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Stakeholder Expectation of Corporate Social Responsibility Practices: A Case Study of PWiK Rybnik, Poland

Author

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  • Aleksandra Kuzior

    (Department of Applied Social Sciences, Faculty of Organization and Management, Silesian University of Technology, Roosevelt Str. 26-28, 41-800 Zabrze, Poland)

  • Józef Ober

    (Department of Applied Social Sciences, Faculty of Organization and Management, Silesian University of Technology, Roosevelt Str. 26-28, 41-800 Zabrze, Poland)

  • Janusz Karwot

    (Sewage and Water Supply Ltd., Pod Lasem 62, 44-210 Rybnik, Poland)

Abstract

Practices of corporate social responsibility (CSR), especially in organizations providing key services, related to the supply of fuel, water and energy, are extremely important from the point of view of identifying stakeholders with the functioning of enterprises in line with the principles of a closed loop economy. The article discusses the origins and evolution of the concept of corporate social responsibility, with particular emphasis on the water supply and sewage industry. The research problem was the perception and expectations of stakeholders toward prosocial activities of PWiK Rybnik (Sewage and Water Supply Ltd. Rybnik). The hypothesis assumed in the study was that the external stakeholders of PWIK Rybnik positively assess the company’s involvement in the tasks carried out as part of corporate social responsibility, they notice the involvement in educational activities and additional initiatives of PWIK that improve the quality of life of its inhabitants. For the purpose of this study, a quantitative method was used. For the purpose of the survey, the authors’ questionnaire “Survey of customers’ opinions on the activities undertaken by PWiK Rybnik” was created. The surveys conducted confirmed the hypothesis that the external stakeholders of PWIK Rybnik positively assess the company’s involvement in the tasks performed as part of corporate social responsibility; they notice the involvement in educational activities and additional initiatives of PWIK that improve the quality of life of its inhabitants. The results of the research made it possible to formulate guidelines for the operation of water supply and sewage companies in accordance with corporate social responsibility in the light of the opinions of their stakeholders.

Suggested Citation

  • Aleksandra Kuzior & Józef Ober & Janusz Karwot, 2021. "Stakeholder Expectation of Corporate Social Responsibility Practices: A Case Study of PWiK Rybnik, Poland," Energies, MDPI, vol. 14(11), pages 1-24, June.
    • Handle: RePEc:gam:jeners:v:14:y:2021:i:11:p:3337-:d:569815
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    Cited by:

    1. Patrycja Hąbek & Juan J. Lavios, 2021. "Striving for Enterprise Sustainability through Supplier Development Process," Energies, MDPI, vol. 14(19), pages 1-21, October.
    2. Józef Ober & Janusz Karwot, 2021. "Tap Water Quality: Seasonal User Surveys in Poland," Energies, MDPI, vol. 14(13), pages 1-22, June.
    3. David Benjamin Billedeau & Jeffrey Wilson & Naima Samuel, 2022. "From Responsibility to Requirement: COVID, Cars, and the Future of Corporate Social Responsibility in Canada," Sustainability, MDPI, vol. 14(11), pages 1-16, May.
    4. Mariola E. Zalewska, 2021. "The Impact of Incentives on Employees to Change Thermostat Settings—A Field Study," Energies, MDPI, vol. 14(17), pages 1-14, August.
    5. Aleksandra Kuzior & Katarzyna Anna Postrzednik-Lotko & Stefan Postrzednik, 2022. "Limiting of Carbon Dioxide Emissions through Rational Management of Pro-Ecological Activities in the Context of CSR Assumptions," Energies, MDPI, vol. 15(5), pages 1-17, March.
    6. Petr Petera & Jaroslav Wagner & Renáta Pakšiová, 2021. "The Influence of Environmental Strategy, Environmental Reporting and Environmental Management Control System on Environmental and Economic Performance," Energies, MDPI, vol. 14(15), pages 1-20, July.
    7. Anna Chwiłkowska-Kubala & Szymon Cyfert & Kamila Malewska & Katarzyna Mierzejewska & Witold Szumowski, 2021. "The Relationships among Social, Environmental, Economic CSR Practices and Digitalization in Polish Energy Companies," Energies, MDPI, vol. 14(22), pages 1-20, November.

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