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Impact of Crisis Line Volunteering on Mental Wellbeing and the Associated Factors: A Systematic Review

Author

Listed:
  • Renate Willems

    (Research Center Innovations in Care; Rotterdam University of Applied Science, 3015EK Rotterdam, The Netherlands)

  • Constance Drossaert

    (Department of Psychology, Health and Technology, University of Twente, 7522 NB Enschede, The Netherlands)

  • Patricia Vuijk

    (Research Center Innovations in Care; Rotterdam University of Applied Science, 3015EK Rotterdam, The Netherlands)

  • Ernst Bohlmeijer

    (Department of Psychology, Health and Technology, University of Twente, 7522 NB Enschede, The Netherlands)

Abstract

Crisis line services, operated by volunteers, have been proven to be effective in decreasing psychological pain and preventing suicidality. Although working at the crisis line may be rewarding, for some the confrontation with highly complex topics (i.e., suicidality, abuse, and loneliness) in combination with inappropriate calls (i.e., sexually abusive calls), may lead to distress or vicarious trauma. The aim of this paper is to systematically review the studies that have examined mental wellbeing of crisis line volunteers and the factors associated with it. Thirteen published empirical studies on the topic were found. These showed that crisis line volunteers are at increased risk of declined mental wellbeing. However, a wide range of operationalizations were used and most studies did not use validated instruments. On the other hand, studies showed that many volunteers experience satisfaction and gratification from their work. This review gives insight into some of the work-related, organization-related, and volunteer-related factors that may be associated with the decrease of mental wellbeing. More high quality, comprehensive, and quantitative research using validated instruments is urgently needed to assess the impact of the work on mental wellbeing and the relative impact of influencing factors.

Suggested Citation

  • Renate Willems & Constance Drossaert & Patricia Vuijk & Ernst Bohlmeijer, 2020. "Impact of Crisis Line Volunteering on Mental Wellbeing and the Associated Factors: A Systematic Review," IJERPH, MDPI, vol. 17(5), pages 1-22, March.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:5:p:1641-:d:327958
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    References listed on IDEAS

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    1. Anna GW Nolte & Charlene Downing & Annie Temane & Marie Hastings‐Tolsma, 2017. "Compassion fatigue in nurses: A metasynthesis," Journal of Clinical Nursing, John Wiley & Sons, vol. 26(23-24), pages 4364-4378, December.
    2. Antonopoulou, P. & Killian, M. & Forrester, D., 2017. "Levels of stress and anxiety in child and family social work: Workers' perceptions of organizational structure, professional support and workplace opportunities in Children's Services in the UK," Children and Youth Services Review, Elsevier, vol. 76(C), pages 42-50.
    3. Frederick Sundram & Thanikknath Corattur & Christine Dong & Kelly Zhong, 2018. "Motivations, Expectations and Experiences in Being a Mental Health Helplines Volunteer," IJERPH, MDPI, vol. 15(10), pages 1-13, September.
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    Cited by:

    1. Diego De Leo & Marta Torres & Andrea Viecelli Giannotti & Josephine Zammarrelli & Laura Tassara & Michela D’Ambros, 2022. "Supporting Traumatic Grief: A Qualitative Analysis of Helper’s Lived Experience," IJERPH, MDPI, vol. 19(23), pages 1-12, November.
    2. Aoife Cooney & Darragh McCashin, 2023. "Experiences and wellbeing of Samaritans crisis line volunteers in Ireland during the COVID-19 pandemic: A qualitative study," International Journal of Social Psychiatry, , vol. 69(2), pages 322-333, March.
    3. Renate Willems & Constance Drossaert & Peter ten Klooster & Harald Miedema & Ernst Bohlmeijer, 2021. "The Role of Self-Compassion in the Job Demands-Resources Model, an Explorative Study among Crisis Line Volunteers," IJERPH, MDPI, vol. 18(18), pages 1-17, September.

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