IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v17y2020i5p1641-d327958.html
   My bibliography  Save this article

Impact of Crisis Line Volunteering on Mental Wellbeing and the Associated Factors: A Systematic Review

Author

Listed:
  • Renate Willems

    (Research Center Innovations in Care; Rotterdam University of Applied Science, 3015EK Rotterdam, The Netherlands)

  • Constance Drossaert

    (Department of Psychology, Health and Technology, University of Twente, 7522 NB Enschede, The Netherlands)

  • Patricia Vuijk

    (Research Center Innovations in Care; Rotterdam University of Applied Science, 3015EK Rotterdam, The Netherlands)

  • Ernst Bohlmeijer

    (Department of Psychology, Health and Technology, University of Twente, 7522 NB Enschede, The Netherlands)

Abstract

Crisis line services, operated by volunteers, have been proven to be effective in decreasing psychological pain and preventing suicidality. Although working at the crisis line may be rewarding, for some the confrontation with highly complex topics (i.e., suicidality, abuse, and loneliness) in combination with inappropriate calls (i.e., sexually abusive calls), may lead to distress or vicarious trauma. The aim of this paper is to systematically review the studies that have examined mental wellbeing of crisis line volunteers and the factors associated with it. Thirteen published empirical studies on the topic were found. These showed that crisis line volunteers are at increased risk of declined mental wellbeing. However, a wide range of operationalizations were used and most studies did not use validated instruments. On the other hand, studies showed that many volunteers experience satisfaction and gratification from their work. This review gives insight into some of the work-related, organization-related, and volunteer-related factors that may be associated with the decrease of mental wellbeing. More high quality, comprehensive, and quantitative research using validated instruments is urgently needed to assess the impact of the work on mental wellbeing and the relative impact of influencing factors.

