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Information Technologies Supporting Emergency Management Controllers in New Zealand

Author

Listed:
  • Thomas J. Huggins

    (Joint Centre for Disaster Research, Massey University, Wellington 6021, New Zealand
    Division of Science and Technology, BNU-HKBU United International College, Zhuhai 519000, China)

  • Raj Prasanna

    (Joint Centre for Disaster Research, Massey University, Wellington 6021, New Zealand)

Abstract

Emergency management controllers throughout the developed world use various information technologies to help them manage emergencies. These emergencies can evolve rapidly, meaning that efficient information management is needed to minimize a range of uncertainties. Interviews with 12 emergency operation center controllers, from diverse areas of New Zealand, were analyzed using a grounded theory approach. Results of this analysis suggested that each center uses one or more software options to manage response-related information, such as: hazard assessments, task and event logs, and intelligence received in a range of formats. Their use of different software and non-electronic options appears to vary according to the experience of each emergency management controller. The current research has highlighted a range of considerations that need to be considered when developing information technologies for emergency management. As a whole, the current paper provides a rare and tangible look at how information technology is being used by important decision makers facing hard-to-predict emergency conditions in a developed country context.

Suggested Citation

  • Thomas J. Huggins & Raj Prasanna, 2020. "Information Technologies Supporting Emergency Management Controllers in New Zealand," Sustainability, MDPI, vol. 12(9), pages 1-16, May.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:9:p:3716-:d:353784
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    References listed on IDEAS

    as
    1. Martin J. Eppler, 2006. "Managing Information Quality," Springer Books, Springer, edition 0, number 978-3-540-32225-2, October.
    2. Dorasamy, Magiswary & Raman, Murali & Kaliannan, Maniam, 2013. "Knowledge management systems in support of disasters management: A two decade review," Technological Forecasting and Social Change, Elsevier, vol. 80(9), pages 1834-1853.
    3. Diehl, Ernst & Sterman, John D., 1995. "Effects of Feedback Complexity on Dynamic Decision Making," Organizational Behavior and Human Decision Processes, Elsevier, vol. 62(2), pages 198-215, May.
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    Cited by:

    1. Pan Tang & Shiqi Shao & Dapeng Zhou & Huihua Hu, 2021. "Understanding the Collaborative Process and Its Effects on Perceived Outcomes during Emergency Response in China: From Perspectives of Local Government Sectors," Sustainability, MDPI, vol. 13(14), pages 1-19, July.
    2. Feng Wu & Wanqiang Xu & Chaoran Lin & Yanwei Zhang, 2022. "Knowledge Trajectories on Public Crisis Management Research from Massive Literature Text Using Topic-Clustered Evolution Extraction," Mathematics, MDPI, vol. 10(12), pages 1-18, June.
    3. Xiaohui Su & Shurui Ma & Xiaokang Qiu & Jiabin Shi & Xiaodong Zhang & Feixiang Chen, 2021. "Microblog Topic-Words Detection Model for Earthquake Emergency Responses Based on Information Classification Hierarchy," IJERPH, MDPI, vol. 18(15), pages 1-20, July.

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