Bayreuth Productivity Analysis—a method for ascertaining and improving the holistic service productivity of acute care hospitals
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- Spetz, Joanne & Maiuro, Lisa Simonson, 2004. "Measuring levels of technology in hospitals," The Quarterly Review of Economics and Finance, Elsevier, vol. 44(3), pages 430-447, July.
- Burger, Andreas, 2008. "Produktivität und Effizienz in Banken: Terminologie, Methoden und Status quo," Frankfurt School - Working Paper Series 92, Frankfurt School of Finance and Management.
- Ware, John E. & Snyder, Mary K. & Wright, W. Russell & Davies, Allyson R., 1983. "Defining and measuring patient satisfaction with medical care," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 247-263, January.
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