IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v12y2020i10p3958-d356980.html
   My bibliography  Save this article

Smart Tourism City: Developments and Transformations

Author

Listed:
  • Pam Lee

    (College of Hotel & Tourism Management, Kyung Hee University, 26 Kyungheedae-ro, Dongdaemun-gu, Seoul 02447, Korea)

  • William Cannon Hunter

    (Smart Tourism Education Platform, Kyung Hee University, 26 Kyungheedae-ro, Dongdaemun-gu, Seoul 02447, Korea)

  • Namho Chung

    (Smart Tourism Education Platform, Kyung Hee University, 26 Kyungheedae-ro, Dongdaemun-gu, Seoul 02447, Korea)

Abstract

Cities and tourism entities invest massive resources into smart system initiatives as information technologies are a key factor for a city’s destination competitiveness. Moreover cities around the world are increasingly recognizing the smart tourism city concept and related strategies as means of optimizing sustainable environments. Particularly for cities facing emerging issues of residents’ negative perceptions towards tourism, smart tourism city empowers a city to rise to this challenge by creating urban spaces that residents and visitors can enjoy together. However, smart tourism city research initiatives still fail to address the full spectrum of related and potential developments. This study presents a conceptual approach to defining smart tourism city: the smart city and its components are defined and contrasted with smart tourism and its components. The resulting convergence—smart tourism city—is then examined in light of a number of pioneering examples of smart tourism cities and its vital roles in the age of sustainable development. The main purpose of this study is to show the interests of locals and tourists context and the roles of ‘smart’ government leadership to researchers and practitioners.

