IDEAS home Printed from https://ideas.repec.org/a/sae/sagope/v14y2024i2p21582440241248226.html
   My bibliography  Save this article

Configurational Paths to Arouse Tourists’ Positive Experiences in Smart Tourism Destinations: A fsQCA Approach

Author

Listed:
  • Junjie Gao
  • Dandan Xu
  • Younghwan Pan

Abstract

The issue this study explores is to investigate the determinants of smart tourism destinations (STDs) on tourists’ experiences. To address this issue, this study purports to identify different configuration paths of determinants that lead to tourists’ positive experiences in STDs and explain the mechanism of the configuration effects of different determinants. The fuzzy-set qualitative comparative analysis (fsQCA) method was adopted to conduct a survey on 266 tourists who went to five Chinese STDs between 2021 and 2022. Smart tourism technologies, smart destination governance, personalized service, and smart infrastructure, co-creation formed distinct combination paths through different configurations. The findings demonstrated that smart infrastructure and co-creation are necessary conditions to arouse tourists’ positive experiences. The results of fsQCA analysis further revealed five causal configurations leading to tourists’ positive experiences. The study provides theoretical and practical implications for STDs to design effective tourism services as well as enhance tourists’ overall experiences.

Suggested Citation

  • Junjie Gao & Dandan Xu & Younghwan Pan, 2024. "Configurational Paths to Arouse Tourists’ Positive Experiences in Smart Tourism Destinations: A fsQCA Approach," SAGE Open, , vol. 14(2), pages 21582440241, May.
    • Handle: RePEc:sae:sagope:v:14:y:2024:i:2:p:21582440241248226
    DOI: 10.1177/21582440241248226
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/21582440241248226
    Download Restriction: no
    File URL: https://libkey.io/10.1177/21582440241248226?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Youssef El Archi & Brahim Benbba & Zhulduz Nizamatdinova & Yerlan Issakov & Gálicz Ivett Vargáné & Lóránt Dénes Dávid, 2023. "Systematic Literature Review Analysing Smart Tourism Destinations in Context of Sustainable Development: Current Applications and Future Directions," Sustainability, MDPI, vol. 15(6), pages 1-14, March.
    2. Josep A. Ivars-Baidal & Marco A. Celdrán-Bernabeu & Jose-Norberto Mazón & Ángel F. Perles-Ivars, 2019. "Smart destinations and the evolution of ICTs: a new scenario for destination management?," Current Issues in Tourism, Taylor & Francis Journals, vol. 22(13), pages 1581-1600, August.
    3. Ana Cláudia Campos & Júlio Mendes & Patrícia Oom do Valle & Noel Scott, 2018. "Co-creation of tourist experiences: a literature review," Current Issues in Tourism, Taylor & Francis Journals, vol. 21(4), pages 369-400, March.
    4. Ben Haobin Ye & Huiyue Ye & Rob Law, 2020. "Systematic Review of Smart Tourism Research," Sustainability, MDPI, vol. 12(8), pages 1-15, April.
    5. Xie, Xuemei & Wang, Hongwei, 2020. "How can open innovation ecosystem modes push product innovation forward? An fsQCA analysis," Journal of Business Research, Elsevier, vol. 108(C), pages 29-41.
    6. Dejan Križaj & Miha Bratec & Peter Kopić & Tadej Rogelja, 2021. "A Technology-Based Innovation Adoption and Implementation Analysis of European Smart Tourism Projects: Towards a Smart Actionable Classification Model (SACM)," Sustainability, MDPI, vol. 13(18), pages 1-19, September.
    7. Wu, Jun & An, Wenwen & Zheng, Xin & Zhang, Jianqi, 2021. "How Business Model Designs Influence Firm Growth in a Transforming Economy: A Configurational Perspective," Management and Organization Review, Cambridge University Press, vol. 17(2), pages 226-253, May.
    8. Vo Viet Hung & Sandeep Kumar Dey & Zuzana Vaculcikova & Le Trieu Hoang Anh, 2021. "The Influence of Tourists’ Experience on Destination Loyalty: A Case Study of Hue City, Vietnam," Sustainability, MDPI, vol. 13(16), pages 1-16, August.
    9. Femenia-Serra , Francisco & Neuhofer, Barbara, 2018. "Smart tourism experiences: conceptualisation, key dimensions and research agenda," INVESTIGACIONES REGIONALES - Journal of REGIONAL RESEARCH, Asociación Española de Ciencia Regional, issue 42, pages 129-150.
