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Attributes of Process Maturity of Public Administration Units in Poland

Author

Listed:
  • Krzysztof Krukowski

    (The Faculty of Economics, University of Warmia and Mazury, 10-719 Olsztyn, Poland)

  • Magdalena Raczyńska

    (The Faculty of Economics, University of Warmia and Mazury, 10-719 Olsztyn, Poland)

Abstract

Process management is a concept that is used in public administration units in Poland to an increasing extent. Implementing this concept in public organizations, in line with the assumptions of New Public Management, is directed, among others, to increase their efficiency. The purpose of the research presented in the article was to identify the attributes describing process maturity of the community offices of urban type in Poland and to assess the interdependence of the attributes. In order to achieve the goal, an authors’ questionnaire was used. Also, an attempt was made to create a process maturity model dedicated to the community offices. As a result of the conducted research, it was noticed that most of the examined entities use, at least, some elements (attributes) of process management. However, they are used at different levels by individual community offices.

Suggested Citation

  • Krzysztof Krukowski & Magdalena Raczyńska, 2019. "Attributes of Process Maturity of Public Administration Units in Poland," Administrative Sciences, MDPI, vol. 9(4), pages 1-13, November.
    • Handle: RePEc:gam:jadmsc:v:9:y:2019:i:4:p:84-:d:282501
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    References listed on IDEAS

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    1. Remco Dijkman & Sander Vincent Lammers & Ad Jong, 2016. "Properties that influence business process management maturity and its effect on organizational performance," Information Systems Frontiers, Springer, vol. 18(4), pages 717-734, August.
    2. Jörg Zwicker & Peter Fettke & Peter Loos, 2010. "Business Process Maturity in Public Administrations," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, pages 369-396, Springer.
    3. Szumowski Witold & Cyfert Szymon, 2018. "A Model for evaluating strategic maturity of the local government," Management, Sciendo, vol. 22(2), pages 7-24, December.
    4. Pusp Raj Joshi & Shareeful Islam, 2018. "E-Government Maturity Model for Sustainable E-Government Services from the Perspective of Developing Countries," Sustainability, MDPI, vol. 10(6), pages 1-28, June.
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