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Art and Artifice in Public Apologies

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  • David Boyd

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  • David Boyd, 2011. "Art and Artifice in Public Apologies," Journal of Business Ethics, Springer, vol. 104(3), pages 299-309, December.
    • Handle: RePEc:kap:jbuset:v:104:y:2011:i:3:p:299-309
    DOI: 10.1007/s10551-011-0915-9
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    References listed on IDEAS

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    1. Fehr, Ryan & Gelfand, Michele J., 2010. "When apologies work: How matching apology components to victims' self-construals facilitates forgiveness," Organizational Behavior and Human Decision Processes, Elsevier, vol. 113(1), pages 37-50, September.
    2. Engerman, Stanley L., 2009. "Apologies, Regrets, and Reparations," European Review, Cambridge University Press, vol. 17(3-4), pages 593-610, October.
    3. William P. Bottom & Kevin Gibson & Steven E. Daniels & J. Keith Murnighan, 2002. "When Talk Is Not Cheap: Substantive Penance and Expressions of Intent in Rebuilding Cooperation," Organization Science, INFORMS, vol. 13(5), pages 497-513, October.
    Full references (including those not matched with items on IDEAS)

    Citations

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    Cited by:

    1. Nicholas DiFonzo & Anthony Alongi & Paul Wiele, 2020. "Apology, Restitution, and Forgiveness After Psychological Contract Breach," Journal of Business Ethics, Springer, vol. 161(1), pages 53-69, January.
    2. Philip Linsley & Richard Slack, 2013. "Crisis Management and an Ethic of Care: The Case of Northern Rock Bank," Journal of Business Ethics, Springer, vol. 113(2), pages 285-295, March.
    3. Aslam, Haris & Wanke, Peter & Khalid, Amna & Roubaud, David & Waseem, Maimoona & Chiappetta Jabbour, Charbel Jose & Grebinevych, Oksana & Lopes de Sousa Jabbour, Ana Beatriz, 2022. "A scenario-based experimental study of buyer supplier relationship commitment in the context of a psychological contract breach: Implications for supply chain management," International Journal of Production Economics, Elsevier, vol. 249(C).
    4. Krista Hill & David Boyd, 2015. "Who Should Apologize When an Employee Transgresses? Source Effects on Apology Effectiveness," Journal of Business Ethics, Springer, vol. 130(1), pages 163-170, August.
    5. Joseph A. Allen & Emilee Eden & Katherine C. Castro & McKaylee Smith & Joseph E. Mroz, 2023. "“So, Why Were You Late Again?”: Social Account’s Influence on the Behavioral Transgression of Being Late to a Meeting," Merits, MDPI, vol. 3(3), pages 1-19, July.
    6. Saif Mir & Misty Blessley & Zach Zacharia & John Aloysius, 2022. "Mending fences in a buyer–supplier relationship: The role of justice in relationship restoration," Journal of Supply Chain Management, Institute for Supply Management, vol. 58(3), pages 23-46, July.

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