IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v18y2021i12p6331-d573330.html
   My bibliography  Save this article

Protecting Nurses from Mistreatment by Patients: A Cross-Sectional Study on the Roles of Emotional Contagion Susceptibility and Emotional Regulation Ability

Author

Listed:
  • Bing Liu

    (School of Management, Shandong University, Jinan 250100, China)

  • Naixin Zhu

    (School of Management, Shandong University, Jinan 250100, China)

  • Huijuan Wang

    (School of Management, Shandong University, Jinan 250100, China)

  • Fengyu Li

    (School of Management, Shandong University, Jinan 250100, China)

  • Chenghao Men

    (School of Management, Shandong University, Jinan 250100, China)

Abstract

In recent years, patient mistreatment of healthcare workers, especially nurses, has been frequent, endangering the interests of organizations while also threatening nurses’ own development. This study aims to examine from the perspective of nurses’ personal interests whether mistreatment by patients decreases nurses’ workplace well-being and career commitment, and how their susceptibility to emotional contagion and emotional regulation ability might mitigate these negative effects. This study adopted a cross-sectional study design (data were collected through self-reported questionnaires with a two-month time lag between the months of August–October 2017). A total of 289 nurses from three hospitals in Shandong province, China, were recruited to participate in our study. The results reveal that mistreatment by patients is negatively related to nurses’ workplace well-being and career commitment. Emotional contagion susceptibility moderates the relationships between mistreatment by patients and career commitment, while there is no significant buffering effect of mistreatment by patients on workplace well-being. Emotional regulation ability moderates the relationships between mistreatment by patients and both workplace well-being and career commitment. These results suggest that improvements in nurses’ emotional regulation ability and susceptibility to emotional contagion can alleviate the harmful impacts of mistreatment by patients.

