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Risk Management and Learning Climate in Emergency Contexts: A Qualitative Study

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  • Teresa Galanti

    (Department of Psychological, Health and Territory Sciences, “G. d’Annunzio” University of Chieti-Pescara, 66100 Chieti, Italy)

Abstract

Background: Several researchers have questioned the strategies necessary for effective risk management as well as of human error and its consequences, looking at both positive and negative consequences. Starting from this perspective, this study intended to investigate risk management in the emergency context due to the COVID-19 pandemic. Methods: A total of five in-depth interviews were conducted with senior managers of multinationals, asking them to talk about the management of their human capital and the policies of error and safety management adopted in their organizations before, during, and after the pandemic. Results: Qualitative interviews analysis revealed three interesting clusters related to crisis, trust, and risk management; quantitative results, instead, confirmed the existent link between crisis and error management and the strategic role of organizational management in the diffusion of a climate in which is possible to learn from both success and failure. Conclusion: In summary, preliminary results seemed to confirm what emerged from the most recent literature, which is the urgency for organizations to create a culture of intelligent risk-taking that leads to learning and improved knowledge and that includes the participation of all workers. Moreover, this study also underlines the possibility of extending the advantages of Error Management Training in emergency context.

Suggested Citation

  • Teresa Galanti, 2021. "Risk Management and Learning Climate in Emergency Contexts: A Qualitative Study," Sustainability, MDPI, vol. 13(10), pages 1-13, May.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:10:p:5485-:d:554382
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    References listed on IDEAS

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    1. Frances J. Milliken & Elizabeth W. Morrison & Patricia F. Hewlin, 2003. "An Exploratory Study of Employee Silence: Issues that Employees Don’t Communicate Upward and Why," Journal of Management Studies, Wiley Blackwell, vol. 40(6), pages 1453-1476, September.
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    Cited by:

    1. Teresa Galanti & Clara De Vincenzi & Ilaria Buonomo & Paula Benevene, 2023. "Digital Transformation: Inevitable Change or Sizable Opportunity? The Strategic Role of HR Management in Industry 4.0," Administrative Sciences, MDPI, vol. 13(2), pages 1-19, January.
    2. Gloria Guidetti & Michela Cortini & Stefania Fantinelli & Teresa Di Fiore & Teresa Galanti, 2022. "Safety Management and Wellbeing during COVID-19: A Pilot Study in the Manufactory Sector," IJERPH, MDPI, vol. 19(7), pages 1-11, March.

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