Suggested Citation

  • Pam Lee & William Cannon Hunter & Namho Chung, 2020. "Smart Tourism City: Developments and Transformations," Sustainability, MDPI, vol. 12(10), pages 1-15, May.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:10:p:3958-:d:356980
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/12/10/3958/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/12/10/3958/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Scott Cloutier & Lincoln Larson & Jenna Jambeck, 2014. "Are sustainable cities “happy” cities? Associations between sustainable development and human well-being in urban areas of the United States," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 16(3), pages 633-647, June.
    2. Perles Ribes, José Francisco & Ivars Baidal , Josep, 2018. "Smart sustainability: a new perspective in the sustainable tourism debate," INVESTIGACIONES REGIONALES - Journal of REGIONAL RESEARCH, Asociación Española de Ciencia Regional, issue 42, pages 151-170.
    3. Li, Yunpeng & Hu, Clark & Huang, Chao & Duan, Liqiong, 2017. "The concept of smart tourism in the context of tourism information services," Tourism Management, Elsevier, vol. 58(C), pages 293-300.
    4. Clara Benevolo & Renata Paola Dameri & Beatrice D’Auria, 2016. "Smart Mobility in Smart City," Lecture Notes in Information Systems and Organization, in: Teresina Torre & Alessio Maria Braccini & Riccardo Spinelli (ed.), Empowering Organizations, edition 1, pages 13-28, Springer.
    5. Jung, Timothy & Chung, Namho & Leue, M. Claudia, 2015. "The determinants of recommendations to use augmented reality technologies: The case of a Korean theme park," Tourism Management, Elsevier, vol. 49(C), pages 75-86.
    6. Dimitrios Buhalis & Aditya Amaranggana, 2015. "Smart Tourism Destinations Enhancing Tourism Experience Through Personalisation of Services," Springer Books, in: Iis Tussyadiah & Alessandro Inversini (ed.), Information and Communication Technologies in Tourism 2015, edition 127, pages 377-389, Springer.
    7. Dimitrios Buhalis & Aditya Amaranggana, 2013. "Smart Tourism Destinations," Springer Books, in: Zheng Xiang & Iis Tussyadiah (ed.), Information and Communication Technologies in Tourism 2014, edition 127, pages 553-564, Springer.
    8. Piera Buonincontri & Roberto Micera, 2016. "The experience co-creation in smart tourism destinations: a multiple case analysis of European destinations," Information Technology & Tourism, Springer, vol. 16(3), pages 285-315, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Dejan Križaj & Miha Bratec & Peter Kopić & Tadej Rogelja, 2021. "A Technology-Based Innovation Adoption and Implementation Analysis of European Smart Tourism Projects: Towards a Smart Actionable Classification Model (SACM)," Sustainability, MDPI, vol. 13(18), pages 1-19, September.
    2. Dr. Soumendra Nath Biswas & Mr. Sudipta Kumar Pal, 2023. "Effects of Online Distribution for Marketing of Budget Accommodation Segment in Kolkata, India," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(8), pages 1250-1259, August.
    3. Savvas Papagiannidis & Dinara Davlembayeva, 2022. "Bringing Smart Home Technology to Peer-to-Peer Accommodation: Exploring the Drivers of Intention to Stay in Smart Accommodation," Information Systems Frontiers, Springer, vol. 24(4), pages 1189-1208, August.
    4. Jiayu Zhou & Yerin Yhee & Eunmi Kim & Jin-Young Kim & Chulmo Koo, 2021. "Sustainable Tourism Cities: Linking Idol Attachment to Sense of Place," Sustainability, MDPI, vol. 13(5), pages 1-21, March.
    5. Lin-Lin Xue & Ching-Cheng Shen & Alastair M. Morrison & Li-Wen Kuo, 2021. "Online Tourist Behavior of the Net Generation: An Empirical Analysis in Taiwan Based on the AISAS Model," Sustainability, MDPI, vol. 13(5), pages 1-19, March.
    6. Donglin Han & Huiying (Cynthia) Hou & Hao Wu & Joseph H. K. Lai, 2021. "Modelling Tourists’ Acceptance of Hotel Experience-Enhancement Smart Technologies," Sustainability, MDPI, vol. 13(8), pages 1-19, April.
    7. Benedict Belobo Ateba & Prince Chuwuneme Enwereji, 2024. "The Resource Curse in the Gulf Region: Charting a Path for Long-term Economic Sustainability," International Journal of Energy Economics and Policy, Econjournals, vol. 14(5), pages 259-270, September.
    8. Arie Herscovici & Gavriel Dahan & Gil Cohen, 2022. "Smart Cities and Tourism: The Case of Tel Aviv-Yafo," Sustainability, MDPI, vol. 14(17), pages 1-13, September.
    9. Mateusz Naramski, 2020. "The Application of ICT and Smart Technologies in Polish Museums—Towards Smart Tourism," Sustainability, MDPI, vol. 12(21), pages 1-27, November.
    10. Ioannis Vardopoulos & Maria Papoui-Evangelou & Bogdana Nosova & Luca Salvati, 2023. "Smart ‘Tourist Cities’ Revisited: Culture-Led Urban Sustainability and the Global Real Estate Market," Sustainability, MDPI, vol. 15(5), pages 1-26, February.
    11. Sergei Mikhailov & Alexey Kashevnik, 2020. "Tourist Behaviour Analysis Based on Digital Pattern of Life—An Approach and Case Study," Future Internet, MDPI, vol. 12(10), pages 1-16, September.
    12. Paula Bajdor & Marta Starostka-Patyk, 2021. "Smart City: A Bibliometric Analysis of Conceptual Dimensions and Areas," Energies, MDPI, vol. 14(14), pages 1-28, July.
    13. Tingting Fan & Zhongxuan Lin, 2022. "Toward Tourists–Media–Cities Tourism: Xi’an as a Wanghong City," Sustainability, MDPI, vol. 14(19), pages 1-18, September.
    14. Luis Moreno-Izquierdo & Adrián Más-Ferrando & Marta Suárez-Tostado & Ana B. Ramón-Rodríguez, 2022. "Reinvención del turismo en clave de inteligencia artificial. Buscando un modelo sostenible y competitivo para el siglo XXI," Fedea Economy Notes 2022-19, FEDEA.
    15. Vitor Rodrigues & Celeste Eusébio & Zélia Breda, 2023. "Enhancing sustainable development through tourism digitalisation: a systematic literature review," Information Technology & Tourism, Springer, vol. 25(1), pages 13-45, March.