    10. Douglas, Evan J. & Shepherd, Dean A. & Prentice, Catherine, 2020. "Using fuzzy-set qualitative comparative analysis for a finer-grained understanding of entrepreneurship," Journal of Business Venturing, Elsevier, vol. 35(1).
    11. Ida Rašovská & Marketa Kubickova & Kateřina Ryglová, 2021. "Importance–performance analysis approach to destination management," Tourism Economics, , vol. 27(4), pages 777-794, June.
    12. Kumar Rakesh Ranjan & Stuart Read, 2016. "Value co-creation: concept and measurement," Journal of the Academy of Marketing Science, Springer, vol. 44(3), pages 290-315, May.
    13. Charles C. Ragin & Paul Pennings, 2005. "Fuzzy Sets and Social Research," Sociological Methods & Research, , vol. 33(4), pages 423-430, May.
    14. Wang, Yi-Shun & Li, Hsien-Ta & Li, Ci-Rong & Zhang, Ding-Zhong, 2016. "Factors affecting hotels' adoption of mobile reservation systems: A technology-organization-environment framework," Tourism Management, Elsevier, vol. 53(C), pages 163-172.
    15. Yuwen Zhang & Marios Sotiriadis & Shiwei Shen, 2022. "Investigating the Impact of Smart Tourism Technologies on Tourists’ Experiences," Sustainability, MDPI, vol. 14(5), pages 1-21, March.
    16. Pappas, Ilias O. & Woodside, Arch G., 2021. "Fuzzy-set Qualitative Comparative Analysis (fsQCA): Guidelines for research practice in Information Systems and marketing," International Journal of Information Management, Elsevier, vol. 58(C).
    17. Shiwei Shen & Marios Sotiriadis & Yuwen Zhang, 2020. "The Influence of Smart Technologies on Customer Journey in Tourist Attractions within the Smart Tourism Management Framework," Sustainability, MDPI, vol. 12(10), pages 1-18, May.
    18. Leroy White & Andy Lockett & Graeme Currie & James Hayton, 2021. "Hybrid Context, Management Practices and Organizational Performance: A Configurational Approach," Journal of Management Studies, Wiley Blackwell, vol. 58(3), pages 718-748, May.
    19. Mathis, Elaine F. & Kim, Hyelin (Lina) & Uysal, Muzaffer & Sirgy, Joseph M. & Prebensen, Nina K., 2016. "The effect of co-creation experience on outcome variable," Annals of Tourism Research, Elsevier, vol. 57(C), pages 62-75.
    20. Woodside, Arch G., 2014. "Embrace•perform•model: Complexity theory, contrarian case analysis, and multiple realities," Journal of Business Research, Elsevier, vol. 67(12), pages 2495-2503.
    21. Zuo, Bing & Gursoy, Dogan & Wall, Geoffrey, 2017. "Residents’ support for red tourism in China: The moderating effect of central government," Annals of Tourism Research, Elsevier, vol. 64(C), pages 51-63.
    22. Zabih-Allah Torabi & Ali Shalbafian & Zaheer Allam & Zahed Ghaderi & Beniamino Murgante & Amir Khavarian-Garmsir, 2022. "Enhancing Memorable Experiences, Tourist Satisfaction, and Revisit Intention through Smart Tourism Technologies," Post-Print hal-03997572, HAL.
    23. Kumar, Satish & Sahoo, Saumyaranjan & Lim, Weng Marc & Kraus, Sascha & Bamel, Umesh, 2022. "Fuzzy-set qualitative comparative analysis (fsQCA) in business and management research: A contemporary overview," Technological Forecasting and Social Change, Elsevier, vol. 178(C).
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Haisheng Liang & Zhihui Wu, 2024. "The Role of Single Landscape Elements in Enhancing Landscape Aesthetics and the Sustainable Tourism Experience: A Case Study of Leisure Furniture," Sustainability, MDPI, vol. 16(23), pages 1-20, November.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Hong Huo & Quanxi Li, 2022. "Influencing Factors of the Continuous Use of a Knowledge Payment Platform—Fuzzy-Set Qualitative Comparative Analysis Based on Triadic Reciprocal Determinism," Sustainability, MDPI, vol. 14(6), pages 1-15, March.
    2. Junjie Gao & Younghwan Pan, 2022. "Evaluating Influencing Factors of Tourists’ Experiences with Smart Tour Guide System: A Mixed Method Research," Sustainability, MDPI, vol. 14(23), pages 1-19, December.
    3. Kyrdoda, Yuliia & Balzano, Marco & Marzi, Giacomo, 2023. "Learn to survive crises: The role of firm resilience, innovation capabilities and environmental dynamism," Technology in Society, Elsevier, vol. 74(C).
    4. Eastman, Jacqueline K. & Shin, Hyunju & Jain, Varsha & Wang, Xinfang, 2024. "Determinants of positive consumer affect toward luxury brands’ social media posts on sustainability: A fsQCA approach," Journal of Business Research, Elsevier, vol. 183(C).
