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Satisfaction of patients: A right to health indicator?

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  • Mpinga, Emmanuel Kabengele
  • Chastonay, Philippe

Abstract

Right to health indicators have been subject to debate. Indeed, inadequate monitoring or reporting by states, missing or contradicting data as well as a lack of consensus on what is an appropriate right to health indicator call for new approaches and new ideas in this field.

Suggested Citation

  • Mpinga, Emmanuel Kabengele & Chastonay, Philippe, 2011. "Satisfaction of patients: A right to health indicator?," Health Policy, Elsevier, vol. 100(2), pages 144-150.
    • Handle: RePEc:eee:hepoli:v:100:y:2011:i:2:p:144-150
    DOI: 10.1016/j.healthpol.2010.11.001
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    References listed on IDEAS

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    1. Williams, Brian, 1994. "Patient satisfaction: A valid concept?," Social Science & Medicine, Elsevier, vol. 38(4), pages 509-516, February.
    2. Sitzia, John & Wood, Neil, 1997. "Patient satisfaction: A review of issues and concepts," Social Science & Medicine, Elsevier, vol. 45(12), pages 1829-1843, December.
    3. Bernhart, Michael H. & Wiadnyana, I. G. P. & Wihardjo, Haryoko & Pohan, Imbalos, 1999. "Patient satisfaction in developing countries," Social Science & Medicine, Elsevier, vol. 48(8), pages 989-996, April.
    4. Sakiko Fukuda-Parr & Terra Lawson-Remer & Susan Randolph, 2008. "Measuring the Progressive Realization of Human Rights Obligations: An Index of Economic and Social Rights Fulfillment," Economic Rights Working Papers 8, University of Connecticut, Human Rights Institute.
    5. Mead, Nicola & Bower, Peter, 2000. "Patient-centredness: a conceptual framework and review of the empirical literature," Social Science & Medicine, Elsevier, vol. 51(7), pages 1087-1110, October.
    6. Hekkert, Karin Dorieke & Cihangir, Sezgin & Kleefstra, Sophia Martine & van den Berg, Bernard & Kool, Rudolf Bertijn, 2009. "Patient satisfaction revisited: A multilevel approach," Social Science & Medicine, Elsevier, vol. 69(1), pages 68-75, July.
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    Cited by:

    1. Sara Viotti & Claudio Giovanni Cortese & Jacopo Garlasco & Erika Rainero & Ifeoma Nneka Emelurumonye & Stefano Passi & Flavio Boraso & Maria Michela Gianino, 2020. "The Buffering Effect of Humanity of Care in the Relationship between Patient Satisfaction and Waiting Time: A Cross-sectional Study in an Emergency Department," IJERPH, MDPI, vol. 17(8), pages 1-12, April.
    2. Costa-Font, Joan & Ferrer-i-Carbonell, Ada, 2022. "Does devolution influence the choice and quality of public (vs private) health care?," Journal of Economic Behavior & Organization, Elsevier, vol. 202(C), pages 632-653.
    3. Joan Costa-Font & Ada Ferrer-i-Carbonell, 2019. "Regional Decentralisation and the Demand for Public Health Care," Studies on the Spanish Economy eee2019-41, FEDEA.

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