IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v19y2022i14p8761-d865973.html
   My bibliography  Save this article

Incidence of Leader–Member Exchange Quality, Communication Satisfaction, and Employee Work Engagement on Self-Evaluated Work Performance

Author

Listed:
  • Zuleima Santalla-Banderali

    (School of Psychology, Universidad Espíritu Santo, Samborondón 092301, Ecuador)

  • Jesús M. Alvarado

    (Psychobiology & Behavioral Sciences Methods Department, Faculty of Psychology, Complutense University of Madrid, 28223 Madrid, Spain)

Abstract

Within the scope of the Theory of Demands and Labor Resources, the Healthy & Resilient Organizations (HERO) Model, and the Leader–Member Exchange (LMX) Theory, this research contrasts a mediation model in which evidence on the factors that affect work performance is integrated, thus establishing the direct and indirect relationships between LMX quality, communication satisfaction, employee work engagement, and self-rated work performance. A total of 488 workers participated in this research. Adequate goodness of fit was found in the model (χ2 = 3876.996, df = 3715, p = 0.031; χ2/ df = 1.044; CFI = 0.999; TLI = 0.999; SRMR = 0.056; RMSEA = 0.010): the LMX–work performance relationship is mediated by communication satisfaction and work engagement, whereas the LMX–work engagement relationship is mediated by communication satisfaction. This has led to the conclusion that, as employees consider the relationship with their superiors to be of higher quality, the satisfaction they experience in terms of organizational communication increases, and as organizational communication satisfaction increases, the extent to which employees feel more vigorous, involved and concentrated, and absorbed by work also increases, which, in turn, leads them to perceive their work performance to be higher.

