IDEAS home Printed from https://ideas.repec.org/a/sae/sagope/v14y2024i2p21582440241248226.html
   My bibliography  Save this article

Configurational Paths to Arouse Tourists’ Positive Experiences in Smart Tourism Destinations: A fsQCA Approach

Author

Listed:
  • Junjie Gao
  • Dandan Xu
  • Younghwan Pan

Abstract

The issue this study explores is to investigate the determinants of smart tourism destinations (STDs) on tourists’ experiences. To address this issue, this study purports to identify different configuration paths of determinants that lead to tourists’ positive experiences in STDs and explain the mechanism of the configuration effects of different determinants. The fuzzy-set qualitative comparative analysis (fsQCA) method was adopted to conduct a survey on 266 tourists who went to five Chinese STDs between 2021 and 2022. Smart tourism technologies, smart destination governance, personalized service, and smart infrastructure, co-creation formed distinct combination paths through different configurations. The findings demonstrated that smart infrastructure and co-creation are necessary conditions to arouse tourists’ positive experiences. The results of fsQCA analysis further revealed five causal configurations leading to tourists’ positive experiences. The study provides theoretical and practical implications for STDs to design effective tourism services as well as enhance tourists’ overall experiences.

Suggested Citation

  • Junjie Gao & Dandan Xu & Younghwan Pan, 2024. "Configurational Paths to Arouse Tourists’ Positive Experiences in Smart Tourism Destinations: A fsQCA Approach," SAGE Open, , vol. 14(2), pages 21582440241, May.
    • Handle: RePEc:sae:sagope:v:14:y:2024:i:2:p:21582440241248226
    DOI: 10.1177/21582440241248226
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/21582440241248226
    Download Restriction: no
    File URL: https://libkey.io/10.1177/21582440241248226?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:sagope:v:14:y:2024:i:2:p:21582440241248226. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.