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Implications of Value Co-Creation in Green Hotels: The Moderating Effect of Trip Purpose and Generational Cohort

Author

Listed:
  • Mihaela Simona Moise

    (Departamento de Comercialización e Investigación de Mercados, Universitat de València, 46022 Valencia, Spain)

  • Irene Gil-Saura

    (Departamento de Comercialización e Investigación de Mercados, Universitat de València, 46022 Valencia, Spain)

  • María-Eugenia Ruiz-Molina

    (Departamento de Comercialización e Investigación de Mercados, Universitat de València, 46022 Valencia, Spain)

Abstract

Recently, great interest in value co-creation has been revealed among both academics and practitioners in the hotel sector. However, few studies are analyzing the consequences of co-creation behavior from the customer perspective in “green” (environmentally-friendly) hotels. This study explores the relationships between value co-creation and guest trust, satisfaction, and loyalty in the context of green hotels. Moreover, the role of trip purpose and generational cohort as moderating variables in these relationships is tested. The data are collected through a personal survey from 309 Spanish hotel guests, and the partial least square structural equation model (PLS-SEM) is employed to test the research hypotheses. The results of this study reveal that guest participation in the hotel’s process of value co-creation positively affects guests’ trust, satisfaction, and loyalty. Additionally, both trust and satisfaction are positively linked with customer loyalty. The findings here also suggest that only customers’ age moderates some of the relationships considered (i.e., trust–loyalty and satisfaction–loyalty). To practice, this study provides managerial implications to help hoteliers use value co-creation to develop competitive strategies that will generate more value for tourists due to the positive effects of these strategies on tourist trust, satisfaction, and loyalty.

Suggested Citation

  • Mihaela Simona Moise & Irene Gil-Saura & María-Eugenia Ruiz-Molina, 2020. "Implications of Value Co-Creation in Green Hotels: The Moderating Effect of Trip Purpose and Generational Cohort," Sustainability, MDPI, vol. 12(23), pages 1-20, November.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:23:p:9866-:d:450981
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    References listed on IDEAS

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    Cited by:

    1. María Eugenia Ruiz-Molina & Irene Gil-Saura & Gloria Berenguer-Contrí, 2021. "Introduction to Special Issue: Brand Equity, Satisfaction, and Word of Mouth," Sustainability, MDPI, vol. 13(22), pages 1-3, November.
    2. Lihong Chen & Habiba Halepoto & Chunhong Liu & Xinfeng Yan & Lijun Qiu, 2022. "Research on Influencing Mechanism of Fashion Brand Image Value Creation Based on Consumer Value Co-Creation and Experiential Value Perception Theory," Sustainability, MDPI, vol. 14(13), pages 1-21, June.
    3. Mariia Bordian & Irene Gil-Saura, 2021. "Do IMC and Ecological Knowledge Drive Value Co-Creation? The New Way to Loyalty in Hospitality," Sustainability, MDPI, vol. 13(19), pages 1-15, September.

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