The Buffering Effect of Humanity of Care in the Relationship between Patient Satisfaction and Waiting Time: A Cross-sectional Study in an Emergency Department
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- Mpinga, Emmanuel Kabengele & Chastonay, Philippe, 2011. "Satisfaction of patients: A right to health indicator?," Health Policy, Elsevier, vol. 100(2), pages 144-150.
- Mpinga, Emmanuel Kabengele & Chastonay, Philippe, 2011. "Satisfaction of patients: A right to health indicator?," Health Policy, Elsevier, vol. 100(2-3), pages 144-150, May.
- Ware, John E. & Snyder, Mary K. & Wright, W. Russell & Davies, Allyson R., 1983. "Defining and measuring patient satisfaction with medical care," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 247-263, January.
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Keywords
patient satisfaction; waiting time; humanity of care; environmental comfort; emergency department;All these keywords.
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