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Workplace Aggression and Burnout in Nursing—The Moderating Role of Follow-Up Counseling

Author

Listed:
  • Sylvie Vincent-Höper

    (Department of Work and Organizational Psychology, Universität Hamburg, 20146 Hamburg, Germany)

  • Maie Stein

    (Department of Work and Organizational Psychology, Universität Hamburg, 20146 Hamburg, Germany)

  • Albert Nienhaus

    (Department of Occupational Medicine, Hazardous Substances and Public Health, Institution for Statutory Accident Insurance and Prevention in the Health and Welfare Services, 22089 Hamburg, Germany
    Competence Centre for Epidemiology and Health Services Research for Healthcare Professionals (CVcare), University Medical Centre Hamburg-Eppendorf (UKE), 20246 Hamburg, Germany)

  • Anja Schablon

    (Competence Centre for Epidemiology and Health Services Research for Healthcare Professionals (CVcare), University Medical Centre Hamburg-Eppendorf (UKE), 20246 Hamburg, Germany)

Abstract

The aim of this study is to obtain a better understanding of the association between the frequency of nurses’ exposure to workplace aggression from patients and their levels of burnout. In particular, we seek to shed light on the role of the availability of follow-up counseling in organizations after critical incidents in mitigating the adverse relationships between physical and verbal aggression and nurses’ burnout. A total of 582 nurses reported how frequently they had experienced physical and verbal aggression from patients in the last 12 months and whether they had the opportunity to receive follow-up counseling in their organization. In addition, nurses rated the extent to which they experienced each of the three dimensions of burnout (i.e., emotional exhaustion, depersonalization, and personal accomplishment). The results showed that both physical and verbal aggression were substantially related to the burnout dimensions. Furthermore, we found that the availability of follow-up counseling in organizations attenuated the relationships between physical aggression and all three burnout dimensions. While we found that the availability of follow-up counseling moderated the relationship between verbal aggression depersonalization, the moderating effects were not significant for emotional exhaustion and personal accomplishment. The findings indicate that the availability of follow-up counseling might help minimize the adverse impact of exposure to aggression from patients on nurses’ mental health.

Suggested Citation

  • Sylvie Vincent-Höper & Maie Stein & Albert Nienhaus & Anja Schablon, 2020. "Workplace Aggression and Burnout in Nursing—The Moderating Role of Follow-Up Counseling," IJERPH, MDPI, vol. 17(9), pages 1-12, May.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:9:p:3152-:d:352756
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    References listed on IDEAS

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    1. Anja Schablon & Dana Wendeler & Agnessa Kozak & Albert Nienhaus & Susanne Steinke, 2018. "Prevalence and Consequences of Aggression and Violence towards Nursing and Care Staff in Germany—A Survey," IJERPH, MDPI, vol. 15(6), pages 1-18, June.
    2. Emilia I. De la Fuente-Solana & Nora Suleiman-Martos & Laura Pradas-Hernández & Jose L. Gomez-Urquiza & Guillermo A. Cañadas-De la Fuente & Luis Albendín-García, 2019. "Prevalence, Related Factors, and Levels of Burnout Syndrome Among Nurses Working in Gynecology and Obstetrics Services: A Systematic Review and Meta-Analysis," IJERPH, MDPI, vol. 16(14), pages 1-16, July.
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    Cited by:

    1. Anja Schablon & Jan Felix Kersten & Albert Nienhaus & Hans Werner Kottkamp & Wilfried Schnieder & Greta Ullrich & Karin Schäfer & Lisa Ritzenhöfer & Claudia Peters & Tanja Wirth, 2022. "Risk of Burnout among Emergency Department Staff as a Result of Violence and Aggression from Patients and Their Relatives," IJERPH, MDPI, vol. 19(9), pages 1-15, April.
    2. Jose Miguel Giménez Lozano & Juan Pedro Martínez Ramón & Francisco Manuel Morales Rodríguez, 2021. "Doctors and Nurses: A Systematic Review of the Risk and Protective Factors in Workplace Violence and Burnout," IJERPH, MDPI, vol. 18(6), pages 1-19, March.
    3. Artem Kashtanov & Ekaterina Molotok & Andrey Yavorovskiy & Alexander Boyarkov & Yuriy Vasil’ev & Ali Alsaegh & Sergey Dydykin & Olesya Kytko & Renata Meylanova & Yulianna Enina & Vasiliy Troitskiy & M, 2022. "A Comparative Cross-Sectional Study Assessing the Psycho-Emotional State of Intensive Care Units’ Physicians and Nurses of COVID-19 Hospitals of a Russian Metropolis," IJERPH, MDPI, vol. 19(3), pages 1-22, February.
    4. Reparata Rosa Di Prinzio & Giorgia Bondanini & Federica De Falco & Maria Rosaria Vinci & Vincenzo Camisa & Annapaola Santoro & Marcello De Santis & Massimiliano Raponi & Guendalina Dalmasso & Salvator, 2022. "The Management of Workplace Violence against Healthcare Workers: A Multidisciplinary Team for Total Worker Health ® Approach in a Hospital," IJERPH, MDPI, vol. 20(1), pages 1-10, December.
    5. Anna Maria Cybulska & Agnieszka Weymann & Kamila Rachubińska & Szymon Grochans & Grzegorz Wójcik & Elżbieta Grochans, 2023. "Factors Associated with Insomnia and Aggression among Healthcare Workers during COVID-19 Pandemic," IJERPH, MDPI, vol. 20(2), pages 1-17, January.

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