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“So, Why Were You Late Again?”: Social Account’s Influence on the Behavioral Transgression of Being Late to a Meeting

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Listed:
  • Joseph A. Allen

    (Rocky Mountain Center for Occupational and Environmental Health, University of Utah, Salt Lake City, UT 84111, USA)

  • Emilee Eden

    (Rocky Mountain Center for Occupational and Environmental Health, University of Utah, Salt Lake City, UT 84111, USA)

  • Katherine C. Castro

    (Rocky Mountain Center for Occupational and Environmental Health, University of Utah, Salt Lake City, UT 84111, USA)

  • McKaylee Smith

    (Rocky Mountain Center for Occupational and Environmental Health, University of Utah, Salt Lake City, UT 84111, USA)

  • Joseph E. Mroz

    (The Auto Club Group, Dearborn, MI 48120, USA)

Abstract

People often offer an excuse or an apology after they do something wrong in an attempt to mitigate any potential negative consequences. In this paper, we examine how individuals employ social accounts when explaining their interpersonal transgression of meeting lateness to others in actual work settings. We examined the different combinations of social accounts and the social outcomes (forgiveness, helping behaviors, and intentions to continue interaction) of being late to a meeting. Across two studies using complementary experimental and survey methods, we found that a majority of late arrivers’ explanations included remorse and that including remorse significantly influences helping behaviors. Furthermore, we found no interaction between excuses and offering remorse. Implications of these findings and future directions are discussed.

Suggested Citation

  • Joseph A. Allen & Emilee Eden & Katherine C. Castro & McKaylee Smith & Joseph E. Mroz, 2023. "“So, Why Were You Late Again?”: Social Account’s Influence on the Behavioral Transgression of Being Late to a Meeting," Merits, MDPI, vol. 3(3), pages 1-19, July.
    • Handle: RePEc:gam:jmerit:v:3:y:2023:i:3:p:27-477:d:1190300
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    References listed on IDEAS

    as
    1. Landers, Richard N. & Behrend, Tara S., 2015. "An Inconvenient Truth: Arbitrary Distinctions Between Organizational, Mechanical Turk, and Other Convenience Samples," Industrial and Organizational Psychology, Cambridge University Press, vol. 8(2), pages 142-164, June.
    2. Fehr, Ryan & Gelfand, Michele J., 2010. "When apologies work: How matching apology components to victims' self-construals facilitates forgiveness," Organizational Behavior and Human Decision Processes, Elsevier, vol. 113(1), pages 37-50, September.
    3. David Boyd, 2011. "Art and Artifice in Public Apologies," Journal of Business Ethics, Springer, vol. 104(3), pages 299-309, December.
    4. Albert Satorra & Peter Bentler, 2010. "Ensuring Positiveness of the Scaled Difference Chi-square Test Statistic," Psychometrika, Springer;The Psychometric Society, vol. 75(2), pages 243-248, June.
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