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Restoring Trust Through the Co-Production of Public Services: A theoretical elaboration

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  • Fledderus
  • Brandsen
  • Honingh

Abstract

Co-production, the involvement of clients in the delivery of public services, is believed to foster trust. However, there is insufficient research on this topic to prove what is at present merely an assumption. This article gives theoretical insights into this relationship. First, it is identified that co-production relates to identification-based trust. Second, the most important theoretical mechanisms are identified that link the two concepts: increasing self-efficacy and the creation of trust networks. A third step is to move towards a more contingent perspective. This involves not only favourable conditions, but also obstructions to trust-building, such as crowding-out motivations and free-riding.

Suggested Citation

  • Fledderus & Brandsen & Honingh, 2014. "Restoring Trust Through the Co-Production of Public Services: A theoretical elaboration," Public Management Review, Taylor & Francis Journals, vol. 16(3), pages 424-443, April.
    • Handle: RePEc:taf:pubmgr:v:16:y:2014:i:3:p:424-443
    DOI: 10.1080/14719037.2013.848920
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    References listed on IDEAS

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    1. Woolcock, Michael & Narayan, Deepa, 2000. "Social Capital: Implications for Development Theory, Research, and Policy," The World Bank Research Observer, World Bank, vol. 15(2), pages 225-249, August.
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    Cited by:

    1. Alistair Cole & Julien S. Baker & Dionysios Stivas, 2021. "Trust, Transparency and Transnational Lessons from COVID-19," JRFM, MDPI, vol. 14(12), pages 1-15, December.
    2. Tina Jukić & Primož Pevcin & Jože Benčina & Mitja Dečman & Sanja Vrbek, 2019. "Collaborative Innovation in Public Administration: Theoretical Background and Research Trends of Co-Production and Co-Creation," Administrative Sciences, MDPI, vol. 9(4), pages 1-17, November.
    3. Lieve J. Hoeyberghs & Jos M. G. A. Schols & Dominique Verté & Nico Witte, 2020. "Psychological Frailty and Quality of Life of Community Dwelling Older People: a Qualitative Study," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 15(5), pages 1395-1412, November.
    4. Mihaela Simona Moise & Irene Gil-Saura & María-Eugenia Ruiz-Molina, 2020. "Implications of Value Co-Creation in Green Hotels: The Moderating Effect of Trip Purpose and Generational Cohort," Sustainability, MDPI, vol. 12(23), pages 1-20, November.
    5. Agustín León-Moreta, 2019. "Functional responsibilities of municipal government: Metropolitan disparities and instruments of intergovernmental management," Urban Studies, Urban Studies Journal Limited, vol. 56(12), pages 2585-2607, September.
    6. Rocco Palumbo & Stefania Vezzosi & Paola Picciolli & Alessandro Landini & Carmela Annarumma & Rosalba Manna, 2018. "Fostering organizational change through co-production. Insights from an Italian experience," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 15(3), pages 371-391, September.
    7. Mauro ROMANELLI, 2017. "Rethinking Public Organizations as Knowledge-Oriented and Technology-Driven Organizations," Management Dynamics in the Knowledge Economy, College of Management, National University of Political Studies and Public Administration, vol. 5(4), pages 559-576, December.

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