IDEAS home Printed from https://ideas.repec.org/a/eee/cysrev/v34y2012i4p655-659.html
   My bibliography  Save this article

Moving forward without looking back: Performance management systems as real-time evidence-based practice tools

Author

Listed:
  • Cash, Scottye J.
  • Ingram, Stephanie D.
  • Biben, Denise S.
  • McKeever, Shann J.
  • Thompson, Ronald W.
  • Ferrell, Jared Z.

Abstract

Performance management systems provide child welfare agencies with tools to monitor program components, make real-time changes, and build an empirical base for the intervention. The two primary components of the performance management system discussed in this paper are balanced scorecards and dashboards. The goal is to provide an overview of the process, to describe how a performance management system was developed and the rationale behind it, and to provide examples of how the process was implemented at a national and site level. The paper provides an overview of performance management systems and an example of how performance management tools can be applied to child welfare agencies. These tools can assist in planning and quality improvement and can be used to support the ongoing development of an empirical base for service programs.

Suggested Citation

  • Cash, Scottye J. & Ingram, Stephanie D. & Biben, Denise S. & McKeever, Shann J. & Thompson, Ronald W. & Ferrell, Jared Z., 2012. "Moving forward without looking back: Performance management systems as real-time evidence-based practice tools," Children and Youth Services Review, Elsevier, vol. 34(4), pages 655-659.
    • Handle: RePEc:eee:cysrev:v:34:y:2012:i:4:p:655-659
    DOI: 10.1016/j.childyouth.2011.12.008
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0190740911004518
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.childyouth.2011.12.008?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Ryan, Joseph P. & Schuerman, John R., 2004. "Matching family problems with specific family preservation services: a study of service effectiveness," Children and Youth Services Review, Elsevier, vol. 26(4), pages 347-372, April.
    2. Bontis, Nick & Dragonetti, Nicola C. & Jacobsen, Kristine & Roos, Göran, 1999. "The knowledge toolbox:: A review of the tools available to measure and manage intangible resources," European Management Journal, Elsevier, vol. 17(4), pages 391-402, August.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Axford, Nick & Morpeth, Louise, 2013. "Evidence-based programs in children's services: A critical appraisal," Children and Youth Services Review, Elsevier, vol. 35(2), pages 268-277.
    2. Collins-Camargo, Crystal & Hollie, Mary & McBeath, Bowen, 2014. "Private child and family serving agencies: Implications of national survey results for policy and managerial practice," Children and Youth Services Review, Elsevier, vol. 38(C), pages 142-149.
    3. Wilson, Fernando A. & Araz, Ozgur M. & Thompson, Ronald W. & Ringle, Jay L. & Mason, W. Alex & Stimpson, Jim P., 2016. "A decision support tool to determine cost-to-benefit of a family-centered in-home program for at-risk adolescents," Evaluation and Program Planning, Elsevier, vol. 56(C), pages 43-49.
    4. Miroslavas Seniutis & Donata Petružytė & Miglė Baltrūnaitė & Silvija Vainauskaitė & Linas Petkevičius, 2021. "The Impact of Information System on Interactions of Child Welfare Professionals with Managers and Clients," Sustainability, MDPI, vol. 13(12), pages 1-23, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Md. Mominur Rahman & Bilkis Akhter, 2021. "The impact of investment in human capital on bank performance: evidence from Bangladesh," Future Business Journal, Springer, vol. 7(1), pages 1-13, December.
    2. Daniel RUSU, 2022. "Association of Knowledge Management with Strategic Management: Directions and Trends at International Level," Management and Economics Review, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 7(1), pages 49-66, February.
    3. O. Zeynep Akşin, 2007. "On valuing appreciating human assets in services," Naval Research Logistics (NRL), John Wiley & Sons, vol. 54(2), pages 221-235, March.
    4. Marsh, Jeanne C. & Ryan, Joseph P. & Choi, Sam & Testa, Mark F., 2006. "Integrated services for families with multiple problems: Obstacles to family reunification," Children and Youth Services Review, Elsevier, vol. 28(9), pages 1074-1087, September.
    5. repec:dau:papers:123456789/3748 is not listed on IDEAS