Suggested Citation

  • Bing Liu & Naixin Zhu & Huijuan Wang & Fengyu Li & Chenghao Men, 2021. "Protecting Nurses from Mistreatment by Patients: A Cross-Sectional Study on the Roles of Emotional Contagion Susceptibility and Emotional Regulation Ability," IJERPH, MDPI, vol. 18(12), pages 1-17, June.
    • Handle: RePEc:gam:jijerp:v:18:y:2021:i:12:p:6331-:d:573330
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/18/12/6331/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1660-4601/18/12/6331/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Anja Schablon & Dana Wendeler & Agnessa Kozak & Albert Nienhaus & Susanne Steinke, 2018. "Prevalence and Consequences of Aggression and Violence towards Nursing and Care Staff in Germany—A Survey," IJERPH, MDPI, vol. 15(6), pages 1-18, June.
    2. Nan Tang & Louise E. Thomson, 2019. "Workplace Violence in Chinese Hospitals: The Effects of Healthcare Disturbance on the Psychological Well-Being of Chinese Healthcare Workers," IJERPH, MDPI, vol. 16(19), pages 1-14, September.
    3. Teris Cheung & Paul H. Lee & Paul S. F. Yip, 2017. "Workplace Violence toward Physicians and Nurses: Prevalence and Correlates in Macau," IJERPH, MDPI, vol. 14(8), pages 1-15, August.
    4. Wei-Quan Lin & Jiang Wu & Le-Xin Yuan & Sheng-Chao Zhang & Meng-Juan Jing & Hui-Shan Zhang & Jia-Li Luo & Yi-Xiong Lei & Pei-Xi Wang, 2015. "Workplace Violence and Job Performance among Community Healthcare Workers in China: The Mediator Role of Quality of Life," IJERPH, MDPI, vol. 12(11), pages 1-15, November.
    5. Xiaoyang Ni & Haojie Zhou & Weiming Chen, 2020. "Addition of an Emotionally Stable Node in the SOSa-SPSa Model for Group Emotional Contagion of Panic in Public Health Emergency: Implications for Epidemic Emergency Responses," IJERPH, MDPI, vol. 17(14), pages 1-16, July.
    6. Peihang Sun & Xue Zhang & Yihua Sun & Hongkun Ma & Mingli Jiao & Kai Xing & Zheng Kang & Ning Ning & Yapeng Fu & Qunhong Wu & Mei Yin, 2017. "Workplace Violence against Health Care Workers in North Chinese Hospitals: A Cross-Sectional Survey," IJERPH, MDPI, vol. 14(1), pages 1-10, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Cynthia Atamba & John Kipngetich Mosonik & David Stuckler & Lincoln Jisuvei Sungu & Cornelia Melinda Adi Santoso & Halima Habuba Mohamed, 2023. "Impact of Workplace Mistreatment on Employees’ Health and Well-Being in Chinese Firms: A Systematic Review," SAGE Open, , vol. 13(4), pages 21582440231, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Meiqi Wang & Haipeng Wang & Zhen Wei & Yifan Wang & Long Sun, 2022. "Association between Workplace Violence and Depressive Symptoms among Primary Healthcare Professionals in Shandong, China: Meaning in Life as a Moderator," IJERPH, MDPI, vol. 19(22), pages 1-12, November.
    2. Yi-Lu Li & Rui-Qi Li & Dan Qiu & Shui-Yuan Xiao, 2020. "Prevalence of Workplace Physical Violence against Health Care Professionals by Patients and Visitors: A Systematic Review and Meta-Analysis," IJERPH, MDPI, vol. 17(1), pages 1-19, January.
    3. Nicola Magnavita & Igor Meraglia, 2024. "Poor Work Ability Is Associated with Workplace Violence in Nurses: A Two-Wave Panel Data Analysis," IJERPH, MDPI, vol. 21(9), pages 1-13, August.
    4. Anja Schablon & Jan Felix Kersten & Albert Nienhaus & Hans Werner Kottkamp & Wilfried Schnieder & Greta Ullrich & Karin Schäfer & Lisa Ritzenhöfer & Claudia Peters & Tanja Wirth, 2022. "Risk of Burnout among Emergency Department Staff as a Result of Violence and Aggression from Patients and Their Relatives," IJERPH, MDPI, vol. 19(9), pages 1-15, April.
    5. Pei-Yu Wang & Pin-Hui Fang & Chen-Long Wu & Hsiang-Chin Hsu & Chih-Hao Lin, 2019. "Workplace Violence in Asian Emergency Medical Services: A Pilot Study," IJERPH, MDPI, vol. 16(20), pages 1-18, October.
    6. Sultan AlZahrani & Ahmed Hakami & Khalid Alharbi & Faisal AlNakhilan, 2023. "Management of Non-Physical Violence against Registered Nurses in Hospital Acute Care Setting," Global Journal of Health Science, Canadian Center of Science and Education, vol. 15(10), pages 22-32, October.
    7. Peihua Fu & Bailu Jing & Tinggui Chen & Jianjun Yang & Guodong Cong, 2020. "Modeling Network Public Opinion Propagation with the Consideration of Individual Emotions," IJERPH, MDPI, vol. 17(18), pages 1-29, September.
    8. Teris Cheung & Jolene Mui & Yuen Shan Ho & Wai Tong Chien, 2018. "A Scale for the Management of Aggressive and Violent Behaviour (C_MAVAS): Psychometric Properties Testing in Mental Health Nurses," IJERPH, MDPI, vol. 15(7), pages 1-14, July.
    9. Mareike Adler & Sylvie Vincent-Höper & Claudia Vaupel & Sabine Gregersen & Anja Schablon & Albert Nienhaus, 2021. "Sexual Harassment by Patients, Clients, and Residents: Investigating Its Prevalence, Frequency and Associations with Impaired Well-Being among Social and Healthcare Workers in Germany," IJERPH, MDPI, vol. 18(10), pages 1-18, May.
    10. Kinfong Leong & Pedro Fong & Chiufai Kuok & Lirong Meng, 2022. "Cross-Sectional Association and Influencing Factors of Job Satisfaction and Burnout Among Nurses in Macao," SAGE Open, , vol. 12(2), pages 21582440221, June.
    11. Tengyang Ma & Tianan Yang & Yilun Guo & Yifei Wang & Jianwei Deng, 2018. "Do Challenge Stress and Hindrance Stress Affect Quality of Health Care? Empirical Evidence from China," IJERPH, MDPI, vol. 15(8), pages 1-11, August.
    12. Meijie Chu & Wentao Song & Zeyu Zhao & Tianmu Chen & Yi-chen Chiang, 2024. "Emotional contagion on social media and the simulation of intervention strategies after a disaster event: a modeling study," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-15, December.
    13. Rima R. Habib & Dana A. Halwani & Diana Mikati & Layal Hneiny, 2020. "Sex and Gender in Research on Healthcare Workers in Conflict Settings: A Scoping Review," IJERPH, MDPI, vol. 17(12), pages 1-22, June.
    14. Sylvie Vincent-Höper & Julia C. Lengen & Maren Kersten & Sabine Gregersen, 2020. "Analysis of Job-Related Demands and Resources in Ambulatory Youth Welfare Services: A Qualitative and Quantitative Approach," IJERPH, MDPI, vol. 17(8), pages 1-16, April.
    15. Natascha Mojtahedzadeh & Tanja Wirth & Albert Nienhaus & Volker Harth & Stefanie Mache, 2021. "Job Demands, Resources and Strains of Outpatient Caregivers during the COVID-19 Pandemic in Germany: A Qualitative Study," IJERPH, MDPI, vol. 18(7), pages 1-26, April.
    16. Kisa Valladão Carvalho & Priscila Norié de Araujo & Felipe Lima dos Santos & Poliana Silva de Oliveira & Janaina Pereira da Silva & Karen da Silva Santos & Angelina Lettiere Viana & Cinira Magali Fort, 2023. "Violence in the Nursing Workplace in the Context of Primary Health Care: A Qualitative Study," IJERPH, MDPI, vol. 20(17), pages 1-14, August.
    17. Ana Rita Valente Ribeiro & Ana Isabel Sani, 2024. "Bullying against Healthcare Professionals and Coping Strategies: A Scoping Review," IJERPH, MDPI, vol. 21(4), pages 1-13, April.
    18. Swantje Robelski & Janika Mette & Tanja Wirth & Niklas Kiepe & Albert Nienhaus & Volker Harth & Stefanie Mache, 2020. "(Un)bounded Social Work?—Analysis of Working Conditions in Refugee and Homeless Aid in Relation to Perceived Job Stress and Job Satisfaction," IJERPH, MDPI, vol. 17(2), pages 1-20, January.
    19. Christina S. Malfa & Katerina Karaivazoglou & Konstantinos Assimakopoulos & Philippos Gourzis & Apostolos Vantarakis, 2021. "Psychological Distress and Health-Related Quality of Life in Public Sector Personnel," IJERPH, MDPI, vol. 18(4), pages 1-9, February.
    20. Ziyuan Liu & Zhi Li & Weiming Chen & Yunpu Zhao & Hanxun Yue & Zhenzhen Wu, 2020. "Path Optimization of Medical Waste Transport Routes in the Emergent Public Health Event of COVID-19: A Hybrid Optimization Algorithm Based on the Immune–Ant Colony Algorithm," IJERPH, MDPI, vol. 17(16), pages 1-18, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:18:y:2021:i:12:p:6331-:d:573330. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.