnius, Lithuania)

Abstract

The use of information systems in public child welfare agencies of different countries is challenging primarily for frontline practitioners. This paper unveils how material information system properties are involved in the interactions of child welfare practitioners with their clients and managers. We analyze the properties on their own (functional requirements) and according to the perception of IS users (non-functional requirements). On the basis of the results of systematic literature review and ethnographic study of the use of information system at Lithuanian Child Rights Protection and Adoption Service during the COVID-19 pandemic, we identify the relation between the absence of functionality or its potential failures and data duplication problem. According to our study, data duplication leads to additional time consumption, affects the ecology of the workplace, reduces reliability of information, challenges data protection and finally keeps away practitioners from direct work with clients and exposes them to overcontrol of managers.

Suggested Citation

  • Miroslavas Seniutis & Donata Petružytė & Miglė Baltrūnaitė & Silvija Vainauskaitė & Linas Petkevičius, 2021. "The Impact of Information System on Interactions of Child Welfare Professionals with Managers and Clients," Sustainability, MDPI, vol. 13(12), pages 1-23, June.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:12:p:6765-:d:575342
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/13/12/6765/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/13/12/6765/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Cash, Scottye J. & Ingram, Stephanie D. & Biben, Denise S. & McKeever, Shann J. & Thompson, Ronald W. & Ferrell, Jared Z., 2012. "Moving forward without looking back: Performance management systems as real-time evidence-based practice tools," Children and Youth Services Review, Elsevier, vol. 34(4), pages 655-659.
    2. Paulien Meijer & Nico Verloop & Douwe Beijaard, 2002. "Multi-Method Triangulation in a Qualitative Study on Teachers' Practical Knowledge: An Attempt to Increase Internal Validity," Quality & Quantity: International Journal of Methodology, Springer, vol. 36(2), pages 145-167, May.
    3. Lecluijze, Inge & Penders, Bart & Feron, Frans J.M. & Horstman, Klasien, 2015. "Co-production of ICT and children at risk: The introduction of the Child Index in Dutch child welfare," Children and Youth Services Review, Elsevier, vol. 56(C), pages 161-168.
    4. Savaya, Rivka, 1998. "The potential and utilization of an integrated information system at a family and marriage counselling agency in Israel," Evaluation and Program Planning, Elsevier, vol. 21(1), pages 11-20, February.
    5. Savaya, Riki & Monnickendam, Menachem & Waysman, Mark, 2006. "Extent and type of worker utilization of an integrated information system in a human services agency," Evaluation and Program Planning, Elsevier, vol. 29(3), pages 209-216, August.
    6. Jochen Devlieghere & Rudi Roose, 2019. "Documenting Practices in Human Service Organisations through Information Systems: When the Quest for Visibility Ends in Darkness," Social Inclusion, Cogitatio Press, vol. 7(1), pages 207-217.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Subramaniam, Mega & Pang, Natalie & Morehouse, Shandra & Asgarali-Hoffman, S. Nisa, 2020. "Examining vulnerability in youth digital information practices scholarship: What are we missing or exhausting?," Children and Youth Services Review, Elsevier, vol. 116(C).
    2. Figueiredo, Paulo N. & Larsen, Henrik & Hansen, Ulrich E., 2020. "The role of interactive learning in innovation capability building in multinational subsidiaries: A micro-level study of biotechnology in Brazil," Research Policy, Elsevier, vol. 49(6).
    3. Savaya, Riki & Monnickendam, Menachem & Waysman, Mark, 2006. "Extent and type of worker utilization of an integrated information system in a human services agency," Evaluation and Program Planning, Elsevier, vol. 29(3), pages 209-216, August.
    4. Sining C. Cuevas, 2016. "The interconnected nature of the challenges in mainstreaming climate change adaptation: evidence from local land use planning," Climatic Change, Springer, vol. 136(3), pages 661-676, June.
    5. Jacqueline Tsz Yin Lo & Calvin Kam, 2021. "Innovation Performance Indicators for Architecture, Engineering and Construction Organization," Sustainability, MDPI, vol. 13(16), pages 1-25, August.
    6. C. Poortman & K. Schildkamp, 2012. "Alternative quality standards in qualitative research?," Quality & Quantity: International Journal of Methodology, Springer, vol. 46(6), pages 1727-1751, October.
    7. Shannon Audley & Julia L. Ginsburg & Cami Furlong, 2024. "“We Don’t Always Have to Be Talking about It”: Moral Reasoning in US Early Childhood Education for Sustainable Development," Sustainability, MDPI, vol. 16(17), pages 1-22, September.
    8. Andrea Signoretti & Silvia Sacchetti, 2020. "Lean HRM practices in work integration social enterprises: Moving towards social lean production. Evidence from Italian case studies," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 91(4), pages 545-563, December.
    9. Collins-Camargo, Crystal & Hollie, Mary & McBeath, Bowen, 2014. "Private child and family serving agencies: Implications of national survey results for policy and managerial practice," Children and Youth Services Review, Elsevier, vol. 38(C), pages 142-149.
    10. Wilson, Fernando A. & Araz, Ozgur M. & Thompson, Ronald W. & Ringle, Jay L. & Mason, W. Alex & Stimpson, Jim P., 2016. "A decision support tool to determine cost-to-benefit of a family-centered in-home program for at-risk adolescents," Evaluation and Program Planning, Elsevier, vol. 56(C), pages 43-49.
    11. Hansen, Ulrich Elmer & Lema, Rasmus, 2019. "The co-evolution of learning mechanisms and technological capabilities: Lessons from energy technologies in emerging economies," Technological Forecasting and Social Change, Elsevier, vol. 140(C), pages 241-257.
    12. Axford, Nick & Morpeth, Louise, 2013. "Evidence-based programs in children's services: A critical appraisal," Children and Youth Services Review, Elsevier, vol. 35(2), pages 268-277.
    13. Malin Åkerström & Katarina Jacobsson, 2019. ""Producing People" in Documents and Meetings in Human Service Organizations," Social Inclusion, Cogitatio Press, vol. 7(1), pages 180-184.
    14. Pedro Sánchez-Algarra & M. Anguera, 2013. "Qualitative/quantitative integration in the inductive observational study of interactive behaviour: impact of recording and coding among predominating perspectives," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(2), pages 1237-1257, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:13:y:2021:i:12:p:6765-:d:575342. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.