    6. Ljupco Eftimov; & Lucija Eftimova & Marina Serafimoska, 2008. "The Importance Of Balanced Scorecard As A Strategic Management Tool And Its Implementation In The Companies In R. Macedonia And Worldwide," Journal Articles, Center For Economic Analyses, pages 21-32, December.
    7. Kang, Jiyoung, 2012. "Pathways from social support to service use among caregivers at risk of child maltreatment," Children and Youth Services Review, Elsevier, vol. 34(5), pages 933-939.
    8. Nancy Vargas & M. Begoña Lloria & Salvador Roig-Dobón, 2016. "Main drivers of human capital, learning and performance," The Journal of Technology Transfer, Springer, vol. 41(5), pages 961-978, October.
    9. Rizwan Ellahi & Noman Mahmood & Bazla Ali Khan, 2020. "Concept of Inclusive Optimal Performance (IOP): Theoretical and Conceptual understanding on the inclusive relationship between Internal Simultaneous Performance (ISP) and External Simultaneous Perform," IBT Journal of Business Studies (JBS), Ilma University, Faculty of Management Science, vol. 16(1), pages 101-124.
    10. Ferrer, Julian & Ríos, Manriquez, 2006. "Administración del conocimiento en instituciones de educación superior. Un análisis conceptual [Knowledge management in higher education. A conceptual analysis]," MPRA Paper 2622, University Library of Munich, Germany.
    11. Garcia, Stephanie M. & Kellom, Katherine S. & Cronholm, Peter F. & Wang, Xi & Pride, Elizabeth & Tooher, Elizabeth & Singleton Ofori-Agyekum, Malkia & Matone, Meredith, 2024. "Identifying barriers and interagency solutions to meeting the needs of families experiencing intimate partner violence (IPV): Home visiting and IPV agency perspectives," Children and Youth Services Review, Elsevier, vol. 163(C).
    12. Faryal Siddiqui, 2012. "Human Capital Management: An Emerging Human Resource Management Practice," International Journal of Learning and Development, Macrothink Institute, vol. 2(1), pages 353-367, February.
    13. Faizi Weqar & Ahmed Musa Khan & Mohd. Anas Raushan & S. M. Imamul Haque, 2021. "Measuring the Impact of Intellectual Capital on the Financial Performance of the Finance Sector of India," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 12(3), pages 1134-1151, September.
    14. Prasoon Mani Tripathi & Varun Chotia & Umesh Solanki & Rahul Meena & Vinay Khandelwal, 2022. "Economic Value Added Research: Mapping Thematic Structure and Research Trends," Risks, MDPI, vol. 11(1), pages 1-19, December.
    15. Guangchun Jin & Jian Xu, 2022. "Does Intellectual Capital Affect Financial Leverage of Chinese Agricultural Companies? Exploring the Role of Firm Profitability," Sustainability, MDPI, vol. 14(5), pages 1-14, February.
    16. Firas Ameen Shatanawi, 2016. "The Impact of Corporate Governance Principles on Intellectual Capital Efficiency in Jordanian Public Shareholding Industrial Companies," Journal of Business & Management (COES&RJ-JBM), , vol. 4(4), pages 204-219, October.
    17. Tai-Yoo Kim & Mi-Ae Jung & Eungdo Kim & Eunnyeong Heo, 2011. "The Faster-Accelerating Growth of the Knowledge-Based Society," TEMEP Discussion Papers 201181, Seoul National University; Technology Management, Economics, and Policy Program (TEMEP), revised Nov 2011.
    18. Gospel J. Chukwu & Chibuike Camillus Ugo & Benjamin C. Osisioma, 2019. "Market Valuation of Human Capital in Nigerian Banks," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 9(1), pages 21-29, January.
    19. repec:dau:papers:123456789/5002 is not listed on IDEAS
    20. Lai, Jianchao & Graef, Michelle & Franke, Todd & Burnham, Toby, 2023. "Contextual determinants of re-reporting for families receiving alternative response: A survival analysis in a Midwestern State," Children and Youth Services Review, Elsevier, vol. 155(C).
    21. Said ABUJUDEH, 2019. "The Role Of Human Resource Management In Employees’ Job Satisfaction And Organizational Commitment," SEA - Practical Application of Science, Romanian Foundation for Business Intelligence, Editorial Department, issue 20, pages 137-145, September.
    22. Simon, James David & Brooks, Devon, 2019. "Targeting services to reduce need after a child abuse investigation: Examining complex needs, matched services, and meaningful change," Children and Youth Services Review, Elsevier, vol. 99(C), pages 386-394.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:cysrev:v:34:y:2012:i:4:p:655-659. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/childyouth .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.