How can ethical brands respond to service failures? Understanding how moral identity motivates compensation preferences through self-consistency and social approval
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DOI: 10.1016/j.jbusres.2018.07.042
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- Vilasanti da Luz, Victoria & Mantovani, Danielle & Nepomuceno, Marcelo Vinhal, 2020. "Matching green messages with brand positioning to improve brand evaluation," Journal of Business Research, Elsevier, vol. 119(C), pages 25-40.
- Angela Madan & Mihai-Ioan Roșca & Adrian Apostol, 2022. "A Holistic Concept based on Modern Influential Techniques of Integrated Marketing Communication: A Country Image Model," Journal of Emerging Trends in Marketing and Management, The Bucharest University of Economic Studies, vol. 1(1), pages 71-90, November.
- Kulow, Katina & Kwon, Mina & Barone, Michael J., 2021. "Does seeing bad make you do good? How witnessing retail transgressions influence responses to cause marketing offers," Journal of Business Research, Elsevier, vol. 132(C), pages 680-692.
- Ramona Demasi & Christian Voegtlin, 2023. "When the Private and the Public Self Don’t Align: The Role of Discrepant Moral Identity Dimensions in Processing Inconsistent CSR Information," Journal of Business Ethics, Springer, vol. 187(1), pages 73-96, September.
- Confente, Ilenia & Scarpi, Daniele & Russo, Ivan, 2020. "Marketing a new generation of bio-plastics products for a circular economy: The role of green self-identity, self-congruity, and perceived value," Journal of Business Research, Elsevier, vol. 112(C), pages 431-439.
- Aboelenien, Aya & Arsel, Zeynep, 2024. "The shaping of marketplace moral sentiments," Journal of Business Research, Elsevier, vol. 182(C).
- Hu, Xin & He, Liuyi & Liu, Junjun, 2022. "The power of beauty: Be your ideal self in online reviews—an empirical study based on face detection," Journal of Retailing and Consumer Services, Elsevier, vol. 67(C).
- Omar S. Itani & Nawar N. Chaker, 2022. "Harnessing the Power Within: The Consequences of Salesperson Moral Identity and the Moderating Role of Internal Competitive Climate," Journal of Business Ethics, Springer, vol. 181(4), pages 847-871, December.
- Lihong Chen & Habiba Halepoto & Chunhong Liu & Naveeta Kumari & Xinfeng Yan & Qinying Du & Hafeezullah Memon, 2021. "Relationship Analysis among Apparel Brand Image, Self-Congruity, and Consumers’ Purchase Intention," Sustainability, MDPI, vol. 13(22), pages 1-15, November.
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Keywords
Moral identity; Compensation; Ethical brands; Customers;All these keywords.
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