    16. Glykeria Myrovali & Maria Morfoulaki & Thomai Mpaltzi, 2023. "Can Destination Cards Help to Shape Areas’ Sustainability?," Sustainability, MDPI, vol. 15(11), pages 1-18, May.
    17. Youssef El Archi & Brahim Benbba & Zhulduz Nizamatdinova & Yerlan Issakov & Gálicz Ivett Vargáné & Lóránt Dénes Dávid, 2023. "Systematic Literature Review Analysing Smart Tourism Destinations in Context of Sustainable Development: Current Applications and Future Directions," Sustainability, MDPI, vol. 15(6), pages 1-14, March.
    18. Huanhuan Hua & Amare Wondirad, 2020. "Tourism Network in Urban Agglomerated Destinations: Implications for Sustainable Tourism Destination Development through a Critical Literature Review," Sustainability, MDPI, vol. 13(1), pages 1-16, December.
    19. Valentina Ndou & Gioconda Mele & Eglantina Hysa & Otilia Manta, 2022. "Exploiting Technology to Deal with the COVID-19 Challenges in Travel & Tourism: A Bibliometric Analysis," Sustainability, MDPI, vol. 14(10), pages 1-25, May.
    20. Mengen Zhang & HakJun Song, 2023. "A Study on the Structural Relationships between COVID-19 Coping Strategies, Positive Expectations, and the Behavioral Intentions of Various Tourism-Related Behaviors," IJERPH, MDPI, vol. 20(2), pages 1-17, January.
    21. Hyunae Lee & Sunyoung Hlee, 2021. "The Intra- and Inter-Regional Economic Effects of Smart Tourism City Seoul: Analysis Using an Input-Output Model," Sustainability, MDPI, vol. 13(7), pages 1-16, April.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ben Haobin Ye & Huiyue Ye & Rob Law, 2020. "Systematic Review of Smart Tourism Research," Sustainability, MDPI, vol. 12(8), pages 1-15, April.
    2. Gretzel, Ulrike, 2018. "From smart destinations to smart tourism regions," INVESTIGACIONES REGIONALES - Journal of REGIONAL RESEARCH, Asociación Española de Ciencia Regional, issue 42, pages 171-184.
    3. Tonino Pencarelli, 2020. "The digital revolution in the travel and tourism industry," Information Technology & Tourism, Springer, vol. 22(3), pages 455-476, September.
    4. Yamilé Pérez Guilarte & Daniel Barreiro Quintáns, 2019. "Using Big Data to Measure Tourist Sustainability: Myth or Reality?," Sustainability, MDPI, vol. 11(20), pages 1-19, October.
    5. Inessa Tyan & Mariemma I. Yagüe & Antonio Guevara-Plaza, 2020. "Blockchain Technology for Smart Tourism Destinations," Sustainability, MDPI, vol. 12(22), pages 1-11, November.
    6. Sunyoung Hlee & Hanna Lee & Chulmo Koo, 2018. "Hospitality and Tourism Online Review Research: A Systematic Analysis and Heuristic-Systematic Model," Sustainability, MDPI, vol. 10(4), pages 1-27, April.
    7. Wang, Xia & Li, Xiang (Robert) & Zhen, Feng & Zhang, JinHe, 2016. "How smart is your tourist attraction?: Measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach," Tourism Management, Elsevier, vol. 54(C), pages 309-320.
    8. Dejan Križaj & Miha Bratec & Peter Kopić & Tadej Rogelja, 2021. "A Technology-Based Innovation Adoption and Implementation Analysis of European Smart Tourism Projects: Towards a Smart Actionable Classification Model (SACM)," Sustainability, MDPI, vol. 13(18), pages 1-19, September.
    9. Tomašević Ivana & Đurović Sandra & Abramović Nikola, 2019. "Analysis of the Use of Digital Technologies in Montenegro’s Tourist offer on the Example of a Hotels in Bar," Economics, Sciendo, vol. 7(1), pages 119-125, June.
    10. Donglin Han & Huiying (Cynthia) Hou & Hao Wu & Joseph H. K. Lai, 2021. "Modelling Tourists’ Acceptance of Hotel Experience-Enhancement Smart Technologies," Sustainability, MDPI, vol. 13(8), pages 1-19, April.
    11. Perfetto, Maria Concetta & Vargas-Sánchez, Alfonso & Presenza, Angelo, 2016. "Managing A Complex Adaptive Ecosystem: Towards A Smart Management Of Industrial Heritage Tourism," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 4(3), pages 243-264.
    12. Mateusz Naramski, 2020. "The Application of ICT and Smart Technologies in Polish Museums—Towards Smart Tourism," Sustainability, MDPI, vol. 12(21), pages 1-27, November.
    13. Piera Buonincontri & Roberto Micera, 2016. "The experience co-creation in smart tourism destinations: a multiple case analysis of European destinations," Information Technology & Tourism, Springer, vol. 16(3), pages 285-315, September.
    14. Luz Santamaria-Granados & Juan Francisco Mendoza-Moreno & Gustavo Ramirez-Gonzalez, 2020. "Tourist Recommender Systems Based on Emotion Recognition—A Scientometric Review," Future Internet, MDPI, vol. 13(1), pages 1-38, December.
    15. Adalberto Santos-Júnior & Fernando Almeida-García & Paulo Morgado & Luiz Mendes-Filho, 2020. "Residents’ Quality of Life in Smart Tourism Destinations: A Theoretical Approach," Sustainability, MDPI, vol. 12(20), pages 1-24, October.
    16. Yolanda María De La Fuente-Robles & María Dolores Muñoz-de-Dios & Ana Belén Mudarra-Fernández & Adrián Jesús Ricoy-Cano, 2020. "Understanding Stakeholder Attitudes, Needs and Trends in Accessible Tourism: A Systematic Review of Qualitative Studies," Sustainability, MDPI, vol. 12(24), pages 1-23, December.
    17. Tomáš Gajdošík, 2020. "Smart tourists as a profiling market segment: Implications for DMOs," Tourism Economics, , vol. 26(6), pages 1042-1062, September.
    18. Meena Kumari Pradhan & Jungjoo Oh & Hwansoo Lee, 2018. "Understanding Travelers’ Behavior for Sustainable Smart Tourism: A Technology Readiness Perspective," Sustainability, MDPI, vol. 10(11), pages 1-20, November.
    19. Zabih-Allah Torabi & Ali Asghar Shalbafian & Zaheer Allam & Zahed Ghaderi & Beniamino Murgante & Amir Reza Khavarian-Garmsir, 2022. "Enhancing Memorable Experiences, Tourist Satisfaction, and Revisit Intention through Smart Tourism Technologies," Sustainability, MDPI, vol. 14(5), pages 1-18, February.
    20. Dongwook Kim & Sungbum Kim, 2017. "The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews," Sustainability, MDPI, vol. 9(11), pages 1-45, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:12:y:2020:i:10:p:3958-:d:356980. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.