IDEAS home Printed from https://ideas.repec.org/a/eee/ininma/v36y2016i4p599-606.html
   My bibliography  Save this article

Information quality in design process documentation of quality management systems

Author

Listed:
  • Grudzień, Łukasz
  • Hamrol, Adam

Abstract

Information is the main constituent of documents that make up a quality management system. The main function of information found in process documents is to provide knowledge regarding how to executing a process and to standardize this process by providing a specific path of execution. However, it is not easy to determine a standard level of quality of process information optimal from the viewpoint of the owner and the process executor. Since there is no universal standard that would allow evaluation of the quality of process information, the purpose of the presented studies was to solve the aforementioned problems and to provide practical solutions for document makers to design proper process descriptions. To achieve the main purpose, a methodology for examination of influence characteristics of processes on information requirements of users of process documents was created. The paper presents findings carried out in processes at enterprises and is aimed at finding relation between attributes describing information and characteristics of processes. The paper proposes a set of guidelines developed by the authors for selection of appropriate document characteristics. These guidelines are based on findings collected from the conducted research.

Suggested Citation

  • Grudzień, Łukasz & Hamrol, Adam, 2016. "Information quality in design process documentation of quality management systems," International Journal of Information Management, Elsevier, vol. 36(4), pages 599-606.
  • Handle: RePEc:eee:ininma:v:36:y:2016:i:4:p:599-606
    DOI: 10.1016/j.ijinfomgt.2016.03.011
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0268401215302759
    Download Restriction: Full text for ScienceDirect subscribers only

    File URL: https://libkey.io/10.1016/j.ijinfomgt.2016.03.011?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Zhao, Yuyang & Tang, L.C.M. & Darlington, M.J. & Austin, S.A. & Culley, S.J., 2008. "High value information in engineering organisations," International Journal of Information Management, Elsevier, vol. 28(4), pages 246-258.
    2. Martin J. Eppler, 2006. "Managing Information Quality," Springer Books, Springer, edition 0, number 978-3-540-32225-2, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Shuchih Ernest Chang & Hueimin Louis Luo & YiChian Chen, 2019. "Blockchain-Enabled Trade Finance Innovation: A Potential Paradigm Shift on Using Letter of Credit," Sustainability, MDPI, vol. 12(1), pages 1-16, December.
    2. Risto Silvola & Janne Harkonen & Olli Vilppola & Hanna Kropsu-Vehkapera & Harri Haapasalo, 2016. "Data quality assessment and improvement," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 22(1), pages 62-81.
    3. De Sordi, José Osvaldo & Nelson, Reed, Elliot & Meireles, Manuel & da Silveira, Marco Antonio, 2016. "Development of digital products and services: Proposal of a framework to analyze versioning actions," European Management Journal, Elsevier, vol. 34(5), pages 564-578.
    4. Svetlana Jesiļevska, 2017. "Data Quality Dimensions to Ensure Optimal Data Quality," Romanian Economic Journal, Department of International Business and Economics from the Academy of Economic Studies Bucharest, vol. 20(63), pages 89-103, March.
    5. Viola, Carmine & Toma, Pierluigi & Manta, Francesco & Benvenuto, Marco, 2021. "The more you know, the better you act? Institutional communication in Covid-19 crisis management," Technological Forecasting and Social Change, Elsevier, vol. 170(C).
    6. Thomas J. Huggins & Raj Prasanna, 2020. "Information Technologies Supporting Emergency Management Controllers in New Zealand," Sustainability, MDPI, vol. 12(9), pages 1-16, May.
    7. Tang, Llewellyn C.M. & Zhao, Yuyang & Austin, Simon & Darlington, Mansur & Culley, Steve, 2010. "Codification vs personalisation: A study of the information evaluation practice between aerospace and construction industries," International Journal of Information Management, Elsevier, vol. 30(4), pages 315-325.
    8. Fons Wijnhoven, 2012. "The Hegelian inquiring system and a critical triangulation tool for the Internet information slave: A design science study," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 63(6), pages 1168-1182, June.
    9. Bigne, Enrique & Chatzipanagiotou, Kalliopi & Ruiz, Carla, 2020. "Pictorial content, sequence of conflicting online reviews and consumer decision-making: The stimulus-organism-response model revisited," Journal of Business Research, Elsevier, vol. 115(C), pages 403-416.
    10. Kshetri, Nir, 2016. "Creation, deployment, diffusion and export of Sub-Saharan Africa-originated information technology-related innovations," International Journal of Information Management, Elsevier, vol. 36(6), pages 1274-1287.
    11. Cornelia NOVAC-UDUDEC, 2015. "The IT Impact in Management Decision Making in Romanian Companies: A Case Study," Economics and Applied Informatics, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, issue 1, pages 5-10.
    12. Jallow, Abdou Karim & Demian, Peter & Anumba, Chimay J. & Baldwin, Andrew N., 2017. "An enterprise architecture framework for electronic requirements information management," International Journal of Information Management, Elsevier, vol. 37(5), pages 455-472.
    13. Kshetri, Nir, 2018. "1 Blockchain’s roles in meeting key supply chain management objectives," International Journal of Information Management, Elsevier, vol. 39(C), pages 80-89.
    14. Danijel Bara & Nedeljko Knezevic, 2013. "The Impact Of Right-Time Business Intelligence On Organizational Behavior," Interdisciplinary Management Research, Josip Juraj Strossmayer University of Osijek, Faculty of Economics, Croatia, vol. 9, pages 27-42.
    15. Milena Stróżyna & Gerd Eiden & Witold Abramowicz & Dominik Filipiak & Jacek Małyszko & Krzysztof Węcel, 2018. "A framework for the quality-based selection and retrieval of open data - a use case from the maritime domain," Electronic Markets, Springer;IIM University of St. Gallen, vol. 28(2), pages 219-233, May.
    16. Ghadir I. Siyam & David C. Wynn & P. John Clarkson, 2015. "Review of Value and Lean in Complex Product Development," Systems Engineering, John Wiley & Sons, vol. 18(2), pages 192-207, March.
    17. Chia-Lee Yang & Ming-Chang Shieh & Chi-Yo Huang & Ching-Pin Tung, 2018. "A Derivation of Factors Influencing the Successful Integration of Corporate Volunteers into Public Flood Disaster Inquiry and Notification Systems," Sustainability, MDPI, vol. 10(6), pages 1-31, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ininma:v:36:y:2016:i:4:p:599-606. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/international-journal-of-information-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.