    5. Romero-Castro, N. & López-Cabarcos, M.A. & Piñeiro-Chousa, J., 2023. "Finance, technology, and values: A configurational approach to the analysis of rural entrepreneurship," Technological Forecasting and Social Change, Elsevier, vol. 190(C).
    6. Rafał Kusa & Marcin Suder & Belem Barbosa & Beata Glinka & Joanna Duda, 2022. "Entrepreneurial behaviors that shape performance in small family and non-family hotels during times of crisis," International Entrepreneurship and Management Journal, Springer, vol. 18(4), pages 1545-1575, December.
    7. Gabay-Mariani, Laetitia & Paillé, Pascal & Valéau, Patrick, 2023. "The long-term persistence among nascent entrepreneurs: An fsQCA analysis," Journal of Business Research, Elsevier, vol. 156(C).
    8. Laouiti, Rahma & Haddoud, Mohamed Yacine & Nakara, Walid Adam & Onjewu, Adah-Kole Emmanuel, 2022. "A gender-based approach to the influence of personality traits on entrepreneurial intention," Journal of Business Research, Elsevier, vol. 142(C), pages 819-829.
    9. Jin, Zhizhou & Zeng, Saixing & Chen, Hongquan & Shi, Jonathan Jingsheng, 2022. "Explaining the expansion performance in technological capability of participants in megaprojects: A configurational approach," Technological Forecasting and Social Change, Elsevier, vol. 181(C).
    10. Medina-Molina, Cayetano & Pérez-Macías, Noemí & Fernández-Fernádez, José Luis, 2023. "The use of micromobility in different contexts. An explanation through the multilevel perspective and QCA," Technological Forecasting and Social Change, Elsevier, vol. 188(C).
    11. Chung-Ming Chuang, 2023. "The conceptualization of smart tourism service platforms on tourist value co-creation behaviours: an integrative perspective of smart tourism services," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-16, December.
    12. Enrique de Diego Ruiz & Paloma Almodóvar & Ignacio Danvila del Valle, 2023. "What drives strategic agility? Evidence from a fuzzy-set qualitative comparative analysis (FsQCA)," International Entrepreneurship and Management Journal, Springer, vol. 19(2), pages 599-627, June.
    13. Peng, Jiamin & Yang, Xiaoyun & Poon, Patrick & Xie, Lishan, 2022. "Enhancing users' well-being in virtual medical tourism communities: A configurational analysis of users’ interaction characteristics and social support," Technology in Society, Elsevier, vol. 71(C).
    14. Noemí Pérez-Macías & Cayetano Medina-Molina & José L. Fernández-Fernández, 2024. "To be or not to be… an entrepreneur. The existence and non-existence of entrepreneurial intention in people with disabilities through qualitative comparative analysis," International Entrepreneurship and Management Journal, Springer, vol. 20(3), pages 1759-1822, September.
    15. Xue, Biao & Lin, Yan & Ren, Fangxiao & Li, Runfo, 2024. "Business environment ecosystem and manufacturing upgrading: A configurational approach," Economic Analysis and Policy, Elsevier, vol. 82(C), pages 1225-1237.
    16. Zhong, Lina & Verma, Rohit & Wei, Wenqi & Morrsion, Alastair M. & Yang, Liyu, 2022. "Multi-stakeholder perspectives on the impacts of service robots in urban hotel rooms," Technology in Society, Elsevier, vol. 68(C).
    17. Rebean Al-Silefanee & Niels Bosma, 2024. "Uncovering Determinants of Entrepreneurial Behaviour in a Transitioning Economy: A Fuzzy-set Qualitative Comparative Analysis," Journal of Entrepreneurship and Innovation in Emerging Economies, Entrepreneurship Development Institute of India, vol. 33(1), pages 34-58, February.
    18. Navarro-García, Antonio & Ledesma-Chaves, Pablo & Gil-Cordero, Eloy & De-Juan-Vigaray, María Dolores, 2024. "Intangible resources, static and dynamic capabilities and perceived competitive advantage in exporting firms. A PLS-SEM/fsQCA approach," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
    19. Yanan Li & Sid Terason, 2023. "Configuring the Pattern of Sustainable Tourism Development as Affected by the Construction of a High-Speed Railway System," SAGE Open, , vol. 13(3), pages 21582440231, July.
    20. Karolis Matikonis & Matthew Gobey, 2024. "Small Business Property Tax Reductions and Firm Productivity," Small Business Economics, Springer, vol. 62(1), pages 307-324, January.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:sagope:v:14:y:2024:i:2:p:21582440241248226. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.