Suggested Citation

  • Zuleima Santalla-Banderali & Jesús M. Alvarado, 2022. "Incidence of Leader–Member Exchange Quality, Communication Satisfaction, and Employee Work Engagement on Self-Evaluated Work Performance," IJERPH, MDPI, vol. 19(14), pages 1-22, July.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:14:p:8761-:d:865973
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/19/14/8761/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1660-4601/19/14/8761/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Weijters, Bert & Cabooter, Elke & Schillewaert, Niels, 2010. "The effect of rating scale format on response styles: The number of response categories and response category labels," International Journal of Research in Marketing, Elsevier, vol. 27(3), pages 236-247.
    2. Beatriz Martín-del-Río & Marie-Carmen Neipp & Adrián García-Selva & Angel Solanes-Puchol, 2021. "Positive Organizational Psychology: A Bibliometric Review and Science Mapping Analysis," IJERPH, MDPI, vol. 18(10), pages 1-17, May.
    3. Rabindra Kumar Pradhan & Lalatendu Kesari Jena, 2017. "Employee Performance at Workplace: Conceptual Model and Empirical Validation," Business Perspectives and Research, , vol. 5(1), pages 69-85, January.
    4. Mine M. AFACAN FINDIKLI, 2015. "Exploring the Consequences of Work Engagement: Relations Among OCB-I, LMX and Team Work Performance," Ege Academic Review, Ege University Faculty of Economics and Administrative Sciences, vol. 15(2), pages 229-238.
    5. Linda Koopmans & Claire Bernaards & Vincent Hildebrandt & Stef van Buuren & Allard J. van der Beek & Henrica C.W. de Vet, 2013. "Development of an individual work performance questionnaire," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 62(1), pages 6-28, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Nadia Abdelhamid Abdelmegeed Abdelwahed & Mohammed A. Al Doghan, 2023. "Developing Employee Productivity and Performance through Work Engagement and Organizational Factors in an Educational Society," Societies, MDPI, vol. 13(3), pages 1-18, March.
    2. Andrieli Fátima Paz Nunes & Deoclécio Junior Cardoso Silva & Beatriz Leite Gustmann Castro & Vânia Medianeira Flores Costa & Luis Felipe Dias Lopes & Gean Carlos Tomazzoni & Claudimar Pereira Veiga, 2023. "Evaluation based on organizational attachments and work performance," SN Business & Economics, Springer, vol. 3(1), pages 1-19, January.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Thomas Dolmark & Osama Sohaib & Ghassan Beydoun & Kai Wu, 2021. "The Effect of Individual’s Technological Belief and Usage on Their Absorptive Capacity towards Their Learning Behaviour in Learning Environment," Sustainability, MDPI, vol. 13(2), pages 1-17, January.
    2. Eline Moens & Louis Lippens & Philippe Sterkens & Johannes Weytjens & Stijn Baert, 2022. "The COVID-19 crisis and telework: a research survey on experiences, expectations and hopes," The European Journal of Health Economics, Springer;Deutsche Gesellschaft für Gesundheitsökonomie (DGGÖ), vol. 23(4), pages 729-753, June.
    3. Giulia Casu & Marco Giovanni Mariani & Rita Chiesa & Dina Guglielmi & Paola Gremigni, 2021. "The Role of Organizational Citizenship Behavior and Gender between Job Satisfaction and Task Performance," IJERPH, MDPI, vol. 18(18), pages 1-15, September.
    4. Stylos, Nikolaos & Vassiliadis, Chris A. & Bellou, Victoria & Andronikidis, Andreas, 2016. "Destination images, holistic images and personal normative beliefs: Predictors of intention to revisit a destination," Tourism Management, Elsevier, vol. 53(C), pages 40-60.
    5. Elke Cabooter & Bert Weijters & Alain Beuckelaer & Eldad Davidov, 2017. "Is extreme response style domain specific? Findings from two studies in four countries," Quality & Quantity: International Journal of Methodology, Springer, vol. 51(6), pages 2605-2622, November.
    6. Nasser Saad Al Kahtani & Sulphey M. M., 2022. "A Study on How Psychological Capital, Social Capital, Workplace Wellbeing, and Employee Engagement Relate to Task Performance," SAGE Open, , vol. 12(2), pages 21582440221, May.
    7. Mohammad Akramin Sakirun & Oscar Dousin, 2022. "Conceptualizing the Relationship between Stress, Job Satisfaction and Job Performance Using the Job Demand Control Support Theory: The Case of Firefighters in Malaysia," International Journal of Human Resource Studies, Macrothink Institute, vol. 12(1), pages 114-114, December.
    8. Sandra Cortés & Soledad Burgos & Héctor Adaros & Boris Lucero & Lesliam Quirós-Alcalá, 2021. "Environmental Health Risk Perception: Adaptation of a Population-Based Questionnaire from Latin America," IJERPH, MDPI, vol. 18(16), pages 1-13, August.
    9. Stylos, Nikolaos & Bellou, Victoria & Andronikidis, Andreas & Vassiliadis, Chris A., 2017. "Linking the dots among destination images, place attachment, and revisit intentions: A study among British and Russian tourists," Tourism Management, Elsevier, vol. 60(C), pages 15-29.
    10. Shaker H. Alnawfleh, 2020. "Effect of Training and Development on Employee Performance in the Aqaba Special Economic Zone Authority," Journal of Business & Management (COES&RJ-JBM), , vol. 8(1), pages 20-34, January.
    11. Marcella Corduas & Alfonso Piscitelli, 2017. "Modeling university student satisfaction: the case of the humanities and social studies degree programs," Quality & Quantity: International Journal of Methodology, Springer, vol. 51(2), pages 617-628, March.
    12. Werner Bönte & Sandro Lombardo & Diemo Urbig, 2016. "Economics meets Psychology:Experimental and self-reported Measures of Individual Competitiveness," Schumpeter Discussion Papers SDP16006, Universitätsbibliothek Wuppertal, University Library.
    13. Pavel Stanciu & Daniela Mihaela Neamțu & Iulian Alexandru Condratov & Cristian-Valentin Hapenciuc & Ruxandra Bejinaru, 2023. "Dynamics of Teleworking and Impact on Stakeholders in the Current Pandemic Context," Sustainability, MDPI, vol. 15(9), pages 1-21, April.
    14. Paola Annoni & Nicholas Charron, 2019. "Measurement Assessment in Cross-Country Comparative Analysis: Rasch Modelling on a Measure of Institutional Quality," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 141(1), pages 31-60, January.
    15. Gerhard Tutz & Moritz Berger, 2016. "Response Styles in Rating Scales," Journal of Educational and Behavioral Statistics, , vol. 41(3), pages 239-268, June.
    16. Maria Bano & Dr. Muhammad Nawaz & Touseef Ahmad & Fatima Ejaz, 2023. "The Performance of Small and Medium Sized Enterprises (SMEs) in Punjab: A Moderating Role of Corporate Image," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 12(3), pages 650-666.
    17. Tahrir Jaber & Elin M. Oftedal, 2020. "Legitimacy for Sustainability: A Case of A Strategy Change for An Oil and Gas Company," Sustainability, MDPI, vol. 12(2), pages 1-19, January.
    18. Loosveldt Geert & Beullens Koen, 2017. "Interviewer Effects on Non-Differentiation and Straightlining in the European Social Survey," Journal of Official Statistics, Sciendo, vol. 33(2), pages 409-426, June.
    19. Davide Giacomini & Anna Simonetto, 2020. "How Mayors Perceive the Influence of Social Media on the Policy Cycle," Public Organization Review, Springer, vol. 20(4), pages 735-752, December.
    20. Rabindra Kumar Pradhan & Madhusmita Panda, 2021. "Human Resource Empowerment: Development and Validation of a Measurement Tool," Global Business Review, International Management Institute, vol. 22(4), pages 1019-1037, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:19:y:2022:i:14:p:8761-:d:865973. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.