Suggested Citation

  • Renate Willems & Constance Drossaert & Patricia Vuijk & Ernst Bohlmeijer, 2020. "Impact of Crisis Line Volunteering on Mental Wellbeing and the Associated Factors: A Systematic Review," IJERPH, MDPI, vol. 17(5), pages 1-22, March.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:5:p:1641-:d:327958
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/17/5/1641/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1660-4601/17/5/1641/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Anna GW Nolte & Charlene Downing & Annie Temane & Marie Hastings‐Tolsma, 2017. "Compassion fatigue in nurses: A metasynthesis," Journal of Clinical Nursing, John Wiley & Sons, vol. 26(23-24), pages 4364-4378, December.
    2. Frederick Sundram & Thanikknath Corattur & Christine Dong & Kelly Zhong, 2018. "Motivations, Expectations and Experiences in Being a Mental Health Helplines Volunteer," IJERPH, MDPI, vol. 15(10), pages 1-13, September.
    3. Antonopoulou, P. & Killian, M. & Forrester, D., 2017. "Levels of stress and anxiety in child and family social work: Workers' perceptions of organizational structure, professional support and workplace opportunities in Children's Services in the UK," Children and Youth Services Review, Elsevier, vol. 76(C), pages 42-50.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Diego De Leo & Marta Torres & Andrea Viecelli Giannotti & Josephine Zammarrelli & Laura Tassara & Michela D’Ambros, 2022. "Supporting Traumatic Grief: A Qualitative Analysis of Helper’s Lived Experience," IJERPH, MDPI, vol. 19(23), pages 1-12, November.
    2. Aoife Cooney & Darragh McCashin, 2023. "Experiences and wellbeing of Samaritans crisis line volunteers in Ireland during the COVID-19 pandemic: A qualitative study," International Journal of Social Psychiatry, , vol. 69(2), pages 322-333, March.
    3. Renate Willems & Constance Drossaert & Peter ten Klooster & Harald Miedema & Ernst Bohlmeijer, 2021. "The Role of Self-Compassion in the Job Demands-Resources Model, an Explorative Study among Crisis Line Volunteers," IJERPH, MDPI, vol. 18(18), pages 1-17, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. María Dolores Ruiz‐Fernández & Juan Diego Ramos‐Pichardo & Olivia Ibáñez‐Masero & José Cabrera‐Troya & María Inés Carmona‐Rega & Ángela María Ortega‐Galán, 2020. "Compassion fatigue, burnout, compassion satisfaction and perceived stress in healthcare professionals during the COVID‐19 health crisis in Spain," Journal of Clinical Nursing, John Wiley & Sons, vol. 29(21-22), pages 4321-4330, November.
    2. Boonzaaier, Emma & Truter, Elmien & Fouché, Ansie, 2021. "Occupational risk factors in child protection social work: A scoping review," Children and Youth Services Review, Elsevier, vol. 123(C).
    3. Beer, Oliver W.J. & Phillips, Rebecca & Letson, Megan M. & Wolf, Kathryn G., 2021. "Personal and professional impacts of work-related stress alleviation strategies among child welfare workers in child advocacy center settings," Children and Youth Services Review, Elsevier, vol. 122(C).
    4. Gulliver, Amelia & Pike, Georgia & Banfield, Michelle & Morse, Alyssa R. & Katruss, Natasha & Valerius, Harley & Pescud, Melanie & McMaster, Mitchell & West, Susan, 2021. "The Music Engagement Program for people with Alzheimer’s disease and dementia: Pilot feasibility trial outcomes," Evaluation and Program Planning, Elsevier, vol. 87(C).
    5. Sylvie Vincent-Höper & Julia C. Lengen & Maren Kersten & Sabine Gregersen, 2020. "Analysis of Job-Related Demands and Resources in Ambulatory Youth Welfare Services: A Qualitative and Quantitative Approach," IJERPH, MDPI, vol. 17(8), pages 1-16, April.
    6. Rodolfo Buselli & Martina Corsi & Sigrid Baldanzi & Martina Chiumiento & Elena Del Lupo & Valerio Dell'Oste & Carlo Antonio Bertelloni & Gabriele Massimetti & Liliana Dell’Osso & Alfonso Cristaudo & C, 2020. "Professional Quality of Life and Mental Health Outcomes among Health Care Workers Exposed to Sars-Cov-2 (Covid-19)," IJERPH, MDPI, vol. 17(17), pages 1-12, August.
    7. Giesbrecht, Melissa & Stajduhar, Kelli I. & Cloutier, Denise & Dujela, Carren, 2021. "“We are to be like machines…fill the bed before it gets cold”: Exploring the emotional geographies of healthcare providers caring for dying residents in long-term care facilities," Social Science & Medicine, Elsevier, vol. 272(C).
    8. Jalal Alharbi & Debra Jackson & Kim Usher, 2020. "Personal characteristics, coping strategies, and resilience impact on compassion fatigue in critical care nurses: A cross‐sectional study," Nursing & Health Sciences, John Wiley & Sons, vol. 22(1), pages 20-27, March.
    9. Aboagye, Michael Osei & Qin, Jinliang & Qayyum, Abdul & Antwi, Collins Opoku & Jababu, Yasin & Affum-Osei, Emmanuel, 2018. "Teacher burnout in pre-schools: A cross-cultural factorial validity, measurement invariance and latent mean comparison of the Maslach Burnout Inventory, Educators Survey (MBI-ES)," Children and Youth Services Review, Elsevier, vol. 94(C), pages 186-197.
    10. Griffiths, Austin & Royse, David & Walker, Robert, 2018. "Stress among child protective service workers: Self-reported health consequences," Children and Youth Services Review, Elsevier, vol. 90(C), pages 46-53.
    11. Huangjuan Liu & Yiqiang Zhu & Yalan Li, 2023. "Multiple Network Effects: “Individual-Organization Social Interaction” Model on China’s Sustainable Voluntary Service Supply Mechanism," Sustainability, MDPI, vol. 15(13), pages 1-16, July.
    12. Susan M. Jack & Michelle L. Munro‐Kramer & Jessica R. Williams & Donna Schminkey & Elizabeth Tomlinson & Larissa Jennings Mayo‐Wilson & Caroline Bradbury‐Jones & Jacquelyn C. Campbell, 2021. "Recognising and responding to intimate partner violence using telehealth: Practical guidance for nurses and midwives," Journal of Clinical Nursing, John Wiley & Sons, vol. 30(3-4), pages 588-602, February.
    13. Carmel Bond & Gemma Stacey & Sarah Field‐Richards & Patrick Callaghan & Philip Keeley & Joanne Lymn & Sarah Redsell & Helen Spiby, 2018. "The concept of compassion within UK media‐generated discourse: A corpus‐informed analysis," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(15-16), pages 3081-3090, August.
    14. Aoife Cooney & Darragh McCashin, 2023. "Experiences and wellbeing of Samaritans crisis line volunteers in Ireland during the COVID-19 pandemic: A qualitative study," International Journal of Social Psychiatry, , vol. 69(2), pages 322-333, March.
    15. Samantha Jakimowicz & Lin Perry & Joanne Lewis, 2018. "Insights on compassion and patient‐centred nursing in intensive care: A constructivist grounded theory," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(7-8), pages 1599-1611, April.
    16. José Ángel Martínez-López & Cristina Lázaro-Pérez & José Gómez-Galán, 2021. "Predictors of Burnout in Social Workers: The COVID-19 Pandemic as a Scenario for Analysis," IJERPH, MDPI, vol. 18(10), pages 1-14, May.
    17. Irit Shahar & Irit Asher & Merav Ben Natan, 2019. "Compassion fatigue among nurses working in a long‐term care facility: The Israeli experience," Nursing & Health Sciences, John Wiley & Sons, vol. 21(3), pages 291-296, September.
    18. Osamu Murakami & Kanae Kanda & Nlandu Roger Ngatu & Tomohiro Hirao, 2021. "Relationship between Willingness and Psychological Characteristics of Suicide Prevention Telephone Counselors: A Retrospective Observational Study," IJERPH, MDPI, vol. 18(18), pages 1-10, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:17:y:2020:i:5:p:1641-:d:327958. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.