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Properties that influence business process management maturity and its effect on organizational performance

Author

Listed:
  • Remco Dijkman

    (Eindhoven University of Technology, Den Dolech 2)

  • Sander Vincent Lammers

    (Eindhoven University of Technology, Den Dolech 2)

  • Ad Jong

    (Aston Business School)

Abstract

BPM maturity is a measure to evaluate how professionally an organization manages its business processes. Previous research provides evidence that higher BPM maturity leads to better performance of processes and of the organization as a whole. It also claims that different organizations should strive for different levels of maturity, depending on their properties. This paper presents an empirical investigation of these claims, based on a sample of 120 organizations and looking at a selection of organizational properties. Our results reveal that higher BPM maturity contributes to better performance, but only up to a point. Interestingly, it contradicts the popular belief that higher innovativeness is associated with lower BPM maturity, rather showing that higher innovativeness is associated with higher BPM maturity. In addition, the paper shows that companies in different regions have a different level of BPM maturity. These findings can be used as a benchmark and a motivation for organizations to increase their BPM maturity.

Suggested Citation

  • Remco Dijkman & Sander Vincent Lammers & Ad Jong, 2016. "Properties that influence business process management maturity and its effect on organizational performance," Information Systems Frontiers, Springer, vol. 18(4), pages 717-734, August.
    • Handle: RePEc:spr:infosf:v:18:y:2016:i:4:d:10.1007_s10796-015-9554-5
    DOI: 10.1007/s10796-015-9554-5
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    Cited by:

    1. Jurij JakliÄ & Vesna Bosilj-VukÅ¡ić & Jan Mendling & Mojca Indihar Å temberger, 2021. "The Orchestration of Corporate Performance Management and Business Process Management and Its Effect on Perceived Organizational Performance," SAGE Open, , vol. 11(3), pages 21582440211, August.
    2. Steven Mertens & Frederik Gailly & Diederik Sassenbroeck & Geert Poels, 2022. "Integrated Declarative Process and Decision Discovery of the Emergency Care Process," Information Systems Frontiers, Springer, vol. 24(1), pages 305-327, February.
    3. Krzysztof Krukowski & Magdalena Raczyńska, 2019. "Attributes of Process Maturity of Public Administration Units in Poland," Administrative Sciences, MDPI, vol. 9(4), pages 1-13, November.

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