IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v12y2020i7p3011-d343294.html
   My bibliography  Save this article

Performance Feedback, Goal Clarity, and Public Employees’ Performance in Public Organizations

Author

Listed:
  • Soonae Park

    (Graduate School of Public Administration, Seoul National University, Seoul 08826, Korea)

  • Sungjoo Choi

    (Department of Public Administration, Kyung Hee University, Seoul 02447, Korea)

Abstract

Scholars have emphasized the importance of supervisory feedback in improving individual performance. Subordinates benefit from clear communication of organizational goals and expected behaviors of employees, which are linked to the improvement of individual performance and organizational effectiveness. We examine the dynamic relationship between feedback on performance and individual performance, which is mediated by performance goal clarity. Given the potential influence of contextual factors on the relationship, we also test the moderation effect of autonomy on the relationship between performance goal clarity and individual performance. The data collected from the local government workforce in Korea were analyzed through structural equation modeling. The findings show that performance feedback is significantly and positively related to individual performance, mediated by performance goal clarity. In addition, the mediation effect of performance goal clarity was positively moderated by autonomy. The results imply that performance feedback can contribute to the improvement of individual performance by helping employees clearly understand the performance goals they need to accomplish. The higher levels of autonomy may promote the positive link between a clear understanding of performance goals and individual performance.

Suggested Citation

  • Soonae Park & Sungjoo Choi, 2020. "Performance Feedback, Goal Clarity, and Public Employees’ Performance in Public Organizations," Sustainability, MDPI, vol. 12(7), pages 1-18, April.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:7:p:3011-:d:343294
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/12/7/3011/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/12/7/3011/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. George A. Boyne, 2002. "Public and Private Management: What’s the Difference?," Journal of Management Studies, Wiley Blackwell, vol. 39(1), pages 97-122, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Tae-Soo Ha & Kuk-Kyoung Moon, 2023. "Distributive Justice, Goal Clarity, and Organizational Citizenship Behavior: The Moderating Role of Transactional and Transformational Leadership," Sustainability, MDPI, vol. 15(9), pages 1-20, April.
    2. Zia Ullah & Naveed Ahmad & Miklas Scholz & Bilal Ahmed & Ilyas Ahmad & Muhammad Usman, 2021. "Perceived Accuracy of Electronic Performance Appraisal Systems: The Case of a Non-for-Profit Organization from an Emerging Economy," Sustainability, MDPI, vol. 13(4), pages 1-16, February.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Carole RENTSCH & Matthias FINGER, 2014. "Yes, no, maybe: the ambiguous relationships between State-owned enterprises and States," Departmental Working Papers 2014-05, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
    2. Arundel, Anthony & Casali, Luca & Hollanders, Hugo, 2015. "How European public sector agencies innovate: The use of bottom-up, policy-dependent and knowledge-scanning innovation methods," Research Policy, Elsevier, vol. 44(7), pages 1271-1282.
    3. Leask, Anna, 2010. "Progress in visitor attraction research: Towards more effective management," Tourism Management, Elsevier, vol. 31(2), pages 155-166.
    4. Bilal Anwar & Zhongdong Xiao & Sharmin Akter & Ramiz-Ur Rehman, 2017. "Sustainable Urbanization and Development Goals Strategy through Public–Private Partnerships in a South-Asian Metropolis," Sustainability, MDPI, vol. 9(11), pages 1-26, October.
    5. Thi Cam Tu Luong & Ann Jorissen & Ine Paeleman, 2019. "Performance Measurement for Sustainability: Does Firm Ownership Matter," Sustainability, MDPI, vol. 11(16), pages 1-35, August.
    6. van der Voet, Joris, 2014. "The effectiveness and specificity of change management in a public organization: Transformational leadership and a bureaucratic organizational structure," European Management Journal, Elsevier, vol. 32(3), pages 373-382.
    7. Martin Warland, 2016. "What kinds of regional innovation systems occur around federal agencies?," Diskussionsschriften credresearchpaper10, Universitaet Bern, Departement Volkswirtschaft - CRED.
    8. Raake, Anke & Gleich, Ronald & Wald, Andreas, 2008. "Anwendungsstand und Erfolgsfaktoren von Kennzahlen- und Performance Measurement-Systemen in öffentlichen Unternehmen – Ergebnisse einer Studie im Öffentlichen Personennahverkehr," ZögU - Zeitschrift für öffentliche und gemeinwirtschaftliche Unternehmen, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 31(4), pages 408-426.
    9. Benedict C. Doepfer & André Habisch & Harald Pechlaner & Xenia-Isabel Poppe & Christoph Schwarz, 2016. "Entrepreneurship, shared values and the region - assessing the conditions for regional social performance of entrepreneurial behaviour," International Journal of Innovation and Regional Development, Inderscience Enterprises Ltd, vol. 7(1), pages 36-56.
    10. Giuliana Bronzoni Liberato & Marcelo Sanches Pagliarussi, 2008. "Disclosure de estratégia em relatórios anuais: a influência das dimensões culturais, do sistema legal e da governança corporativa em empresas de quatro países," Fucape Working Papers 03, Fucape Business School.
    11. Vahid Javidroozi & Hanifa Shah & Gerald Feldman, 2022. "Facilitating Smart City Development through Adaption of the Learnings from Enterprise Systems Integration," Sustainability, MDPI, vol. 14(7), pages 1-16, March.
    12. Marukan Hendrik & Bambang Supriyono & M.R. Khayrul Muluk & Mardiyono Mardiyono, 2018. "Assessing the Influence of Leadership on the Implementation of Good Governance in a New Autonomous Region," Public administration issues, Higher School of Economics, issue 6, pages 5-23.
    13. Porcher, Simon, 2017. "The ‘hidden costs’ of water provision: New evidence from the relationship between contracting-out and price in French water public services," Utilities Policy, Elsevier, vol. 48(C), pages 166-175.
    14. Simović Dragana, 2015. "Project Management in Development Aid Industry – Public vs. Private," Croatian International Relations Review, Sciendo, vol. 21(72), pages 167-197, February.
    15. Jan-Erik Johanson & Elias Pekkola & Päivi Husman, 2017. "Government Programme as a Strategy—The Finnish Experience," Administrative Sciences, MDPI, vol. 7(2), pages 1-15, May.
    16. Yongbeom Hur, 2018. "Testing Herzberg’s Two-Factor Theory of Motivation in the Public Sector: Is it Applicable to Public Managers?," Public Organization Review, Springer, vol. 18(3), pages 329-343, September.
    17. Marian W. Moszoro & Pablo T. Spiller, 2012. "Third-Party Opportunism and the Nature of Public Contracts," NBER Working Papers 18636, National Bureau of Economic Research, Inc.
    18. Roehrich, Jens K. & Lewis, Michael A. & George, Gerard, 2014. "Are public–private partnerships a healthy option? A systematic literature review," Social Science & Medicine, Elsevier, vol. 113(C), pages 110-119.
    19. Halit Karaxha, 2019. "The Importance of Implementing Changes in Organizations," Romanian Economic Journal, Department of International Business and Economics from the Academy of Economic Studies Bucharest, vol. 22(72), pages 25-36, June.
    20. Rowley, Jennifer, 2011. "e-Government stakeholders—Who are they and what do they want?," International Journal of Information Management, Elsevier, vol. 31(1), pages 53-62.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:12:y:2020:i:7:p:3011-:d:343294. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.